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Mitchell Notes Field Issue!

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If anyone else has an issue with the limited notes field please tell them. If they receive enough complaints they will fix this. PLEASE help by contacting Mitchell at Toll Free 888.724.6742


Here is my issue:


I believe I got this idea from this forum somewhere. I like to be able to say the words "No Cost" over the phone to a customer with an issue. So I offer a free initial diagnostic. This is when my tech will spend 1 to 10 minutes looking at the customer's concern. Once the tech does this task he comes back to the Service Writer with a request for the proper diagnostic time. The Service Writer then sells the required time for diagnostics. The problem is Mitchell limits the note field and we can not add the proper lines and spaces needed. My work order for the tech should look like this:


Customer concerns:

Step by Step - What have you tested and what are the results of the tests?:

What will happen if the customer doesn’t repair this problem?:

Potential other problems once this is repaired?:

What will fix it?:

Parts list:

Estimated time to repair:

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