Performing DVIs

[Transmission Repair]

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[willydmax]

At my shop if someone comes in for an oil change, they get a general inspection of brakes, front wheel bearings, steering parts, all the fluids etc marked out on the ticket as either green, orange or red. If all they want is me to drop the oil and change the filter, then I’m the wrong shop for them. I’m not a quick lube. 

[Transmission Repair]

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[willydmax]

No offense at all. I offer the inspection as a courtesy and my customers depend on it to keep their vehicles from breaking down in between oil changes. My pet peeve is the customer that goes to a quick lube that doesn’t inspect anything and then comes to me with an emergency brake pad metal on metal scenario and wants me to fix it right now when it could have been avoided. 

[RYAN B]

We do the same on every car. Plus it let's us evaluate the customer, oil changes are not profitable, but services are. If I have a customer that brings there car in and just wants oil changes, I tend to make it very inconvenient for them, they are going to the dealer for free inspections and to costco for tires and they we get the car for oil changes, I don't want that customer! 

[NATURE]

I worked at dealers for many years and they always tried to max out every RO. It's very common for customers to come to me complaining that every time they bring a vehicle in for service somewhere else, the shop tries to hit them over the head with a giant upsell list. I do the job the customer asks for and only upsell safety items. I don't have a checklist and never will, though I do understand the thought process.

[RYAN B]

I call every customer and try to sell each  job that comes through the door and I find that if your honest and explain everything to the people you will sell the work, more than half of the time I don't even have to price the jobs.  Most of the time I find that customers don't understand what is being sold to them and when they understand and it's explained to them it's much easier to sell. It's all about them trusting you.