carmcapriotto

Thanks to our partners, NAPA TRACS and Promotive Did you know that NAPA TRACS has onsite training plus six days a week support? It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice. Let us prove to you that Tracs is the single best shop management system in the business. Find NAPA TRACS on the Web at NAPATRACS.com It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com. Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online: www.paarmelis.com Email Hunt: [email protected] Get a copy of my Book: Download Here Aftermarket Radio Network Click to go to the Podcast on Remarkable Results Radio

Is your business prepared for cyber-attacks? It's not a question of 'if' it's a question of 'when.' Our panel discusses the importance of network security and protecting businesses from cyber threats. They emphasize the need for multiple layers of protection, including two-factor authentication, and caution against phishing attacks. They also highlight the importance of training employees to recognize such threats and having a proactive approach to cybersecurity. Let's stay ahead of potential threats and make it more difficult for hackers to target our businesses. Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris’s previous episodes HERE Jay Mikulovich, founder and CEO of Revival Technology LLC. Stan Stokes, Founder & CEO of Iron Fist Marketing Consultants. Stan's previous episodes HERE Show Notes: The importance of two-factor authentication (00:02:07) Explains the significance of using two-factor authentication to add an extra layer of security to passwords. The vulnerability of software packages (00:03:48) Discusses how no software is perfect and can have vulnerabilities, emphasizing the need for multiple layers of security. The dangers of phishing attacks (00:08:06) Explains the concept of phishing and how hackers use email to trick users into clicking on malicious links or attachments. The challenges of being reactive to security breaches (00:10:04) The difficulties of being reactive to security breaches and emphasize the importance of being proactive in protecting business operations. The vulnerabilities of relying on technology (00:11:24) The vulnerabilities of relying heavily on technology and the need for shop owners to understand their level of vulnerability and seek expert advice. The importance of backups and cybersecurity measures (00:20:38) Discussion on the need for backup plans, having multiple backups, and the importance of cybersecurity measures to protect against potential data loss or breaches. Difference between IT support and network security (00:23:39) Explaining the distinction between IT support and network security, and the importance of understanding and vetting service providers to ensure proactive cybersecurity measures are in place. Updating Network Security (00:27:58) Discussion on the importance of regularly updating network firewalls, equipment, and passwords to prevent hacking and security breaches. The Risks of Delaying Updates (00:28:51) Exploration of the consequences of not updating desktops, including vulnerabilities, outdated patches, and potential hacking threats. Password Management and Security (00:30:41) Advice on using password managers, generating unique passwords, and the importance of having strong, lengthy passwords to enhance security. The importance of strong passwords and data encryption (00:37:03) Discussion on the significance of using strong passwords and encrypting data to protect against cyber threats. Securing networks and vulnerabilities (00:37:54) Exploration of the importance of securing networks, including the use of firewalls and regular security scans, to prevent hacking and data breaches. Understanding APIs and their role in data protection (00:39:34) Explanation of APIs (Application Programming Interfaces) as a means of limiting data access between systems and the importance of authentication in ensuring secure communication. Take baby steps to minimize risk (00:46:05) The importance of taking small steps to implement cybersecurity measures and reduce the risk for business owners. Be the harder target (00:47:11) Being proactive in implementing security measures, such as cameras and updates, to make your business a less vulnerable target for hackers. Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

"We're going to talk about loss aversion, which risk aversion is essentially you don't want to risk anything, right? You don't like uncertainty, and you're willing to lose out big due to uncertainty and miscalculation. Loss aversion is when human beings really are essentially wired to dislike the loss of anything more than they like the gain of anything. It's more painful to lose something than gain it in the first place." "The tech's been working there for like a decade, so they have ten years invested. And their sunk cost fallacy is I have all this time invested here; I can't leave." Matt Fanslow and Bryan Pollock discuss the increasing role of technology in auto repair, the importance of following manufacturer guidelines, the need for a dedicated technology specialist, and the psychological aspects of decision-making in the industry, touching on loss aversion and the sunk cost fallacy. Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] Diagnosing the Aftermarket A - Z YouTube Channel HERE Aftermarket Radio Network: https://aftermarketradionetwork.com/ Click to go to the Podcast on Remarkable Results Radio

Inspiring story of a shop owner Kendall Warnock who went from growing up on a Native American reservation to successfully owning and operating a thriving business. Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops How To Get In Touch Group - Auto Repair Marketing Mastermind Website - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/book Instagram - @shopmarketingpros Questions/Ideas - [email protected] Click to go to the Podcast on Remarkable Results Radio

