carmcapriotto

Guest host and shop tour with Keith Benline, A+ Autocare, Poway, CA. The internet is educating your customer faster than ever. How are you educating your customers? Keith Benline, A+ Autocare, Poway, CA. Keith's previous episodes HERE Key Talking Points Getting into EVs- don’t wait to get into EVs “The internet is educating your customer”- reeducation of customers. Listen to your customer, and they will tell you what they have researched The internet is non-threatening environment, and they will trust it above the customer bringing their car into the shop Transparency of pricing on the website “To be a successful owner, you must think like a customer” Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Click to go to the Podcast on Remarkable Results Radio

Live at AAPEX 2022, we are in the studio with Malcolm Sissmore, VP of Sales and Marketing for Delphi Technologies. Malcolm discusses aftermarket solutions for the 65 million work trucks on the road in the United States. He also has a simple solution for contaminated fuel tanks. Delphi Technologies has designed a tool to remove metal particles in a fuel tank. Guess what, it is free to the aftermarket! Malcolm Sissmore, Vice President, Sales, North America Independent Aftermarket, Delphi Product and Service Solutions. Malcolm's previous episodes HERE Key Talking Points Want a Delphi Fuel Tank Cleaning Tool? Delphi Technologies, a brand of BorgWarner, is offering free samples of their cleaning tool. Supplies are limited, so request one today by emailing: [email protected] There are 65 million work trucks on the road in the United States and Canada- a lot of work trucks have been worked hard with the fleet during the past 2 years “All around the work truck” with Delphi Technologies Most fleets are less than four vehicles We often have to think about the aftermarket part of that. Is it going to be a rebuildable part? Is it gonna be a part that as intellectual property is not available to be sold in the aftermarket? How do we make sure that it's gonna be available when that vehicle comes out of warranty? The fuel being put in your gas tank today is different than it was 10 years ago Emission coil for Volkswagon- created a bent in the coil so that the pressure would come up and out and not unseat the coil Looking at the failure rates by product category. And starting to predict, what does that look like? 80% of the failures have been caused by contamination in the fuel tank. Delphi Technologies has designed a tool that is about 15 inches long and has a swiveling head on the end that has three magnets built into it. It has a replaceable cloth that you put on that. You take this tool, and you drop it straight down into the tank, and you push it around edge to edge, and if there are metal particles stuck to that magnet, your tank is contaminated Borg Warner purchased Delphi 2 years ago Fleet telematics Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Click to go to the Podcast on Remarkable Results Radio

How many jobs do your service advisors have? Who covers when you are short-handed? How many technicians per advisor do you have? Are you using technology and systems to a service advisor’s advantage? How clear are your objectives to everyone in the shop? What are some different pay plan options? Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Bryan Kelley, Valley Automotive Repair & Electric, Covington, WA. Bryan’s previous episodes HERE. Jeff Grassman, Carsmart Auto Service, Sumner, WA. Jeff's previous episodes HERE Dave Kusa, owner of AutoTrend Diagnostics in Campbell, CA. Listen to Dave’s other episodes HERE. Key Talking Points Service advisor ranked 5th or 6th most stressful job- how many jobs do your service advisors have? Who covers when you are short-handed? How many techs per advisor? Are you using technology and systems to a service advisor’s advantage? How clear are your objectives to everyone in the shop? Building a model with everyone involved and everyone wins- 360-degree view with transparency with the numbers of the business What is your culture? Hiding numbers? It is about the money, but it’s not about the money- the incentive is to motivate and not ‘just enough to get by,’ and it has to be customizable based on their level. The plan has to have a direction. Ask a mentor, coach, peer Incentivizing the behavior- it has to be attainable Future for advisors? Self-check in? Will they be needed? Other compensations, no weekends? Hours of operation M-F? Lunch break schedule? Vacation time? Medical/dental cost paid by the employer? If you have a family culture, what about the kids or spouse? College fund? Spouse bonus? Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Click to go to the Podcast on Remarkable Results Radio

Bill Nalu is purchasing 2 Electric Vehicles for two of his technicians with plans to hand over the title once they are paid for. Find out why these purchases are so critical for his business and his employees. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE. Key Talking Points Bill is purchasing 2 EV vehicles for his two technicians- financing the car for 6 years, and when last payment is done he will hand the title to them The cost of gasoline- Bill started giving his employees $75 per month to offset the cost How are you going to keep yourself ahead of the curve with the rest of the industry? Golden Handcuffs- there's nothing more repelling in the relationship than somebody that you feel is trying to keep in their relationship against your will Employer retention- continue to have conversations with your employees about their future with the business Charging stations (less than 1% of stations are in Michigan)- reach out and collaborate with your local power company. Load sharing- distributing power depending on how many vehicles are plugged in. Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Click to go to the Podcast on Remarkable Results Radio

