2004 Audi A6, Water Damage Destroys TCM
-
Have you checked out Joe's Latest Blog?
-
.thumb.jpg.2b345efc275b9df0af2bbb306a10a78a.jpg)
By Joe Marconi in Joe's Blog4 commentsA recent study, done by Harvard Business School, concluded that the real problem with attracting and retaining employees has more to do with the workplace environment, not pay or benefits. While the study did find that an adequate pay plan and offering an attractive benefits package did help with recruiting and retention, it’s not enough to satisfy the needs of employees, especially those of front-line workers.
The study also stated that in 2021, many companies were convinced that giving raises, sign-on bonuses, and other perks would solve the worker shortage problem and prevent people from quitting. However, this strategy did not work. So, what does work regarding attracting quality people and keeping them employed?
Essentially, it all comes down to the culture of your company. Management: do all it can to consider the individual needs of your employees. Your employees want to feel that they have a voice, that their opinion counts, and that their role in your company is both respected and recognized. Yes, pay and a great benefits package will go a long way toward making your employees feel secure, but that’s only financial security. People want more than money.
To attract and keep top talent requires creating a company that people feel proud to work for. You need to reach the hearts and minds of your employees. Become a leader that people are enthusiastic about working for. You want your employees bragging to their friends and family that your shop is a great place to work!
Step one to attracting and retaining quality employees: Create an amazing workplace environment for your employees! Trust me, happy employees make happy shop owners too!
-
-
Similar Topics
-
By carmcapriotto
The podcast episode features a Rad Air Complete Car Care facility tour in Strongsville, Ohio. Carm speaks with Mike Munger, the location's franchisee, and the franchisor Andy Fiffick. We discuss the design of the facility, the number of bays and technicians, and the types of services offered.
They also mention the company's reputation for being able to fix cars that other shops cannot. The conversation shifts to the importance of building a strong company culture, providing employees with a shower and a full kitchen. They also tour the service advisor area and office, discussing the shop's busy schedule and the various seasons that bring in different types of business. The episode highlights the importance of staying up-to-date and providing excellent customer service in the automotive industry.
Watch Full Video Episode HERE Designing the Facility (00:00:17) The design of the facility, including the number of bays and technicians, and how they designed the facility from the ground up. Fixing Cars that Other Shops Cannot (00:05:03) How their company has carved out a niche in the community by fixing cars that other shops cannot and how they have a reputation for being able to fix any car. Franchise history (00:06:47) The history of Rad Air Complete Car Care and how it became a franchisor. Employee culture (00:10:27) The importance of treating employees like family and providing them with amenities such as showers and a kitchen. Booking Schedule (00:12:59) Mike Munger mentions that they are generally booked a week out, but currently only a couple of days due to the slower season. Seasonal Business (00:13:20) The three busy cycles of the business: winter, driving season, and summer. They also mention that they have not had a winter or spring yet, which affects their business. Evolution of Business Model (00:17:07) How their business model evolved from being a radiator and air conditioning shop to a complete car care service, adding tires, hybrids, and EVs to their services. They also mention how they had to pivot to stay relevant in the market. Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
Connect with the Podcast:
-Join our Insider List: https://remarkableresults.biz/insider
-All books mentioned on our podcasts: https://remarkableresults.biz/books
-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
-Buy Me a Coffee: https://www.buymeacoffee.com/carm
-The Aftermarket Radio Network: https://aftermarketradionetwork.com
-Special episode collections: https://remarkableresults.biz/collections
Click to go to the Podcast on Remarkable Results Radio
-
-
By carmcapriotto
During Today's episode #106 Work Flow for Auto Repair Shops We Talk About:
What’s the Problem What’s the fix Steps to correct the issue
This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:
30% increase in revenue by improving transparency and trust 50% reduction in time spent researching and ordering parts 10% increase in profit margins through robust reporting
In this podcast episode, Coach Chris Cotton Owner and Lead Coach from Autofix Auto Shop Coaching hosts Rodney, an automotive shop owner with 25 years of experience with two shops, to discuss workflow for auto repair shops.
Brent, another coach from Autofix Auto Shop Coaching, also joins the conversation. The speakers discuss challenges in managing workflow, improving efficiency, and attracting and retaining qualified technicians.
They suggest implementing digital processes, hiring more service advisors and technicians, and separating the shops to focus on specific services. The episode provides practical advice and suggestions for improving shop workflow and emphasizes the importance of going digital and improving parts-receiving processes.
Click here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88
Don't forget to rate and review us!
Connect with Chris:
[email protected]
940.400.1008
www.autoshopcoaching.com
Facebook: https://www.facebook.com/AutoFixAutoShopCoaching
Youtube: https://bit.ly/3ClX0ae
**Introduction [00:00:02]**
Coach Chris Cotton introduces himself and Coach Brent and Autofix Auto Shop Coaching, thanks to AutoLeap for their support, and previews the episode.
**Rodney's background [00:01:48]**
Rodney introduces himself as an automotive shop owner with 25 years of experience and two shops, and explains his interest in improving shop workflow.
**Softball questions [00:03:09]**
Chris asks Rodney about his favorite superhero growing up and what he wanted to be when he grew up.
**Rodney's career progression [00:04:19]**
Rodney talks about growing up in Florence, South Carolina, transferring schools to study auto mechanics, and starting his own business at 19 years old.