Recorded Live at ASTE 2023 Maryann Croce and Maylan Newton highlight the importance of readiness for coaching, understanding motivations and goals, and the commitment required for positive change. The conversation also covers the significance of financial literacy, the challenges of understanding financials, and the role of coaches in helping individuals make better business decisions. Maryann, Small Biz Vantage. Maryann’s previous episodes HERE. Maylan Newton, ESI- Educational Seminars Institute. Maylan’s previous Episodes HERE Show Notes Assessing readiness for coaching (00:05:32) Discussion on the importance of asking why coaching, why now, and why the particular coach. Commitment required for coaching (00:06:58) Exploration of the need for clients to be willing to put in the work and effort required for coaching. The role of a coach (00:07:40) Insight into the role of a coach in pushing and motivating clients to take action and make positive changes. The importance of implementation (00:08:30) Discusses the importance of implementing coaching advice and making necessary changes to see results. Preparing a business for sale (00:09:12) Explains the process of preparing a business for sale, including the necessary steps and time commitment. Understanding financials and cash flow (00:11:04) Highlights the challenges of understanding financial statements, the importance of cash flow statements, and the role of a coach in helping business owners navigate financials. The importance of gross profit (00:17:00) Discussion on the significance of focusing on gross profit rather than gross sales and the impact it has on the financial success of a business. Assessing business readiness for coaching (00:19:08) Exploration of the assessment process and its role in identifying areas of improvement and determining the need for coaching. The need for standard operating procedures (00:23:36) Highlighting the lack of standard operating procedures in the automotive industry and the importance of implementing them for efficient business operations. The importance of understanding financial data (00:24:34) Discussion on the lack of understanding and confusion surrounding financial data. Challenges in raising hourly rates (00:25:46) Anecdote about raising hourly rates and the resistance from business owners, with a focus on the emotional attachment and excuses. The need for sustainable business practices (00:31:04) Highlighting the importance of not only profitability but also sustainability and enjoyment in running a business, with a focus on work-life balance and personal fulfillment. The reasons why people seek coaching (00:33:08) Exploration of the reasons why individuals in the automotive industry seek coaching, including unfulfilled dreams and lack of return on effort. The circumstances around firing a client (00:36:09) Conversation about the circumstances that may lead to firing a client, such as lack of value or repeated excuses, and the importance of decision-making in coaching relationships. The evolution and growth of individuals and businesses (00:39:26) How coaches can help individuals and businesses evolve and succeed, and the importance of creating a supportive environment. The importance of a 30,000 foot view in business (00:41:07) The conversation explores how coaches can provide a broader perspective of the business and help owners see the bigger picture. The need for regular assessment and adjustment of labor rates (00:43:38) The recommendation of conducting a yearly review of labor rates and the importance of factoring in inflation and expenses when determining the rates. Financial planning and the role of spouses (00:47:59) Exploration of the need for financial planning, including savings accounts and the role of spouses in supporting the business without being on the payroll. The importance of a good fit with a coach (00:49:50) Emphasis on the need for a good fit and compatibility with a coach for effective coaching and communication. Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private facebook group go here:https://www.facebook.com/groups/autorepairmarketingmastermind In this episode of the "Weekly Blitz" podcast, host Coach Chris Cotton discusses the concept of value in the auto repair business. He emphasizes that value goes beyond price, encompassing quality service, skilled labor, genuine parts, and transparency. Cotton debunks the myth that being the cheapest shop guarantees success, instead advocating for a balance between price, quality, and value. He also highlights the link between staff compensation and value, stating that a well-compensated team is more motivated and productive, enhancing the overall customer experience. The concept of value and self-esteem [00:01:02] Discusses the importance of shop owners valuing themselves and their businesses in order to show value to customers and potential employees. Defining value from a customer's perspective [00:02:14] Explains how customers perceive value as the total package of quality service, skilled labor, genuine parts, transparency, and other benefits. The balance of price, quality, and value [00:03:20] Highlights the importance of striking the right balance between price and quality to provide real value to customers, debunking the myth that the cheapest prices are always the best. Connect with Chris: [email protected] Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix Click to go to the Podcast on Remarkable Results Radio

Wesley Adams, a shop manager and radio host from Cincinnati shares his experiences in leadership, the importance of course correction in business, and the value of continuous learning. He discusses his mentorship under his boss, Bryan Kauffeld, and the adjustments they made in their business during the COVID-19 pandemic. Wesley also talks about his recent shift to managing a transmission shop and the importance of intuition and situational awareness in his role. Wesley Adams, Ulmer’s Auto Care, Cincinnati, OH. Show Notes: Course Correction (00:01:03) The concept of course correction in various aspects of life and business. Trusting Your Team (00:06:00) Wesley Adams talks about the importance of trusting your team and seeking honest feedback for making course corrections in business. The mentorship conversation (00:08:58) Wesley talks about his boss, Bryan Kauffeld, being his mentor and teaching him about life, business, and leadership. Course correction after COVID (00:10:12) Wesley discusses how the COVID pandemic forced them to make course corrections and look for new opportunities to improve and grow. Learning to manage a transmission shop (00:10:37) Wesley talks about the challenges and learning experiences of managing a transmission shop, including different business processes and sales tactics. The importance of understanding people and their attitudes (00:16:48) Wesley discusses the importance of knowing the attitudes and personal lives of team members in order to effectively manage a business. The value of incremental improvements (00:18:05) Wesley emphasizes that small, intentional course corrections and marginal gains over time can lead to significant success. Wesley's background and moral compass (00:18:41) Wesley shares his background and how his experiences shaped his moral compass, leading him to prioritize honesty and teaching in his approach to sales and leadership. Thanks to our Partner, Dorman Trainings. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