Guest Host and Shop Tour with Demeny Pollitt, Girlington Garage, South Burlington, VT. Demeny believes in a transparent business and lists her labor rates and menu prices on her website. Demeny Pollitt, Girlington Garage, South Burlington, VT. Key Talking Points Lists labor rate and prices on website Menu board in the shop also lists prices Be transparent- customers know what to expect Experiences as a woman getting car repairs- unfortunate situations occurred. Wanted to go to a woman technician and realized other women probably felt the same. Wanted to open her own shop where women and men didn’t feel like they were getting ‘ripped off’ Went to school to be a technician- gets bored easily and wanted an engaging career. Took a local women's small business startup course Opened for 13 years- hired business coach 3 years ago. Felt close to being done after 10 years and needed support in a business coach. Hired a manager to run the day-to-day. Looks outside of the automotive industry for hires- hospitality Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Click to go to the Podcast on Remarkable Results Radio

Did you know the data portion of Digital Vehicle Inspections is the least important piece of the process? It's about communication with the customer and using DVI as a tool to drive revenue. Craig O’Neill, VP of Training, Autotextme.com. Listen to Craig’s previous episodes HERE Key Talking Points DVI is a data collection tool- ‘digital’ is the mode, and the data is the least important piece; it’s about the customers that are driving the car that is the most important part. What is their use of the vehicle? What is your communication training for advisors? Level 1 is basic customer information, Level 2 is transactional data about the vehicle, Level 3 is relationship building with listening and asking open-ended questions. Failure- processes and procedures, top-down support, data DVI as a part of your CRM (Client Relations Management)- CRM has three main components, orientation, information (subject to availability, quality, depth ... this is where DVI's are in this format, and configuration (structures incentives and controls) Performing inspections is NOT what drives more revenue. 300% rule- 100% of vehicles get inspected, 100% of the findings get estimated, 100% of estimated items get presented to the customer Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Click to go to the Podcast on Remarkable Results Radio

Hear from 3 shop owners that provide financial education for their employees. Setting our employees up for success in life goes beyond signing paychecks. Watch the Episode on YouTube John Gustafson, Gustafson Brothers, Huntington Beach, CA. John’s previous episodes HERE Russell Crosby, Russ’s Wrench Auto Repair, Clinton, NJ. Russ’s previous episodes HERE Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Listen to Shawn’s previous episodes HERE Key Talking Points Orientation at John's shop- offer to sponsor each team member’s membership in the Dave Ramsey personal financial series if they choose to participate. John also offers whiteboard sessions to team members or groups of team members on Business Math and another session on Personal Math. The personal math includes the team member on the whiteboard listing their assets, liabilities, after-tax spendable income, expenses, cash flow either pos or neg, 6-month reserve, and investment savings buckets. Mentor/mentee thought process- the owner is the mentor Lunch and learn with financial advisors, mortgage broker etc $100 a month invested at 25 years old, by the time you retire it will be about 1,000,000 Getting the partner/spouse involved is key Transparency with business financial numbers Employees sharing with others how the Dave Ramsey Progam has helped The stress that is lifted when you can create your budget to be workable Social media impact- keeping up with the jones’ Getting ahead of debt with the debt snowball- paying off debt in order of smallest to largest. When the small debt is paid in full, you roll the minimum payment you were making on that debt into the next smallest debt payment Educating the younger generation- setting their future in a positive direction Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Click to go to the Podcast on Remarkable Results Radio

We are with Jimmy Lea from Kukui at ASTE 2022 with another important Google Update. We are always keeping you in the know as it relates to mother Google. Google is now giving more credibility and weight to customer reviews. It goes beyond their ranked star review and dives into what they wrote, word for word, literally. What does that mean for your shop? Jimmy Lea, KUKUI Evangelist. Listen to Jimmy’s previous episodes HERE Key Talking Points The Google algorithms have changed, and now they are giving more credibility and more weight to customer reviews Be an open book when we're asking for our reviews. You want five stars, but you also need three, two, and one in order to get the ranking right. Customers want to know how you handle mistakes. Recent reviews show a customer what they will expect. The good and the bad of Google Reviews are once you go on and leave a Google Review when you come back, you can revise the review, but you can't leave another standalone review The about us page is so important. You must have employee testimonials, customer testimonials, and what makes your shop unique Do short videos on your about page from the customers and technicians The power of blogs. Google gives more credibility to the blog, and they need to be consistent Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Click to go to the Podcast on Remarkable Results Radio

