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mccannable

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Posts posted by mccannable

  1. We have visited about every small private company in our town for fleet service and have had some success. The local government(law enforcement, mail service, city trucks) has a lot of vehicles that I cannot image are all serviced in house. I don't expect it to be easy to win some accounts but does anyone have any experience dealing in these accounts?

  2. We own our parts washer and the Safety Kleen guys kept coming by trying to sell us fluid so we had them fill it for us. 3 months later they come in and change the fluid without authorization and bill us. The fluid was barely used and we in no way needed it changed. We call and tell them and after finally convincing them we own the machine (not lease from them) they agree to remove the bill as it was unauthorized and we had no contract. Fast forward a few months and they are still billing us for that service. We call again and finally convince them for a second time we own the machine and they agree to drop the bill... today the driver comes by and says we are "leasing the fluid" and have to continue with regular services and the bill stands.

     

    Has anyone else had this issue? I don't mind paying for services when needed but I am not for getting strong armed into paying these guys. If we don't pay the bill the will send us to collection and hurt our credit unless we fight it and spend more money. Any advice?

  3. Anyone take deposits on "special orders". We have started on some customers on items that aren't available same day as a way to secure customer. If you read my other thread we have a lot of no shows and we end up returning lots of parts we have ordered. Now there is no cost to is to return but we the loss in sale is the issue. So far it's been working well.

  4. Techs are normally paid flat rate or salary/hourly. Flat rate is a per book hour rate similar to commission.

     

    Pay yourself? Talk to your accountant. Depends on the type of entity you establish.

     

    Shop software, I use garage partner pro. It's cheap and decent, but I haven't used others.

     

    Insurance... May be a fun one it was difficulty for me to get with no ownership previously. We have general liability, personal property, and garage keepers.

     

    Good luck.










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