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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By carmcapriotto
This week, Jamie Hasty from Southeastern Employer Services Corporation (SESCO) joins Hunt to discuss HR and employment law topics for auto repair shop owners. Jamie provides expert advice on managing overtime, understanding exemptions, and maintaining compliance with labor laws. This conversation is essential for any auto repair business looking to safeguard against legal pitfalls and ensure proper payroll management. It includes:
Important discussions on managing overtime and understanding exemptions. Practical advice on maintaining compliance with labor laws. Tips for auto repair shop owners to avoid legal issues and manage payroll effectively. https://sescomgt.com/
Thanks to our partners, NAPA TRACS and Promotive
Did you know that NAPA TRACS has onsite training plus six days a week support?
It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice.
Let us prove to you that Tracs is the single best shop management system in the business. Find NAPA TRACS on the Web at NAPATRACS.com
It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
Get in touch with Jamie Hasty: https://sescomgt.com/
Paar Melis and Associates – Accountants Specializing in Automotive Repair
Visit us Online: www.paarmelis.com
Email Hunt: [email protected]
Get a copy of my Book: Download Here
Aftermarket Radio Network
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
Thank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at RepairPal.com/shops.
Show Notes
First: who is your audience? What are they looking for? Listen! Make notes of their questions Read - They Ask You Answer Where to find content: In your shop! Haha Personalize content based on what’s going on in the shop Your niche, club, or group Questions asked in local community groups Your community! Show off your roots - the things going on in the community (Chamber, BNI, local government, tourism, clubs, education, etc) Hiring + Promoting Customer reviews The obvious: Name, address, phone, scheduling link, and website Blog content Promoting other social media platforms you are on What you’re all about…who you are…. Company culture stuff Trainings you attend or host and completions/certifications What’s going on? Promotions, events, contests, birthdays, celebrations, sponsoring anything? Spotlights: new products, equipment, team members The not-so-obvious: Videos - give yourself and entire month of marketing from one video! Creating a ‘content machine’ for yourself. Blogs Canva tips and templates Practical Tips: Use your brand Use Canva for quick/easy/effective Make a plan/schedule Website traffic Tips on Tuesdays/Tech-Talk Shop culture Promote services, sales/offers, appointment booking link Fun on Friday
How To Get In Touch
Group - Auto Repair Marketing Mastermind
Website - shopmarketingpros.com
Facebook - facebook.com/shopmarketingpros
Get the Book - shopmarketingpros.com/book
Instagram - @shopmarketingpros
Questions/Ideas - [email protected]
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
Thanks to our Partner, NAPA Auto Care Dan Malloy explores themes of communication, leadership, and the transformative power of music. Dan shares his journey to becoming a singer, emphasizing the value of embracing failure and new opportunities. Both Carm and Dan highlight the significance of creating a supportive company culture centered around genuine commitment and helping others. The episode is filled with personal anecdotes, reflections, and practical insights for personal and professional development. Dan Molloy, Molloy Business Development Group. Dan's previous episodes HERE Show Notes
Toastmasters (00:00:01) Introduction to Toastmasters program and its benefits for aftermarket professionals. https://remarkableresults.biz/toastmasters Music and Life (00:02:01) Dan Malloy shares his journey into music and singing, including meeting his wife through karaoke. Commitment and Growth (00:09:03) Dan discusses the importance of commitment and growth in pursuing dreams and overcoming obstacles. Singing Challenges (00:11:12) Carm and Dan discuss the challenges and considerations of singing, including finding the right song and vocal range. Life Experiences (00:16:01) Reflection on personal growth and the evolution of experiences over time. The power of music (00:17:48) Dan Malloy shares his passion for music and the impact of performing live on stage. The role of a manager (00:18:57) Discussion about the need for a manager to handle bookings for music performances. NAPA Auto Care Apprentice Program (00:19:16) Information about the NAPA Auto Care Apprentice Program and its benefits for aspiring automotive technicians. The influence of music on memories (00:21:37) Carm Capriotto shares a personal memory associated with a song and discusses the emotional connection to music. The impact of music on emotions (00:23:00) Dan Malloy and Carm Capriotto talk about how music can evoke strong emotions and memories. The power of music and lyrics (00:24:15) Discussion about the impact of music and lyrics, and the significance of certain songs in personal experiences. The role of a music producer (00:26:12) Exploration of the role of a music producer in creating memorable segments of songs. The influence of producers on music (00:27:24) Dan Malloy discusses the influence of producers on musicians and the production of hit songs. The importance of culture in business (00:28:06) Carm Capriotto introduces the concept that culture is essential and shares a quote by Peter Drucker. Creating a company culture (00:29:03) Discussion about forming a company culture and the importance of the human factor in business. The significance of communication in business (00:31:09) Dan Malloy shares his experience with communication and the importance of sincerity in interactions. Establishing a culture of helping (00:34:12) Dan Malloy emphasizes the purpose of companies in helping people and the importance of expressing a commitment to help others. The importance of helping others (00:36:14) The significance of creating a company culture focused on helping others and the impact it has on the business. The language of commitment (00:36:49) The story of a company owner adopting the language of commitment and its positive effects on business growth and employee dedication. Cultivating a supportive culture (00:38:12) The value of employees taking initiative to maintain a positive work environment and the impact of a committed company culture. Leadership and growth (00:39:13) The transformation from a command and control leadership style to becoming an 'I can help you with that' oriented leader, and the gradual development of a positive company culture. The importance of practice (00:40:25) The significance of practicing and honing skills, such as communication and leadership, for personal and professional growth.
Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
Thanks to our partners, NAPA TRACS and Promotive
Did you know that NAPA TRACS has onsite training plus six days a week support?
It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice.
Let us prove to you that Tracs is the single best shop management system in the business. Find NAPA TRACS on the Web at NAPATRACS.com
It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
Paar Melis and Associates – Accountants Specializing in Automotive Repair
Visit us Online: www.paarmelis.com
Email Hunt: [email protected]
Get a copy of my Book: Download Here
Aftermarket Radio Network
Click to go to the Podcast on Remarkable Results Radio
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