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Facebook review system


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Recently started a Facebook page and really dislike their rating system. I've got a good number of likes and things are going well but I got two private ratings, a 1 star and a 3. I know it's just part of it but I'm almost convinced it's not a legitimate review. It's been at least 1 full year since we've had an unhappy customer that I know of. And we work very hard to follow up and make sure.all is well. I know they like to give the option of not posting your name to the page or a review but why couldn't they tell the page owner who left the bad rating. I understand it's just part of it and I shouldn't take it personal but it's hard to when someone leaves a bad rating. For all I know it could be a used to be friend or a competitor.

 

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I feel the same way. It's nice to get great reviews, but we all cringe when we get a bad one. And, as you said, can we trust the source? I am not promoting any company, but at least Angie's List has actual membership that can be verified. Plus, it's easy to reply to a review on Angie's List.

 

Track all reviews, reply to as many as you can, especially if it's a negative review and understand that we cannot be everything to everyone.

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