Personal Development in Sales Training: Pushing Boundaries for Growth [AW 184]
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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By carmcapriotto
In this episode of "Business by the Numbers," Hunt Demarest, CPA, discusses the value and considerations of having a financial advisor. He addresses common questions about the necessity of financial advisors and provides insights into when and why their services may be beneficial.
Role of a Financial Advisor: Financial advisors offer expertise in managing investments, planning for retirement, and navigating complex financial decisions. When You Might Not Need One: Individuals with simple financial situations or who prefer to manage their own finances may not need a financial advisor. Choosing the Right Advisor: It's important to select an advisor who understands your goals, communicates well, and charges reasonable fees. Advice for Specific Situations: Particularly for those nearing retirement, consulting a financial advisor can provide valuable insights and potentially significant financial benefits.
Thanks to our partners, NAPA TRACS and Promotive
Did you know that NAPA TRACS has onsite training plus six days a week support?
It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice.
Let us prove to you that Tracs is the single best shop management system in the business. Find NAPA TRACS on the Web at NAPATRACS.com
It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
Paar Melis and Associates – Accountants Specializing in Automotive Repair
Visit us Online: www.paarmelis.com
Email Hunt: [email protected]
Get a copy of my Book: Download Here
Aftermarket Radio Network
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
In this introductory episode of the "Speak Up: Effective Communication" podcast, host Craig O'Neill emphasizes the importance of effective communication in both personal and professional contexts. Craig shares his journey of improving his communication skills, highlighting active listening and genuine interest in others. Craig and Carm Capriotto discuss their experiences with Toastmasters and the significance of overcoming the fear of public speaking. The episode sets the stage for future discussions aimed at fostering better communication skills among listeners.
Show Notes
Discussion on Toastmasters (00:01:30) Craig and Carm Capriotto share their experiences with Toastmasters and its impact on communication. The Importance of Communication Skills (00:02:46) The necessity of effective communication in personal and professional settings. Fear of Public Speaking (00:03:31) Discussion about glossophobia and its prevalence among individuals regarding communication anxiety. Communication Beyond Public Speaking (00:04:24) Craig highlights that communication is relevant in everyday interactions, not just public speaking. Stigma in the Automotive Industry (00:05:29) The negative perceptions of the automotive industry and the need for professionalism. The Journey of Becoming a Better Communicator (00:06:03) Craig shares his personal journey towards improving his communication skills and learning from failures. Universal Communication Skills (00:07:05) The conversation shifts to how communication skills apply beyond the automotive industry. The Impact of Communication (00:11:14) Craig discusses the responsibility of leaving a positive impact in every interaction. Active Listening (00:11:59) The importance of active listening as a fundamental aspect of effective communication is highlighted. Learning from Toastmasters (00:12:19) How joining Toastmasters improves listening skills. The Role of an Interviewer (00:14:10) Discussion on the learning curve of being a good interviewer and the importance of listening. Genuine Interest in Others (00:15:42) The necessity of being genuinely interested in others for effective communication. Introduction to Craig O'Neill (00:16:13) Craig's passion for communication and his background in the automotive industry are introduced. Influences on Craig's Communication Skills (00:16:32) Craig shares the impact of mentors and trainers on his journey to becoming a better communicator. Aims of the Podcast (00:17:11) Craig expresses his goal for the podcast to share strategies and stories that inspire others. Conclusion and Future Collaboration (00:19:08) Craig looks forward to collaborating with colleagues in the Aftermarket Radio Network and advancing communication in the automotive industry.
Email Craig O'Neill HERE.
Thank You To Our Partners:
The Institute at We Are The Institute. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!
App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro”
Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
Click to go to the Podcast on Remarkable Results Radio
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By Changing The Industry
Transforming Toxicity in the Automotive Industry - Andrew's Journey and Lessons Learned #podcast
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