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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By Transmission Repair
They say everything costs more these days. I found more evidence of this when looking at Ratchet+Wrench Management Conference registration fee of $999. Wow. Add in airfare, hotel, etc. and this event for even just ONE person in a shop will be at least $2K, if not more.
Although I'm sure the event will be worth it, to me it simply drives up training costs that needs to be calculated into a shop's pricing structure. QUESTION: Do you have Training Costs as line item in your P&L? As a percentage of sales, how much should be budgeted for Training Costs?
In our shop, we had 1% (~$12,000) of sales budgeted for Training Costs, but in reality, it ended up being almost 2% (~$20,000) because we trained ALL employees. Because we were a transmission repair specialty shop, a year didn't go by without 3 or 4 new transmission models added to the mix. We would close the shop for a total of 4 days just to attend our annual Transmission EXPO. Most years, the EXPO was in Vegas, but not every year. One year we really blew our budget when the EXPO was held in Washington, D.C. OUCH!!
Tell me your story on training or continuing education.
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By carmcapriotto
"Would you be willing to pay extra for certain classes?"
Email Matt: [email protected]
Email Sean: [email protected]
Matt Fanslow and Sean Tipping from the Automotive Diagnostic Podcast discuss what makes for a great automotive training class. They emphasize the importance of practical application, engaging instruction, and a balance between theory and hands-on experience. They also highlight the qualities of an effective instructor and the value of hands-on training.
Show Notes
The Build-A-Tech Program (00:00:11) NAPA Auto Tech offers training courses for technicians. Cloning (00:01:39) Calibrating Subaru(00:08:30) Characteristics of a GGreat Automotive Training Class (00:13:25) Balancing theory and practicality (00:16:52) Selecting the right class (00:17:57) Designing effective classes (00:19:13) The value of educational strategy (00:23:39) Challenges in class development (00:25:53) The role of humor and interaction (00:31:56) Engaging Presentations (00:33:16) Handling Audience Interaction (00:34:40) Effective Presentation Styles (00:37:14) Responding to Questions (00:37:45) Honesty and Case Studies (00:42:19) Powerpoint Presentations (00:51:52) Reference Material (00:55:09) Hands-On Training (01:04:16) Logistics of Hands-On Classes (01:05:13) Challenges of Hosting Hands-on Classes (01:10:33) Interest and Investment in Specialized Classes (01:13:06)
Thanks to our Partner, NAPA Autotech napaautotech.com
Email Matt: [email protected]
Diagnosing the Aftermarket A - Z YouTube Channel HERE
Aftermarket Radio Network: https://aftermarketradionetwork.com/
Click to go to the Podcast on Remarkable Results Radio
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By Changing The Industry
Episode 129 - Can Good Technicians Be Matched With Great Shops? With Joelle Pollack & Amy Gerardi
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By Joe Marconi
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