Recorded Live at ASTE 2023, Jim Cokonis kicks off the conversation with a mention of the late Anthony Williams and his innovative concept of "the Sage on the Stage" in training and education. This approach emphasizes the importance of learners discovering knowledge on their own, rather than being passive recipients of information. Jim also discusses his role as the Executive Director of the Auto Talent Co-Op led by John Gustafson in California, a non-profit organization aimed to solve the talent gap and technician shortage in the industry. Jim Cokonis, Executive Director, Auto Talent Co-Op Show Notes The stage on the stage (00:04:44) Discussion on the traditional teaching method of standing in front of a room and delivering content. Engaging learners at a deeper level (00:05:43) Exploration of different learning styles and the importance of engaging learners in activities for better understanding. Teach to learn (00:06:33) The concept of teaching as a way to deepen one's own understanding and become an expert in a specific area. Developing a learning environment in the shop (00:08:33) Discussion about tools and techniques to foster a learning environment in the shop. Constantly refining content in training (00:09:42) The commitment to continuously update and improve training content, including peer review and addressing technical accuracy. The importance of engaging learners (00:17:57) Discussion about the value of actively listening and taking notes while learning from a podcast. Anthony Williams' impact (00:18:28) Reflection on the influence of Anthony Williams and his passionate approach to education. The Auto Talent Co-Op and technician shortage (00:19:21) Exploration of the Auto Talent Co-Op and its mission to address the ongoing technician shortage in the automotive industry. The importance of mentorship (00:28:48) Discussion about the qualities and skills required to be a good mentor, and the need for mentorship training. The value of certifications (00:31:33) Exploring the significance of certifications in verifying technicians' abilities and the need for businesses to qualify to employ certified technicians. Assessing the worthiness of a business (00:33:29) Examining whether a business is doing all the right things to attract and retain talented individuals, and the importance of creating a sticky organizational culture. The importance of tracking expenses (00:35:03) Discussion about the significance of understanding cost increases over time and its impact on income. The value of follow-up and assessment in training (00:37:04) Emphasis on the need for continuous learning and evaluation after attending training events. The evolution of opinions and the importance of being open-minded (00:38:19) Exploration of the concept of evolving opinions and the need to remain open to reforming and reshaping one's perspective. Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

This week on Business by the Numbers, Hunt gets into business valuation: from tangible assets to the nuances of reputation and team value, all underlined by real client stories. Every business has value, and understanding it is pivotal for both sellers and buyers. Adapt and strategize for the future by exploring: • Valuation Nuances: Beyond the typical metrics, understanding true business worth. • Client Spotlight: Challenges of valuing businesses with unique personal touches. • Reputation & Team Value: A deep dive into the weight of a good reputation and a skilled team, as well as the impact of long-standing positive reviews. • Business Relocation: The challenges and strategies involved. • Team Dynamics: Unpacking why a skilled team can be the prime motivator for buyers. • Pricing Considerations: The balance and challenges of pricing strategies. Thanks to our partners, NAPA TRACS and Promotive Did you know that NAPA TRACS has onsite training plus six days a week support? It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice. Let us prove to you that Tracs is the single best shop management system in the business. Find NAPA TRACS on the Web at NAPATRACS.com It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com. Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online: www.paarmelis.com Email Hunt: [email protected] Get a copy of my Book: Download Here Aftermarket Radio Network Click to go to the Podcast on Remarkable Results Radio

"When you take cash from the business, you are strangling cash flow, and you end up in a situation where you can't pay your bills." Murray Voth, Rick White, and Bill Haas discuss the consequences of not reporting income, the importance of understanding cash flow in business, the pitfalls of tax evasion, and using personal credit cards for business expenses. It's not just about making money, but also about managing it effectively. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. Bill Haas, Haas Performance Consulting, Bill’s previous episodes HERE. Show Notes: Stealing from yourself and the consequences of not reporting income (00:01:29) Discussion on the potential consequences of not reporting income and the impact it can have on succession or eventual sale of a business. The importance of cash flow and its impact on paying bills (00:03:01) Exploration of how taking cash out of a business can strangle cash flow and lead to difficulty in paying bills. Being a role model in business and the value of ethical behavior (00:06:37) Discussion on the importance of being a role model in business, including paying for personal expenses and setting an example for employees. Profit and Taxes (00:10:21) The misconception of avoiding taxes in business and the challenge of having positive cash flow but negative profit. Personal Expenses on Business Credit Card (00:12:03) The consequences of using personal credit cards for business expenses and the tax implications of treating it as a shareholder distribution. The concept of profit first (00:19:06) Mention of Mike Michalowicz's book "Profit First" and the idea of paying oneself as a business owner. The consequences of not reporting income (00:20:27) A story about a shop owner trying to sell their business while hiding income, and the potential legal consequences of normalizing income statements for the purpose of selling a business. The consequences of not reporting income (00:24:36) Discussion on the importance of planning and preparing for taxes, and the potential legal and financial consequences of not reporting income. The need for processes and accountability in end-of-day closing (00:27:17) Conversation about the necessity of implementing disciplined processes and accountability measures to ensure accurate end-of-day closing, including balancing cash, credit card payments, and accounts receivable. Using budgets and comparing to previous years (00:33:56) Exploring the use of budget and previous year's numbers in analyzing the profit and loss statement for better understanding of the business. The impact of stealing from oneself on business valuation (00:37:42) The consequences of stealing from oneself on the valuation of the business when it comes to selling or succession planning. The consequences of not reporting income (00:40:16) Discussion on the importance of running a business independently and the negative consequences of stealing cash and not reporting income. Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops How To Get In Touch Group - Auto Repair Marketing Mastermind Website - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/book Instagram - @shopmarketingpros Questions/Ideas - [email protected] Click to go to the Podcast on Remarkable Results Radio

