By Joe Marconi
When I started my auto repair shop in 1980, it was typical to work at the shop 50 to 70 hours a week. More than half of that time was working on cars. I kept that work pace for over a decade. I know that many shop owners of my generation did the same thing.
That's all changed now. And for the better. More shop owners today understand that their leadership roles are critical to their success and the best strategy for the welfare and development of their employees.
Jump to the link below for a few quick stats on the different roles of today's shop owner.
Ready to be inspired by a shop owner that came from the merger and acquisition realm? Why did he choose our industry? What fresh perspective does he have? I’m with Thomas from Hotchkiss Auto Repair and his passion about people and training is infectious.
Thomas, Hotchkiss Auto Repair, Denver, CO
Key Talking Points
He came from the M & A (mergers and acquisitions) world as an investment banker. Looked into different industries to get into, over 800 small businesses in 1 year. He found automotive is highly segmented and recession-proof. Don't be a bank teller- build a relationship Buying an existing business- what’s working? Why do customers already love this business? What can your background/strengths improve the business? The most valuable asset is the people Power of people- you can’t get a degree for it Accountability for the owner- do your employees feel like they’re making an impact on the workplace? Empowered? Value? Monthly meetings- what went well, what didn’t go well, and what are you doing to be the best version f yourself? Express positive and negative and be heard. Job vs career- training and development and career track. Creating a habit personally and professionally. Challenges- losing teamwork as there are more turnover and fewer people developed through their technical careers. Creates labor inflation and competition for talent. National brands with mergers and acquisitions Training resumes/libraries Motivation cannot come from external sources Joined the NAPA AutoCare Elite Business Development Group (BDG) Colorado, for which he hosted its latest Elite Owner Support (EOS) meeting where members gather to support, educate and grow each member’s shop through constructive criticism and honest evaluations.
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By Transmission Repair
By Joe Marconi
With high inflation appearing to be an issue for the foreseeable future, I feel it is critical for shop owners to continue to promote the value and benefits of doing business with you.
Are your customers holding off on needed services or repairs? How are shops dealing with inflation? And don't forget, inflation affects YOU too.
By Joe Marconi
What do you do when one of your techs say, "Hey boss, the shop down the street just offered me $5.00 more an hour than what you are paying me."
This actually happened recently to a fellow shop owner friend of mine. And, it's happening a lot more these days due to the tech shortage.
Do you match it? Do you sit down and talk to the tech, persuade him or her to stay because money is not everything? Or do you tell the tech, make your own decision? Or, do you put a plan together TODAY to avoid this from happening in the Future?