We are back at Tom Sciortino's Total Automotive for a special Field Trip! Tracy learns how to change the oil on her car for the first time, from the guidance of automotive intern, Jay Mack. Join Tracy Capriotto as she accelerates her learning curve within the automotive industry. Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE Key Talking Points Maintenance service vs oil change Why oil changes are important How to change the oil Checking tires Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Click to go to the Podcast on Remarkable Results Radio

Do you spend your work day putting out fires left and right, but you still make it through the day? Are you treading with your head just above the water, metaphorically gasping for air? Have you been there for so long that you don’t even realize your business is slowly drowning you? Together with my guest John Burkhauser, Director of Education at Bolton Technology, we tackle the gasping for air issue. John Burkhauser, Director of Education at Bolton Technology. Listen to John's previous episodes HERE Key Talking Points Drowning- panicking and putting out fires but still making it through the day. Will they reach for the ‘pole’ for extraction? They still need to grab it, but if they stop what they are doing, they will go ‘underwater.’ Don't be afraid to swallow some water Slow down to speed up The only obstacle in your way is yourself- face your fears and move past them Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Click to go to the Podcast on Remarkable Results Radio

They say a picture is worth a thousand words, but what about video? Video content has taken our world by storm, and if you’re not doing videos for your shop, you are behind. Keep listening to find out how to differentiate yourself from other shops using authentic stories from your customers and employees. Patrick Eagan, Spark Interactive Karim Morsli, Winkler Automotive Service, Gaithersburg, MD. Listen to Karim's previous episodes HERE Eric Sevim, A Plus Japanese Auto Repair, San Carlos, CA. Key Talking Points The importance of using video on your careers page and in recruiting efforts to let prospective new hires hear straight from your current team why it's the best place to work and why they should work there too. Creates familiarity before a customer walks into your shop- creating bonds of trust Content that is available and working for you 24 hours a day Let your passion show in the video Make a list of your songbird customers to be involved in the video and ask customers that are dropping off (in the morning) Videos are sharable with family and friends and help promote your business Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Click to go to the Podcast on Remarkable Results Radio

For my 5th episode with Paul ‘Scanner’ Danner, we sat in the ASTE studio and caught up on his life, his world. There are some great pictures if you watch the video version of the episode of him in 1994 and now. He reminisces about his Dodge Power Wagon, his family, and the Scanner Danner Brand. Paul was at ASTE to learn and continue to hone his craft. Paul has his son working with him in the creative process to keep ‘Scanner Danner’ relevant and up to date. Paul Danner, ScannerDanner. Listen to Paul’s previous episodes HERE. Key Talking Points When you teach you learn and you have to continue to learn Ask yourself why when you come across problems as a technician and learn the answer Video editing- 40 hours for 4-hour video Started filming for his students that would reinforce the topic of his training ScannerDanner- one of his female students called him that from having scanner in his hands Teaching at Rosedale Technical College- he is a substitute and guest speaker Interested in teaching? The industry needs enthusiastic and young trainers to teach the younger generation. If you are burned out, teaching isn’t for you Paul works out of his brother’s shop- the original shop owners opened in 1993, and it was the first shop paul worked for. A year later, Paul got his brother a job at the shop. Now his brother is the owner. In 1994 Paul had a dodge power wagon- found another one, and now has his ‘old girlfriend back’ and is enjoying taking rides down memory lane with his wife Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Click to go to the Podcast on Remarkable Results Radio

Guest Host and Shop Tour with Marc Pons, Chapel Hill Tire, 10 locations, Chapel Hill, NC. Carm joins Marc and visits 2 of his shops while we were in North Carolina for the ASTE 2022 Show. Learn about leadership, branding and empowering your team. Marc Pons, Chapel Hills Tire, 10 Shops, Chapel Hill, Durham, Raleigh, and Apex, NC. Listen to Marc's previous episodes HERE Key Talking Points Solar panels that accommodate the electricity Mobile car wash and detailing ASTA apprenticeship program Tires are only 20% of the business now- full service to our customers Branding- consistent throughout all locations Transparency- career paths defined and structured with pay plans for each position Peer accountability Leadership is empowering your people and setting them free Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Click to go to the Podcast on Remarkable Results Radio