Drawing an unexpected parallel between the automotive and food industry, it comes down to maintaining quality and ensuring customer satisfaction. Tune in or watch as a video podcast on YouTube, as Matt Fanslow and Carm Capriotto compare the struggles of a restaurant owner and a shop owner as they watch 'Kitchen Nightmares 2023 Season 1 Episode 2.' Show Notes Watching "Kitchen Nightmares" (00:02:06) Discussion about watching the show "Kitchen Nightmares 2023 Season 1 Episode 2 with Gordon Ramsey" and the parallels between the food industry and the repair profession. The owner's emotional struggle (00:05:04) Analysis of the owner's emotional struggle and the importance of using emotions to make necessary changes in the business. The importance of focusing on the fundamentals (00:07:31) The customer's perspective and the importance of quality (00:09:00) How the customer's perspective and experience are crucial in determining the success of a business. T The need for effective communication and leadership (00:10:42) The importance of effective communication and leadership within a business. The technician shortage (00:14:44) Discussion on the difficulty of finding good technicians and the impact of a toxic work environment. The importance of customer satisfaction (00:17:10) Drawing parallels between the restaurant industry and the automotive industry in terms of the impact of negative customer experiences. The poor attention to detail and lack of caring (00:22:10) The issue of using cheap and low-quality parts in the automotive industry, leading to potential problems and customer dissatisfaction. The struggle with pricing and gross profit (00:22:52) The importance of systems and processes in running a successful business (00:25:54) The challenges of running a business (00:29:26) Discussion about the assumption that business owners are always successful and the high failure rate of businesses in the first few years. The importance of attention to detail (00:29:52) Exploration of the need for business owners to pay attention to every aspect of their business, including delegated responsibilities like executive chef or service advisor. The need for proper tools and communication (00:30:46) Highlighting the importance of providing the necessary tools and resources for employees to do their jobs effectively and the need for open communication between owners and employees. The pressure of handling daily challenges (00:36:24) Discussion on the pressure that technicians face in handling daily challenges and how it affects their performance. The impact of coaching and consulting in the food service business (00:38:28) Exploration of the growth of coaching, consulting, mentoring, and networking in the food service industry and how it helps businesses improve and succeed. Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] Diagnosing the Aftermarket A - Z YouTube Channel HERE Aftermarket Radio Network: https://aftermarketradionetwork.com/ Click to go to the Podcast on Remarkable Results Radio

Recorded Live at ASTE 2023 Scott Brown discusses the evolving technology of Advanced Driver Assistance Systems (ADAS). He dives into the challenges and benefits of calibrating ADAS systems in vehicles, the future of level five automation and importance of technicians staying updated on technology advancements. Scott Brown, Founder of Diagnostic Network. Scott's previous episodes HERE. Show Notes Advanced Driver Assistance Systems (ADAS) by Steve Zack, Kurt Shadbolt and Scott Brown The evolution of ADAS technology (00:01:17) Scott Brown discusses his early exploration of ADAS technology and how it has become more focused over the years. Understanding computer vision in ADAS (00:02:12) Scott Brown explains how computer vision works in ADAS systems and the importance of training cars to recognize objects in their environment. Advancements in camera technology (00:04:25) Scott Brown discusses the advancements in camera technology, including the ability to remove radar sensors and rely solely on cameras for functions like cruise control and pedestrian detection. The Lane Assist Experience (00:08:03) Discussion about lane assist technology and the adjustment to driving without it. Tesla's Shift to Vision System (00:08:40) Explanation of Tesla's decision to no longer use radar sensors and instead rely on their vision system for ADAS. Static calibration challenges (00:16:38) Increasing use of cameras for dynamic calibration (00:17:32) Benefits of backup cameras (00:18:20) The importance of technology in automotive education (00:25:18) The need for updated curriculums in automotive schools and the role of technology in education. The potential career opportunities for students in automotive technology (00:27:29) The Tesla's Full Self Drive Experience (00:32:16) Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private facebook group go here:https://www.facebook.com/groups/autorepairmarketingmastermind In this episode of "The Weekly Blitz," Coach Chris Cotton uses football analogies to provide strategies for success in the auto repair business. He compares marketing and managing margins to offense and defense in football, and emphasizes the importance of managing setbacks, like penalties in a game. He also discusses the crucial role of employees and stakeholders, likening them to special teams and spectators. The episode ends with Coach Chris encouraging listeners to keep learning and growing in their business. The podcast is sponsored by Shop Marketing Pros, represented by Brian and Kimberly Walker. Running an auto shop is like winning in football [00:03:15] Drawing parallels between running an auto repair shop and winning a football game, discussing offense, defense, and the importance of teamwork. Offense: Your marketing strategy [00:05:33] Exploring the role of marketing in driving the business forward, emphasizing the need for an online presence and customer engagement. Defense: Managing margins and operational efficiency [00:06:36] Highlighting the importance of managing costs, setting the right pricing, and ensuring an efficient operational workflow to ensure the long-term sustainability of the business. Don't forget to subscribe and share [00:10:51] Encouragement to subscribe, share, leave a review, and provide input for future episodes. Get in touch for questions or topics [00:10:51] Invitation to contact Chris at Auto Fix for questions or suggestions for upcoming episodes. Time to rise and grind [00:10:51] Motivational message to keep learning, growing, and striving for success in the business. Connect with Chris: [email protected] Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #boomersooner #oklahomasooners Click to go to the Podcast on Remarkable Results Radio

