2004 Audi A6, Water Damage Destroys TCM
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By Joe Marconi in Joe's Blog5 commentsI recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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By Transmission Repair
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By carmcapriotto
Recorded at MACS (Mobile Air Climate Systems) 2024 Training Event & Trade Show, Frank Woodson from Gates discusses the importance of proper vehicle maintenance, focusing on water pump failures and electrolysis in cooling systems. Frank explains that 70-72% of water pump failures are due to weep leaks from seal failure, often caused by neglected coolant. The episode highlights the significance of thorough diagnostics and maintenance to avoid unnecessary repairs and ensure vehicle reliability. Frank Woodson, Training Manager, North America Aftermarket, Gates Corporation Show Notes
Bobby Bassett's Influence (00:01:08) The impact of Bobby Bassett, a former trainer, on the decision to focus on water pumps and the importance of his episode. Understanding Water Pump Failures (00:02:12) The discussion revolves around Bobby Bassett's foresight and the importance of understanding coolant and water pump failures. Preventing Water Pump Comebacks (00:05:46) The potential to prevent water pump comebacks through proper maintenance and the significance of addressing weep leaks and contamination. Water Pump Warranty Sort (00:08:40) Insights into the process of conducting water pump warranty sorts and the significance of analyzing water pump failures. Challenges in Implementing Preventative Measures (00:10:10) The challenges and complexities in educating the industry about the importance of preventative measures for water pump maintenance. Advancements in Hydraulic Hoses (00:12:47) Discussions about new sealing types and hose technologies, including the introduction of unique designs for hydraulic applications. Serpentine Belt System and Alignment Tests (00:13:43) The significance of the serpentine belt system and the use of alignment tests, such as the spray bottle test, to diagnose issues. Teaching about Hydraulics (00:16:16) The satisfaction of teaching and discussing the impact of the serpentine belt system and hydraulics on automotive components. Electrolysis in Cooling Systems (00:17:05) Conversations about the prevalence of electrolysis in cooling systems and the importance of diagnosing and addressing it effectively. Leak source and troubleshooting (00:18:25) Exploring potential sources of leaks and the importance of addressing ground issues and dirty coolant in electrolysis troubleshooting. Signs of electrolysis and pump seal failure (00:19:07) Recognizing signs of electrolysis in water pumps and the impact on pump seal failure.
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By Transmission Repair
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