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Automotive Scan Tools and the Modern Car

 

Thanks to the increasing complexity of modern automobiles over the past few years, most professional auto shops and garages now require a selection of automotive scan tools with which to carry out day to day diagnostic work in order to pinpoint any problems with an engine or engine management system in order to discover what action is needed in order to effect a repair with the minimum of error and maximum efficiency.

 

There are a variety of different tools available to carry out diagnostics and scans on different types of car and to prepare to repair as effectively as possible. Knowing in detail what issues are causing a car engine to behave in a particular manner is the key to being able to correct the fault in a timely and effective manner.

 

Perhaps the best known manufacturer of automotive scan tools is OTC, who make a range of tools designed for the highest quality and best price. A comprehensive range is available to enable mechanics to be able to tackle any job they come across, and the range of OTC automotive scan tools is recognized as one of the top choices for the professional, as well as being affordable enough for domestic use under certain circumstances.

 

Different jobs require different tools, and some are more complex than others. Typically, any job to repair a modern car begins with plugging the scanner into the engine management computer and downloading a log of current performance date. This will include fuel consumption, and time since the last service. It will give the mechanic a complete overview of how the engine is operating, and where there might be errors occurring. The scan will show the mechanic examining the engine whether there are any problems with the fuel supply, the electronics, the air filters, and the running temperature, it will also provide plenty of insight into whether any problems are related to an issue within the engine itself, or indeed within the way the management system has been set up.

 

A complete diagnostic of a car’s engine management computer system will typically offer an almost immediate list of the performance details for the vehicle, and a good automotive scan tool will shave hours off an otherwise lengthy repair task, as the mechanic will be able to tell almost immediately what is wrong, and what needs to be done in order to repair the damage.

 

Of course, technology only works well in the hands of those who understand it, and are able to sift through the data provided through a scan and interpret it correctly. However, the latest OTC automotive scan tools have been designed to be almost fool proof, and are able to draw on the experience and insight of hundreds of different programmers and mechanic’s personal records in order to provide a more accurate overview of the data and even present possible solutions to many of the most common problems that a mechanic might encounter.

 

While some manufacturers release their own range of tools, that are aimed at main dealers, a commercial mechanic may deal with many different models and manufacturers in their day to day role, and this is why it is often an idea to purchase OTC automotive scan tools, as they will be compatible with a range of different vehicles from different international makers, and therefore offer greater flexibility without having to compromise on quality or pay repeatedly for scanners for every single car that is on the market.

 

While commercial level automotive scan tools are expensive to install and themselves require regular system updates that carry the latest settings for every new vehicle released, they pay for themselves almost immediately thanks to the time that they are able to save, and the fact that without them, even the most experienced mechanic would struggle to discover the inner workings of the latest car engines, which have been designed to be efficient, and robust, but are increasingly too complex for anyone but the experts to consider carrying out any work on.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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