Bob Ward discusses the importance of early and thorough succession planning, using real-life examples of both successful and unsuccessful transitions. Bob emphasizes the need for business owners to develop their successors and to consider their employees' career goals. It's never too early to start thinking about the future of your business and who might be capable of carrying it forward. Bob Ward, President of Wardden LLC, Look for Bob’s Previous Episode HERE. Perpetual Business Co website HERE. Show Notes: Real-life examples of succession planning [00:00:58] Bob and Carm discuss the importance of succession planning and share real-life examples of successful transitions. The reality of leaving a business and the need for planning [00:04:01] Bob emphasizes the importance of not procrastinating succession planning and highlights the need for business owners to plan ahead for their departure. Qualifying potential buyers and employees [00:07:21] Bob explains the process of qualifying potential buyers or key employees by discussing their desires, goals, and qualifications for taking over the business. Grooming potential buyers [00:10:22] Discussing the process of grooming potential buyers and the knowledge and qualifications they need to run the business. Success rate and honesty in the process [00:12:11] Explaining the high success rate in succession planning and the importance of being honest with both the owner and potential buyer. Internal candidate and outside buyer [00:15:33] Exploring the role of the succession planning expert when dealing with internal candidates and outside buyers, and the different considerations for each scenario. Developing the Company [00:20:12] Discussion on the importance of owners developing their skills beyond just technical expertise. Qualifying the Buyer [00:21:25] Exploration of a success story where a buyer accumulated equity equivalence over seven years to purchase a business. Failed Succession Attempts [00:25:11] Examples of failed succession attempts, including a candidate backing out at the last minute and a forced arrangement that didn't work out. Succession planning process [00:29:43] Discussion on the minimum and typical number of stages in the succession planning process, including the development and grooming of potential buyers and sellers. Starting succession planning early [00:30:27] Importance of starting succession planning at a young age, including strategies such as golden handcuffs, development agenda, and profit sharing bonuses to retain key employees and build a successful succession plan. The highest calling of leadership [00:31:26] Highlighting Harvey Firestone's quote on the growth and development of people as the highest calling of leadership, emphasizing the importance of developing others for long-term success in succession planning. Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

Travis Troy, owner of Honest Wrenches, discusses the importance of conference planning and attendance for team development. He dives into the process of selecting classes, professionalism at conferences, and the significance of investing in training and planning for the future. Travis Troy, Honest Wrenches, Akeny and Des Moines, IA. Listen to Travis’ other episodes HERE Show Notes Conference planning and the value of attending conferences (00:01:58) Discussion on how conferences are planned, who picks the classes, and the importance of conferences for the entire team. Determining class choices and creating a class structure (00:02:39) Exploring how classes are chosen for technicians, considering individual needs and opportunities, and creating a balanced class structure. The importance of professionalism at conferences (00:07:34) Emphasizing the importance of maintaining a professional image and behavior at conferences. The value of service advisor training (00:11:30) Importance of training service advisors for better customer interaction and improved shop performance. Making a commitment to attend future conferences (00:14:13) Encouragement to plan ahead and register for future conferences, highlighting the variety of training topics available. The power of networking (00:19:13) Discussion on the importance of networking at conferences and the benefits of connecting with other attendees. Recruiting at training events (00:20:14) Addressing the issue of recruiting employees from other shops during training events and the negative impact it can have on the industry. General Service Technician Academy (00:24:43) Announcement of the plans for the second round of the General Service Technician Academy at Vision, and the positive feedback received from the first event. The value of attending conferences (00:26:21) Discussion on the importance of bringing new people into the industry and supporting their growth. Encouraging team members to attend training (00:29:02) Suggesting a method of gauging interest in training classes and creating opportunities for team members to express their desire to attend. Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

