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Credit Card Fraud " Beware of This"


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First time in 40 years I got my 1st credit card fraud case. Guy calls my assistant wanted tire price, he gives price, guy says you take CC over the phone, company is paying for tires , I know almost all my customers, guy calls back wants tires , my assistant ask a few questions they cut a deal. Ok here is where I would have got suspicious. 1- guy wants a odd size tire 2- the guy that comes to pick up is not the name of the guy he said was coming. 3- The guy carries the tires out. Ding, Ding, Ding. This assistant has been with me for 17 years, great guy, did not get all the info on CC although he got the 3 digit code. This had warning bells all over it to me. The card goes through , no big deal. Now month later we get charge back. I call my CC provider . I am screwed. A few bad make it worse for all the good people, now my shop no longer take CC over the phone , period. You know I guess the handshake days is over,sad times in America. You know I have a great database of consumers, shoot, I have probably 50 CC on file that pay as we repair. I will continue with that although the walk of the street guy unless a referral is stopping. This world has a lot of crooked people in it. "GUYS BEWARE"

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  • 2 weeks later...


Sorry to hear about this. Actually, it's not a new scam. I know shops who have been scammed the same way. But you're right... maintaining cards or dealing with current customers you know shouldn't be a problem. Everyone else pays cash.

 

Hope this help!

 

Matthew Lee

"The Car Count Fixer"

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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