**Brent's question [00:06:21]**
Brent asks Rodney about his shop's current processes for intake and creating shop flow.
**Workflow and Customer Service [00:07:13]**
Rodney explains the workflow and customer service model in his two auto repair shops.
**Shop Management System [00:09:08]**
Rodney shares that he uses Mitchell in both shops and Brent asks about the digitalization of the process.
**Estimate Presentation [00:12:55]**
Brent asks about how estimates are presented to customers and suggests using text messages with links to the estimate.
**Ordering Parts [00:14:08]**
Brent asks about who orders parts and Rodney explains that the service advisor orders them electronically.
**Technicians writing up parts list [00:14:47]**
Coach Chris suggests having technicians write up their parts list and labor times to avoid parts ordering and receiving issues.
**Adding another service advisor [00:15:47]**
Coach Chris recommends adding another service advisor to increase car count and build better customer relationships.
**Receiving parts efficiently [00:16:41]**
Coach Brent suggests having a good process for receiving parts to avoid inefficiencies and roadblocks.
**Verifying parts before scheduling [00:18:15]**
Rodney explains how they verify all parts are received before scheduling a job.
**Tracking technician productivity [00:19:42]**
Coach Chris asks about tracking technician productivity and Rodney admits they are not 100% productive.
**Feeling overwhelmed [00:20:58]**
Rodney shares how his technicians feel overwhelmed and he is considering slowing down the car count to avoid burnout.
**Hiring more technicians [00:22:46]**
Coach Brent asks about the number of technicians and bays in Rodney's shop, suggesting he has room to hire more technicians.
**Workflow and Technician Productivity [00:23:08]**
Discussion on how to improve workflow and productivity by hiring more technicians or production apprentices and leaving technicians on a job.
**Recruiting Qualified Technicians [00:24:14]**
Difficulty in recruiting qualified technicians in the area and efforts to improve the quality of the tech school.
**Individualizing the Shop [00:25:27]**
Efforts to separate the shop and individualize it by putting it in different sections and shifting tasks to technicians based on their strengths and weaknesses.
**Recruiting Technicians from Other Areas [00:27:15]**
Suggestion to recruit technicians from other areas by raising the labor rate, offering more benefits, and using recruiting platforms like Indeed or a new company that guarantees a hire.
**Digital and Paperless System [00:30:54]**
The speakers discuss the benefits of using digital and paperless systems to speed up the workflow in auto repair shops.
**Efficiency in the Shop [00:31:51]**
The speakers talk about the importance of efficiency in the shop and suggest small changes that can make a big difference in reducing the number of steps technicians take.
**Segmenting the Business [00:33:33]**
The speakers discuss the possibility of segmenting the business into two different shops, one for auto repair and one for transmission, to better track and manage profitability. They also discuss the challenges of parts availability and time constraints in the transmission business.
**Transmission Shop Profit Margin [00:38:38]**
Discussion on the profit margin of a transmission shop and the potential for increased profits through additional repairs and maintenance.
**Workflow for Transmission Shop [00:39:46]**
Discussion on the number of R&R techs and builders needed for a transmission shop, as well as the use of remanufactured parts.
**Separating Auto Repair and Transmission Shops [00:43:37]**
Discussion on the potential benefits of separating auto repair and transmission shops, including improved workflow and the need for a new marketing strategy.
**Workflow Improvement Ideas [00:46:18]**
Discussion on improving workflow by having a call center, cloud-based system, and separating shops.
**Mitchell System [00:47:01]**
Discussion on the use of Mitchell system and its limitations.
**Cloud-Based System [00:50:15]**
Discussion on the benefits of a cloud-based system and the possibility of switching to one.
**Summary of Improvement Ideas [00:52:34]**
Summary of the discussed improvement ideas, including going digital, hiring more technicians, and improving parts receiving process.
Don't forget to rate and review us!
Click to go to the Podcast on Remarkable Results Radio
-
By carmcapriotto
Catching up with Greg Bunch, President of Transformers Institute, on his perspective on the pulse of our industry with car count, customer service, coaching, and what a top-tier CEO should be focusing on.
Greg Bunch, Aspen Auto Clinic, Transformers Institute. Listen to Greg’s previous episodes HERE.
Show Notes: The heartbeat of the automotive repair business- we love cars, we love people, and we love taking care of people. We love solving problems. Over the last two years- people stopped buying new cars and are keeping their cars longer Challenges- car count dropping post-COVID, you must continue to work hard on your customer service. The first part of the customer experience is the phone call FORD - Ford is family, occupation, recreation, and dreams What are people scared about with auto repair? People are saying they want someone to be nice to them Coaching- fine-tune your craft A good CEO is looking long into the future to find out what's going to happen in our industry By 2030 ICE cars will be down by 15% Build a sellable business
Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
Connect with the Podcast:
-Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
Check out today's partner:
Click to go to the Podcast on Remarkable Results Radio
-
By Ruben Van Zenden
Today, we simply cannot ignore social media, everyone is using it whether you are a fan or not. Personally, I think it has its negative and positive sides.
I have been looking at 100+ car repair shops and noticed that only a hand full are using social media marketing, for example, Facebook advertising.
Why are so few car repair shops making use of this, in my opinion, great opportunity to increase car count?
-
-
-
Our Sponsors
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now