We are live at ASTE 2022, sponsored by Shop-Ware, and I’m sitting with Tiffany Scherado and Lorraine Klein, two female shop owners, and we discuss transmissions, training, and the female perspective. They are also members of Amazing Women in Automotive Tiffany Scherado, Lifetime Transmissions, Broken Arrow, OK, Amazing Women In Automotive Coordinator. Listen to Tiffany’s previous episodes HERE Lorraine Klein, RK Trans and Auto Repair, Raleigh, NC. Key Talking Points Women are more compassionate service advisors Pairing the same generation of technicians together (when training/apprenticeship) makes communication better and improves learning. If you have respect for other technicians and shop owners, you're not going to hire their technician or their service advisor. Instead they would come to the shop if they were planning to leave the other shop. You're building loyalty by training your employees; you're trusting them. If you are doing that, they're not looking elsewhere. But if you're not giving them that, and that's something that motivates them, they're gonna go across the street. Make decisions for your team, not for yourself Amazing Women in Automotive Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Click to go to the Podcast on Remarkable Results Radio

Do wages today support the tools technicians need? What are they spending? Are owners using tool purchase programs for their employees? From the aftermarket radio network, it’s carm capriotto. Andy Bizub from Midwest Performance Car, Chicago, shares his perspective on tool programs in his shop. Andy also discusses his experience at Jocko Willink’s ‘Echelon Front’ Muster conference that he is sending his people to and why it is ‘next level’ training. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Listen to Andy’s previous episodes HERE. Key Talking Points Tool purchase/reimbursement/credit program is a retention tool for the shop Interest-free "loans" to techs for tool purchases are effectively zero net cost Having the tech buy their own tools through your program keeps them invested in themselves, their career, and in the shop Payback through hour deductions has to comply with minimum wage laws. EVERYONE in your organization can have the opportunity to lead in some way, to the great benefit of the whole organization- echelonfront.com, Leadership can be taught and coached Leadership involves subordinating your ego. It's not about "my way or the highway" Enthusiasm for the future- Teslas and EVs are an opportunity and not a threat Get your employees in the mindset that they are able to lead in their areas of expertise Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Click to go to the Podcast on Remarkable Results Radio

Why is adapting to technology important? Look around you. Keeping up with the latest technology is key to any successful enterprise. It is a requirement today. It increases flexibility, streamlines operations, and helps you adjust your forward progress. I'm with Chris Cloutier and Craig ONeill at ASTE 2022, and we discuss the four ‘Ts’ … technology, touch, trust, and transparency. The inspiration for this episode stemmed from Tracy receiving a video from an orthodontist's office and how it can be easily implemented in our industry. Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. Listen to Chris’s previous episodes HERE. Craig O'Neill, VP of Training, Autotextme.com. Listen to Craig's previous episodes HERE Key Talking Points Using videos to do your inspections and business discussions Technology plus touch equals trust or transparency Get service advisors to set expectations at the beginning of a visit. Connect through technology without having to waste time- send a text message that points to an email to open a video. You now have secured two main lines of communication for this person Pre-sell, pre-sold User-generated content does not have to be perfect; it just has to be personable Educating customers with one minute videos Level one, basic data. Your name, the information to reach you. Level two, discuss the vehicle transactional data related to why the visit's coming in. Level three, the relational data, how are you using this car? Are you going on any trips? Making the person a client, not customer Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Click to go to the Podcast on Remarkable Results Radio

Guest Host and Shop Tour with Tara and Dan Topel, Topel's Service Center, Lake Mills, WI. Tara and Dan had a dream 15 years ago to completely rebuild their 2nd generation family shop. Tara and Dan Topel, Topel’s Service Center Inc. Tara’s previous episodes HERE. Key Talking Points 2nd generation The building was built in 1948- needed new infrastructure. The conception was 15 years ago Did all the planning through Zoom due to COVID, their builder was a first-time builder Soon to be parts store next door that will be rented- 3,200 square ft Took a full year to secure financing during COVID Temporary location for 2 years Created a shop facilitator position to relieve the service advisors 10 bays In floor heat- heated with waste oil boiler with 4,000 oil tank outside Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Click to go to the Podcast on Remarkable Results Radio