"76% of people have glossophobia, the fear of public speaking. They fear it more than death. And it's a little bit scary that someone might fear dying more than they fear getting up in front of a group of people. But that's why you go in this safe group, you overcome, and they're all there to see you become successful." Recorded Live at ASTE 2023, Carm Capriotto welcomes Chris Cloutier, Craig O'Neill, Sara Fraser, and Tracy Capriotto, who are all Remarkable Results Toastmasters group members. They discuss the importance of effective communication, the value of joining Toastmasters to improve speaking skills, the benefits of feedback and evaluation in Toastmasters, the significance of timing in public speaking, and the need for better communication in the automotive industry. They also discuss generational differences and the challenges of relating and connecting with others. Discover how improving your speaking abilities can help you build relationships, lead with impact, and leave a lasting impression. Craig O’Neill, VP of Training, AutoFlow. Listen to Craig’s previous episodes HERE Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris’s previous episodes HERE Sara Fraser, Haas Performance Consulting, Sara’s previous episodes HERE. Show Notes: Communication and Toastmasters (00:01:41) Discussion about the relevance of communication skills and the creation of a virtual Toastmasters group called Remarkable Results Toastmasters. AI and its impact (00:02:07) Conversation about the potential benefits and concerns regarding AI technology and its effect on various industries, including the automotive industry. The importance of in-person communication (00:08:13) Discussion on the significance of maintaining personal connections despite advancements in technology. The value of communication in relationships (00:09:03) Highlighting the significance of phone calls and personal interactions in maintaining relationships and connections. Toastmasters Feedback and Learning (00:16:30) Discussion about the benefits of receiving feedback and coaching in Toastmasters, and how it helps members grow and learn. Maximizing Profit without Sacrificing Service (00:17:15) Exploration of how to increase profitability in an auto repair business while maintaining quality service. The Importance of Timing in Public Speaking (00:23:44) Conversation about the discipline of speaking within a designated time frame, with examples from Toastmasters. The importance of timing in presentations (00:24:52) Discussion on the significance of timing in presentations and the discipline it requires to effectively manage time during a class or training session. The role of effective communication in improving the industry's image (00:26:23) Exploration of how effective communication can help improve the reputation and image of the industry. The importance of connecting and relating (00:32:39) Discussion on the significance of better relating and connecting in the industry, particularly in terms of communication and mastering people skills. Challenges in connecting with the next generation (00:33:43) Exploration of the difficulties in connecting with the next generation in the industry and the need for relationship building and authentic experiences. Overview of Toastmasters meetings (00:37:08) Explanation of the structure and format of Toastmasters meetings, including introductions, planned speeches, evaluations, and the fun and beneficial table topics segment. The importance of effective communication during crisis (00:47:33) Discussion on the need for leaders to connect with people and ease tensions during times of crisis. The value of Toastmasters in improving speaking skills (00:48:33) Exploration of how Toastmasters can help individuals eliminate filler words like "ums" and "uhs" in their speech. The importance of practicing and learning to become a good speaker (00:49:52) Insights into the fact that great speakers, including lawyers, are not naturally born but have put in time and practice to improve their skills. Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

In this episode of Business by the Numbers, Hunt explores the world of renewable energy incentives and tax credits. From solar panel tax credits to the latest in EV charging station incentives, he breaks down some key points to help you make informed decisions for a greener future. • Solar Panel Tax Credits: Explore the benefits of solar panel tax credits for both residential and commercial properties, including how to claim them on your tax return. • Return on Investment (ROI): How to calculate the ROI for solar panel installations, considering factors like tax savings, utility bill reduction, and state-specific credits. • EV Charging Station Tax Credit: Discover the newly introduced tax credit for commercial EV charging stations, with insights into eligibility and potential revenue streams. • Geographical Limitations: Be cautious of geographical restrictions and utility company approvals when planning solar panel and EV charging station installations. Thanks to our partners, NAPA TRACS and Promotive Did you know that NAPA TRACS has onsite training plus six days a week support? It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice. Let us prove to you that Tracs is the single best shop management system in the business. Find NAPA TRACS on the Web at NAPATRACS.com It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com. Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online: www.paarmelis.com Email Hunt: [email protected] Get a copy of my Book: Download Here Aftermarket Radio Network Click to go to the Podcast on Remarkable Results Radio

Matt Fanslow discusses the ASE Renewal App, its purpose, and the misconceptions surrounding it. The app is not just a testing tool but a platform for continuous learning. Show Notes: The purpose of the ASE Renewal App (00:01:16) Role of ASE as a test developer and administrator (00:02:30) The app's focus on continued education (00:03:45) E Benefits of continued education in the automotive industry (00:09:55) Understanding the purpose of the app and the role of ASE in question development (00:14:03) The ASE Renewal App and Question Flagging (00:17:41) Aging Questions and Exam Modernization (00:18:30) The Importance of Continued Learning and ASE Support (00:19:31) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] Diagnosing the Aftermarket A - Z YouTube Channel HERE Aftermarket Radio Network: https://aftermarketradionetwork.com/ Click to go to the Podcast on Remarkable Results Radio

Thanks to our partner, RepairPal. Visit the Web HERE Click to go to the Podcast on Remarkable Results Radio

