Quantcast
Jump to content

Recommended Posts

Posted

 

Recorded Live at ASTE 2023 Maryann Croce and Maylan Newton highlight the importance of readiness for coaching, understanding motivations and goals, and the commitment required for positive change. The conversation also covers the significance of financial literacy, the challenges of understanding financials, and the role of coaches in helping individuals make better business decisions.

 
Maryann, Small Biz Vantage. Maryann’s previous episodes HERE.
 
Maylan Newton, ESI- Educational Seminars Institute. Maylan’s previous Episodes HERE

Show Notes

  • Assessing readiness for coaching (00:05:32) Discussion on the importance of asking why coaching, why now, and why the particular coach.
  • Commitment required for coaching (00:06:58) Exploration of the need for clients to be willing to put in the work and effort required for coaching.
  • The role of a coach (00:07:40) Insight into the role of a coach in pushing and motivating clients to take action and make positive changes.
  • The importance of implementation (00:08:30) Discusses the importance of implementing coaching advice and making necessary changes to see results.
  • Preparing a business for sale (00:09:12) Explains the process of preparing a business for sale, including the necessary steps and time commitment.
  • Understanding financials and cash flow (00:11:04) Highlights the challenges of understanding financial statements, the importance of cash flow statements, and the role of a coach in helping business owners navigate financials.
  • The importance of gross profit (00:17:00) Discussion on the significance of focusing on gross profit rather than gross sales and the impact it has on the financial success of a business.
  • Assessing business readiness for coaching (00:19:08) Exploration of the assessment process and its role in identifying areas of improvement and determining the need for coaching.
  • The need for standard operating procedures (00:23:36) Highlighting the lack of standard operating procedures in the automotive industry and the importance of implementing them for efficient business operations.
  • The importance of understanding financial data (00:24:34) Discussion on the lack of understanding and confusion surrounding financial data.
  • Challenges in raising hourly rates (00:25:46) Anecdote about raising hourly rates and the resistance from business owners, with a focus on the emotional attachment and excuses.
  • The need for sustainable business practices (00:31:04) Highlighting the importance of not only profitability but also sustainability and enjoyment in running a business, with a focus on work-life balance and personal fulfillment.
  • The reasons why people seek coaching (00:33:08) Exploration of the reasons why individuals in the automotive industry seek coaching, including unfulfilled dreams and lack of return on effort.
  • The circumstances around firing a client (00:36:09) Conversation about the circumstances that may lead to firing a client, such as lack of value or repeated excuses, and the importance of decision-making in coaching relationships.
  • The evolution and growth of individuals and businesses (00:39:26) How coaches can help individuals and businesses evolve and succeed, and the importance of creating a supportive environment.
  • The importance of a 30,000 foot view in business (00:41:07) The conversation explores how coaches can provide a broader perspective of the business and help owners see the bigger picture.
  • The need for regular assessment and adjustment of labor rates (00:43:38) The recommendation of conducting a yearly review of labor rates and the importance of factoring in inflation and expenses when determining the rates.
  • Financial planning and the role of spouses (00:47:59) Exploration of the need for financial planning, including savings accounts and the role of spouses in supporting the business without being on the payroll.
  • The importance of a good fit with a coach (00:49:50) Emphasis on the need for a good fit and compatibility with a coach for effective coaching and communication.

 

Thanks to our Partner, NAPA Auto Care

 

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 
ARN-Website-Banner-July-2022-1200x400-1.
 

Screenshot_340.png

Click to go to the Podcast on Remarkable Results Radio

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By carmcapriotto
      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound
      Watch Full Video Episode
      In our episode today:
      Craig is talking about family business dynamics with Maryann Croce - Fellow Toastmaster at Remarkable Results Toastmasters, fellow Transmission Repair professional, and industry friend who knows the good - but understands the struggle so often described when you combine business and family.
      Fittingly…
      Today’s Word of the Day is:
      Neoptism
      nep·o·tism
      noun
      the practice among those with power or influence of favoring relatives, friends, or associates, especially by giving them jobs.
      Maryann brings a well earned perspective to this topic and presents many practical tips for families to work better together.
      Listeners will particularly benefit from hearing Maryann’s three questions for business owners to ask before bringing in family members.  By the conclusion you’ll be ready to better support, value, and listen to our family colleagues - making for a stronger communication and culture.
      While this topic emphasises family dynamics, all listeners will benefit with some of the topics benign applicable to any business.  Maryann also introduces the term ‘context switching’ while describing the difficulty of wearing too many hats - and explains why families tend to do this even more than other businesses.
      Listeners can reach out to Maryann through her website.
      https://www.smallbizvantage.com/
      You can hear more from Maryann at Autoleap's Amplify  
      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:
      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!
      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.
      Contact Information
      Email Craig O'Neill: [email protected] Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      The TRUTH About Business Coaching That Companies Don't Wants You to Know!
    • By nptrb

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      Thanks to our Partner, NAPA Autotech
      NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.
      Contact Information
      Email Matt: [email protected] Diagnosing the Aftermarket A - Z YouTube Channel
      Clear communication in the auto service businesses is essential. Just as randomly typing monkeys won't create meaningful writing, employees need clear direction to succeed. Leaders must clearly express their goals and expectations rather than leaving success to chance. Good communication requires both giving clear directions and getting feedback from employees to ensure everyone understands and can work together effectively.
      Takeaways:
      Effective leadership necessitates the establishment of clear goals and expectations to guide employees. Communication is paramount; failure to articulate goals results in confusion and inefficiency among team members. A lack of structured training can lead to random attempts to achieve objectives, akin to monkeys at typewriters. The importance of foundational knowledge cannot be overstated; without it, the entire structure of learning collapses. Embracing discomfort in open communication ultimately fosters a more effective working environment for all. Utilizing available resources, such as industry training and educational materials, is crucial for personal and professional growth.
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
      Links referenced in this episode:
      napautotech.com mattfonslopodcastmail.com aftermarketradionetwork
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Episode 202 - A Conversation with Launch Tech's Haresh Gobin On The Future of Diagnostics


  • Our Sponsors



×
×
  • Create New...