Why is reaching out for help so hard for so many people? Let’s break down the barriers and formalities and dive into what the first call to a business coach can be like. I’m with Aftermarket Radio Network host Coach Chris Cotton at ASTE 2022. Look, you don’t have a hobby you have a business that needs your attention to profitability. Never stop improving yourself and your business. Embrace accountability partners, peer groups, and coaching, and watch what you can do. Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast Key Talking Points People who don't reach out for help end up out of business or stuck not knowing what they need to know and not able to grow Chris asks a lot of open-ended questions on the first call and asks what prompted them to reach out and what struggles you have in your business. If you're not afraid to disappoint someone, then accountability does nothing Join peer meetings and start networking to grow as the industry evolves KPI is used to measure strategy and leadership improvements Motivate, connect, and teach the younger generation A lot of people use work as an escape or release. Show love within your organization Hug until the other person breaks the embrace- are people hugging longer these days? Take criticization as a stepping stone to level up Reset your mind to be ready for the next thing Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Click to go to the Podcast on Remarkable Results Radio

Have you ever experienced the butterflies in your stomach when you start a new job? You arrive on the first day and feel lost as surrounding employees are busy at work. What is your onboarding process for new employees? How do you make their first day efficient, comfortable and welcoming? Listen to learn just one thing and commit to finetuning your onboarding process AJ Nealey, Nealey Auto Service, Edgewater, MD. Listen to AJ’s previous episodes HERE Sam Craven, The Garagisti, Houston, TX. Listen to Sam’s previous episodes HERE. Edgar Reyes, Service Director, Schertz Auto Service, Schertz, TX. Listen to Edgar’s previous Episodes HERE Key Talking Points You always want to make sure that your customers have a great experience, especially if it’s the first time that customer is in our shop, so why do we not make sure we do the same with our internal customers? Start the onboarding at the last step of the interview Listen for unsaid things- Why are they leaving? What didn’t they like? “Tell me more” and listen Create a meaningful connection “Be interested, not interesting” Trust your existing employees as they collaborate and give feedback on the new employee Try to get them training before they start on day one, so they can be as productive as possible on their first day Set expectations early, hold accountable Multi-step interview process “You want reality to be better than the brochure” Set expectations early, hold accountable Use technology to your advantage- send an offer letter and paperwork ahead of time, email set up, tablet, passwords/logins, accounts google docs, messaging, etc (Gusto) Employees want to know what you do for your team members, culture, “Culture beats strategy.” “Do you have any questions for me?” on a phone interview You are not hiring a robot, you are hiring a person. That person has interests, likes, and dislikes, preferences on things that may not matter to you but matter to them. Do you know what they like to be called? Do you know if they are allergic to something or do not like a certain food? If you are looking for successful onboarding, you have to care about the person before anything else. As always, people come first. Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Click to go to the Podcast on Remarkable Results Radio

We're live at ASTE 2022 with John Firm, and together we have brainstormed 12 “Conference Rules” for when you attend in-person events. Preparation happens before you even step foot into the event and goes on long after it is over. John Firm, Firm Automotive, Fort Worth, TX Key Talking Points Smile/Hugs Bring business cards Networking Introduce yourself, meet every vendor Credit card balance Meet your neighbors Come humble Come prepared, writing materials for notes Meet the trainer Participate in the extra activities Befriend someone Go home. practice, implement, share, and stay connected Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Click to go to the Podcast on Remarkable Results Radio

Guest Host and Shop Tour with Harry Whyte, 1st Class Automotive, Raleigh, NC. Join Harry and Carm as we toured his shop and learned the benefits of Shop-Ware while we were in Raleigh, NC for the ASTE Show. Harry Whyte, 1st Class Automotive, Raleigh, NC Key Talking Points Started in 1983 with 3 bays Wash and vacuum every vehicle Utilizing Shop-Ware- cloud-based is the biggest advantage, can run reports and billable hours remotely. Also has a great customer-facing side to look at repair orders, and authorize and pay for it. Benefits for employees- health care, retirement account with contributions, extra PTO for birthday Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Click to go to the Podcast on Remarkable Results Radio