In our fast-paced world, tension is a common occurrence in various aspects of life, including work, relationships, and competition. Dan Taylor discusses the concept of the "Three P's" - purpose, process, and payoff - as a way to set clear expectations and lower tension. He also emphasizes the role of active listening, empathetic engagement, understanding others' perspectives and the importance of nonverbal communication. Remember, the art of conversation is a journey, not a destination. Let's continue to learn and grow together. Dan Taylor, Senior Business Advisor, Transformers Institute. Dan’s previous episodes HERE Show Notes Intentionally Lowering Tensions in Conversations (00:00:54) Dan Taylor discusses the importance of actively listening and empathetic engagement in conversations, and how to intentionally lower tensions. Difference between Conflict and Tension (00:02:45) Dan Taylor explains the difference between conflict and tension, and how tension is a natural part of life that can be overcome by lessening it in conversations. The Importance of Active Listening (00:03:30) The importance of active listening in conversations and how it can lead to better understanding and empathy. The three P's: Purpose, Process, and Payoff (00:09:15) Dan Taylor explains the importance of clearly defining the purpose, process, and payoff of a conversation to lower tension and set expectations. Commonality (00:13:23) The power of finding common ground and shared experiences to lower tension and build rapport in conversations. One-on-One Conversations (00:14:52) Dan emphasizes the significance of one-on-one conversations and the need to establish commonalities to reduce tension and foster smoother communication. The gift of one-on-one time (00:15:55) The importance of active listening and engagement in one-on-one conversations to lower tension and build understanding. The power of clarifying questions (00:21:08) The role of asking clarifying questions in actively listening and reducing tension, particularly in client interactions and diagnostic processes. Tension around money (00:24:19) Discussion on the tension in relationships caused by financial issues and the importance of understanding needs vs. wants. Financial literacy and coaching (00:25:58) The need for financial education and coaching in a financially illiterate country, and the responsibility of employers to teach employees about money management. Active listening and affirmations (00:29:28) The power of active listening and using affirmations to lower tension in conversations and create a positive impact. Lowering tension in conversations (00:33:00) Discussion on how to lower tension in conversations by avoiding certain behaviors and focusing on active listening and empathy. Discernment and thoughtful communication (00:33:49) Exploration of discernment in communication, using the THINK acronym to evaluate if something is true, helpful, inspiring, needed, and kind. Neutral ground and location (00:36:23) Importance of choosing neutral locations for conversations to create a more balanced and less tense atmosphere, with examples of how location can impact the conversation. The importance of being a safe place (00:43:34) Dan Taylor talks about the importance of being a safe place for others to share their thoughts and concerns. The importance of social contracts (00:48:13) Dan Taylor discusses the use of social contracts as a tool to establish agreements and lower tension in various settings, such as workshops, meetings, and even family interactions. The power of nonverbal communication (00:50:00) Dan Taylor emphasizes the significance of nonverbal communication, which makes up a large percentage of our overall communication. He recommends learning and reading body language to better understand and connect with others, ultimately reducing tension. Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private facebook group go here:https://www.facebook.com/groups/autorepairmarketingmastermind In this podcast episode, Brian Walker and Coach Chris Cotton discuss the importance of marketing in the auto repair business, particularly during slow times. They emphasize the need to address underlying issues in car count, average estimate, and average repair order before implementing marketing strategies. They stress the significance of consistent marketing throughout the year and suggest planning marketing activities on a yearly basis. They also discuss adjusting marketing strategies during peak and valley periods, investing in business growth, and the importance of timely communication with marketing teams. They highlight the benefits of time blocking and prioritizing marketing efforts, as well as the importance of self-care for business success. Planning Your Marketing Calendar [00:08:46] Discussion on when to start planning your marketing for the following year and adjusting your marketing during peaks and valleys. Knowing When You're Not Ready for Marketing [00:04:07] The importance of fixing business practices before focusing on marketing and how marketing isn't always the solution to business problems. Marketing for Slow Times [00:02:30] Introduction to the topic of marketing for slower months and the importance of maximizing car count and repair order before implementing marketing strategies. The importance of year-round marketing [00:10:51] Discussion on the significance of having a strong marketing strategy throughout the year, rather than relying on holiday marketing or slow times. Lag time in marketing campaigns [00:13:20] Exploration of the lag time required for marketing efforts to yield results, typically a 60 to 90 day cycle. Making time for communication with marketers [00:16:22] Emphasis on the need for shop owners to prioritize regular communication with their marketing team for optimal results. Planning marketing for state fair [00:21:38] Discussion on how the state fair impacts business and the importance of planning marketing strategies around it. Importance of time blocking and making a marketing plan [00:23:34] Emphasizing the need for shop owners to create a marketing calendar and plan ahead for events like state fair, Halloween, Thanksgiving, etc. Incorporating workouts into work week [00:30:49] Highlighting the significance of including workouts as part of the workweek and how it can enhance productivity and creativity. The importance of planning marketing in advance [00:33:31] The speaker emphasizes the need to plan marketing strategies well in advance to avoid being late. Foundational marketing and business practices [00:35:27] The discussion focuses on the significance of having strong foundational marketing strategies and efficient business practices. Continued commitment to learning and improvement [00:37:07] The speaker expresses gratitude towards the listeners' commitment to learning and improvement, and encourages them to continue seeking knowledge and growth in the auto repair industry. Connect with Chris: [email protected] Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix Click to go to the Podcast on Remarkable Results Radio

