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Overcoming Struggle: You Must Pivot [THA 369]


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Culture, Leadership, and Growth: This episode isn't just about the nuts and bolts. It's about the heart and soul of business—people, leadership, and culture. Shari Pheasant and Kenny Wedow don't just share their successes; they get real about the struggles, too. They've both seen firsthand how the right climate can turbocharge a team's performance and drive success. Shari Pheasant, Horse Power Strategies. Shari’s previous episodes HERE  Kenny Wedow, Fine Tuned Auto, 4 locations, Colorado. Kenny’s other episodes HERE
Show Notes:
  • Watch Full Video Episode
  • Kenny Wedow's Business Growth (00:02:17) Kenny Wedow shares his experience of growing his business from a single store to four locations.
  • The Gift of Struggle (00:02:41) Discussion of the book "The Gift of Struggle" by Bobby Herrera and the definition of struggle.
  • Kenny's Business Struggles (00:03:47) Kenny discusses the challenges he faced in the early stages of his business and his determination to overcome them.
  • People First Philosophy (00:04:34) Shari emphasizes the importance of focusing on people and teamwork in overcoming challenges and driving business success.
  • Leadership and Culture (00:05:43) Shari discusses the significance of leadership and culture in driving business growth and success.
  • Reflecting on Mistakes (00:06:29) Shari emphasizes the importance of learning from mistakes and using scientific data to understand human behavior.
  • Changing Company Culture (00:07:56) Kenny talks about making significant changes to the company culture and the impact it had on business growth.
  • Leadership and Climate (00:09:49) Discussion about the difference between culture and climate in a business and the importance of aligning them.
  • Hiring and Culture (00:11:45) Kenny shares the impact of hiring the right people on the business and the importance of cultural fit in interviews.
  • Money and Energy (00:15:14) Shari discusses the concept of money as energy and its impact on financial situations and business decisions.
  • Pivoting and Adapting to Change (00:17:21) The importance of being open to change and pivoting quickly in business.
  • Leadership and Making Mistakes (00:19:55) Shari and Kenny share their experiences with making mistakes and the importance of admitting and learning from them.
  • Employee Engagement and Company Growth (00:20:43) Kenny talks about engaging employees and investing in company-wide training to drive growth and success.
  • Overcoming Struggles and Embracing Change (00:21:36) Overcoming struggles and the importance of embracing change to drive business success.
  • Learning from Mistakes and Taking Risks (00:25:15) Kenny shares his experience of learning from mistakes and taking risks to drive business growth.
  • Embracing Failure and Moving Forward (00:28:09) Shari shares a story of failure and how it ultimately led to greater success, emphasizing the importance of pivoting and moving forward.

Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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