Unless you’ve been living under a rock, the technician shortage is the hottest topic and challenge in our industry. My guest Cecil Bullard from The Insitute has a plan to solve the technician shortage. It involves a $20 increase in your labor rate and how that money gets distributed. Sounds too good to be true? Good! Cecil Bullard, President of the Institute for Automotive Business Excellence. Listen to Cecil’s previous episodes HERE. Key Talking Points From Cecil's White Paper Recent surveys and articles in the industry point to the fact that 73% of shops need to hire one or more employees in the next 12 months and that for 85% of those, it would be a technician As much as 29% of the technicians are over 55 years old, and they are aging out of the industry Only 15% of our industry is under 35 while 29% is over 55 Every Automotive Service and Repair Business in North America will move their labor rate up $20 per hour tomorrow. We use $10 of this to increase the pay of every technician and/or mechanic working in our shops immediately. We make it financially appealing to come into our industry by moving the wages up substantially. If every shop (or 90% of the shops) do this, it would change our industry for the better dramatically. We start new technicians that are learning at $25 to $35 an hour or $50K to $70K per year (a real living wage where they can support themselves and buy tools), and we pay veteran A-technicians $45 to $65 per hour or $90K to $130K. We take $5 of the increase and make sure we have a full benefits package. Medical, vacation, dental, a reasonable amount of sick days, a good retirement plan, all national holidays off with pay, including Thanksgiving, Christmas and New Year’s, as well as anything that other professional jobs offer. We take the other $5 of the increase and join a non-profit organization that will market to the mothers and fathers out there (and potential technicians) and let them know that being a technician in a modern shop is a cool job, is financially viable and every bit as professional as becoming a lawyer, doctor, dentist, programmer or professor. Lastly, every shop owner books an appointment at a college, auto tech school, or high school and ‘volunteers’ their time to talk to the students, teachers, and administrators about our incredible industry. The Institute Summit Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Click to go to the Podcast on Remarkable Results Radio

In today’s episode, my panel discusses hitting rock bottom and being able to climb out. How do you financially recover from being in debt? How do you get through divorce when your business is failing? Why aren’t more owners looking at themselves in the mirror and realizing they are the problem and the solution? Keep listening to find out. Kevin Eckler, Foreign Car Specialists, Poughkeepsie, NY. Listen to Kevin’s previous episodes HERE. Jerry Kezhaya, The Auto Shop, Plano, TX. Listen to Jerry previous episodes HERE. Carl Hutchinson, Complete Automotive, Springfield, MO. Listen to Carl’s previous episodes HERE Key Talking Points You must be willing to be uncomfortable with change Never start a second shop without your first running without you Look professional and back it up Recovery- the longer you hang on, the longer it’ll take you to change. It’ll be as quick as you allow it to be when you get out of your own way. Do you know what you want? Why? Who is your support system? Coaches, 20 groups, training classes Your mental state affects your physical state Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Click to go to the Podcast on Remarkable Results Radio

Sometimes the best opportunities happen when you’re not even looking for it. Greg Buckley wasn’t searching for a second location, but a gold mine fell on his lap for the taking. The business he purchased was run as a hobby without any records. Find out how and why Greg took on this second location, 85 miles away from his 1st location. Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE. Greg’s previous episodes HERE. Key Talking Points The second location has 2000 square foot apartment above the shop- 85 miles from the original location Booming growth in Delaware “It’s not where the puck is, it’s where the puck is going to be” Homework- worked for a week with the owners, asked for P & L sheets, taxes etc 3 part deal- 450K for real estate property, 113K for equipment, 227K for goodwill. Hold mortgage for 7 years. Went to the settlement with 40K No records- customers, parts, work orders are estimates only then disappeared with no final invoice Paying employees- the pressure is on the owner to provide opportunities for them to succeed LSD (lower slower Delaware)- adjusting to the different timelines with parts availability and customers have a slower timeframe to get their vehicles back Challenges- seeing cars with cheap part repairs, introducing DVI’s to customers ARO- close to 1K Run your business as a business, not a hobby Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Click to go to the Podcast on Remarkable Results Radio

Guest Host and Shop Tour with Travis Comfort, Rick's Automotive, Springfield, MO. Take a tour of this 28,000-square-foot campus. Travis Comfort, Vice President, Rick's Automotive, Springfield, MO. Key Talking Points 28,000 square feet: 40 employees, 7 service advisors and service director, parts person, 22 technicians, 28 bays. Average 1400 vehicles a month. First building 1988, fleet 2000, quick service 2012 The second generation- Travis has B.A. in business, and married Rick’s youngest daughter. Worked his way up from cleaning the bays to now Vice President. Local technical college- works directly with the automotive department Has a dedicated lube bay- has two techs from high school A building- diagnostics, B building- fleet, C building- quick service Gives the parts suppliers a map of the building “Known to eat off the shop floor” Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Click to go to the Podcast on Remarkable Results Radio