Gary Gunn discusses how mentoring differs from coaching and how it can benefit shop owners in defining their own success and implementing necessary changes in their businesses. Gary shares his experience as a mentor and offers tools and strategies for shop owners to implement new ideas and overcome challenges. He emphasizes the importance of working on the business and oneself, creating a scoreboard for business performance, and understanding the true cost of doing business. Gary also explains the role of a true mentor and the value of assessments in tailoring mentoring approaches. Carm and Gary believe that mentoring can enhance the value of coaching and help shop owners gain confidence and make informed decisions. Gary Gunn, Auto Shop Showcase Show Notes: The importance of mentoring for shop owners (00:01:12) Gary Gunn discusses the concept of mentoring for shop owners and how it can benefit them in achieving better lives. Defining mentoring and its role in implementing change (00:05:56) Gary explains his definition of mentoring and how it involves helping shop owners implement changes that will lead to true freedom and success in their businesses. The role of a mentor in addressing specific struggles (00:07:03) Gary talks about how a mentor can assist with specific challenges such as hiring, budgeting, and determining financial goals, and how their role is to help mentees become self-sufficient in these areas. Implementing Ideas from Training (00:09:35) Discussion on the challenges shop owners face when trying to implement new ideas and how mentoring can help them overcome resistance and successfully implement changes. Using Tools for Implementation (00:11:32) Explanation of the five tools that shop owners can utilize to implement changes in their business, including staff training sessions and staff behavior sessions. Understanding the True Cost of Doing Business (00:15:02) Explanation of the concept of the true cost of doing business and how it can help shop owners analyze their financials and make informed decisions. The missing piece for shop owners (00:19:05) How mentoring can complement coaching and provide shop owners with additional value and guidance. Group mentoring and individual sessions (00:22:01) The different formats of mentoring, including group mentoring sessions and one-on-one sessions, based on the specific needs of the participants. The concept of mentoring in the automotive industry (00:26:50) Discussion on the importance of accepting the need for mentoring and the discrepancy between appearances and reality in the industry. The potential benefits of seeking a mentor (00:27:10) Highlighting the potential positive impact of finding a mentor to help individuals and businesses grow and improve. The role of a mentor as a supplement to coaching (00:28:45) Explaining how a mentor can work alongside existing coaching programs to provide additional support and guidance to shop owners. Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

A Journey of Collaboration, Family, and Philanthropy Recorded Live at ASTE 2023, Kristin and Paul Danner discuss the next chapter of Scanner Danner: the birth of their nonprofit organization. Their mission? To help fulfill the needs of others by supporting the automotive community and beyond. As they embark on this new chapter as soon to be empty nesters, they're choosing a path of service and giving back. They also discuss the challenges within their marriage during the rise of 'Scanner Danner' and Paul's perspective on elevating shop owners as an industry movement. Paul Danner, ScannerDanner. Listen to Paul’s previous episodes HERE. Show Notes A trip to the machine shop (00:00:28) Discussion about driving to Colorado to drop off the power wagon engine for an overhaul and filming the process. Starting a nonprofit organization (00:04:49) Paul and Kristin discussing their plans to start a nonprofit organization focused on giving and accepting donations. The path of worldly success and business (00:08:29) Discussion about the two paths Paul sees in front of him: one focused on worldly success and business, and the other focused on doing good with their nonprofit alongside his wife. Changing roles and bringing in other creators (00:09:23) Conversation about the changing roles within their marriage and the opportunity to bring in other creators and elevate their content through their nonprofit. Supporting the automotive community and beyond (00:11:44) Discussion about their nonprofit's mission to support the automotive community and beyond, and their belief that they've been given resources to be given away to those in need. Investing in the Future (00:18:13) Exploration of the idea of offering scholarships to technicians based on their commitment and dedication to their craft. The evolution of Scanner Danner's YouTube channel (00:27:10) The story of how Paul's YouTube channel started as a way to improve Paul's teaching and grew into something bigger, with people from all over the world accessing their content. The socks story (00:30:14) Want to know more about Paul's socks? Don't miss this segment! Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

Shop owners and fathers Charlie Marcotte and Paul Campanella discuss the topic of passing down a family business to the next generation. They emphasize the importance of aligning roles and skill sets, providing training and guidance, and setting realistic expectations for children joining the family business. They also explore the value of mentorship, learning from outside sources, and the challenges and rewards of running a family business. Whether you're considering integrating your family into your business or looking for ways to make adjustments, this episode is a must-listen! Charlie Marcotte, American Pride Automotive, 5 locations, Virginia. Charlie’s other episodes HERE Paul Campanella, Paul Campanella's Auto and Tire Center, 5 locations, Delaware and Pennsylvania. Show Notes: S.O.B: Son of Boss Episode: https://remarkableresults.biz/remarkable-results-radio-podcast/a344/ The importance of bringing children into the family business (00:00:01) Discussion on the process of bringing children into the family business and the importance of earning their position. Setting children up for success in the family business (00:01:00) Exploration of how to mold a child's career path, provide appropriate training, and avoid nepotism in the family business. The role of passion and high expectations in the transition process (00:06:29) Insights on allowing children to follow their passions, setting high expectations, and the impact of high standards on their passion and performance. Earning trust and positions in the organization (00:09:04) Paul talks about how his son earned trust throughout the organization and how he wasn't just a "silver spoon boy" but earned every position he got. Short term and long term goals for the next generation (00:18:33) Discussion on the short term goal of working together to understand the importance of relationships and the long term goal of applying learned tools to take the business to the next level. The importance of protecting the family in the long term (00:21:38) Advice on the need to protect the family in the long term and the potential challenges and risks involved in bringing a child into the business. Balancing family time and work time (00:23:29) Advice on setting boundaries and not bringing work stresses home, as well as the importance of enjoying family time and not letting work monopolize it. The importance of outside mentorship (00:25:18) Discussion on how mentoring children in the family business can make the owner a better leader. The value of recognition and praise (00:26:11) The need to recognize and praise children in the family business for their hard work. The power of learning from others (00:27:50) The benefits of letting children learn from mentors and peers outside of the family business. Building personal connections with employees (00:34:33) Importance of getting to know employees on a personal level, asking about their weekends, families, and showing genuine care and concern. The importance of integrating family into business (00:35:55) Discussion on the value of family integration in business, learning from past experiences, and how it can shape the future success of the business. Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio