ASE Renewal App Rant [E105] - Diagnosing the Aftermarket A to Z
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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By carmcapriotto
Thanks to our Partner, NAPA Auto Care Tanner Brandt covers critical topics such as the importance of curiosity, the 'what, why, and how' of learning, and the necessity of continuous education in the automotive industry. Tanner offers insights into diagnosing vehicles, solving complex problems, and the value of understanding the reasons behind every step in the repair process. This engaging discussion serves as a vital resource for technicians, shop owners, and trainers committed to staying ahead in the industry. Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE. Show Notes
Breaks for Breasts (00:01:10) Carm Capriotti talks about the initiative "Breaks for Breasts" and its fundraising for breast cancer vaccine research at the Cleveland Clinic. https://www.brakesforbreasts.com/ The Methodology of Learning and Education (00:04:18) Tanner Brandt discusses the what, why, and how of learning and education, emphasizing the importance of making a plan and understanding the purpose of learning. The Importance of Understanding "Why" (00:06:20) Tanner Brandt emphasizes the importance of understanding the "why" in the learning process, using examples from diagnosing vehicles and performing tasks deliberately. Challenges in Encouraging Curiosity (00:11:48) Tanner Brandt discusses challenges in nurturing curiosity, sharing personal experiences from education and the automotive industry. Nurturing Curiosity (00:17:08) The benefits of curiosity in becoming a better technology specialist and diagnostician are highlighted, emphasizing the importance of nurturing curiosity from a young age. Curiosity and Learning (00:18:08) Discussion about the importance of curiosity in learning, and the need for mentors and teachers to foster curiosity in automotive repair. Surgeon and Diagnostic Skills (00:19:02) Comparison of diagnostic skills in automotive repair to a surgeon's need for broad knowledge, curiosity, and preparation. NAPA Auto Care Apprentice Program (00:20:28) Details about the NAPA Auto Care apprentice program, its curriculum, and the benefits for shops and apprentices. Diagnostic Case Study (00:23:15) Discussion about the importance of preparation and research for diagnostic work, with examples from real-life scenarios. Understanding Vehicle Systems (00:24:21) Insight into the importance of understanding vehicle systems and the need to research and understand the logic behind their functions. Critical Thinking and Diagnostic Planning (00:27:05) Importance of critical thinking, systematic planning, and complete system scans for effective diagnostics. Learning and Expert Help (00:30:39) Encouragement to seek understanding of "why" in learning and to find expert help from experienced professionals. Accountability and Testing (00:35:21) Discussion on the importance of post-tests for knowledge retention, caution about tests being written before curriculum, and the need for effective testing methods. Certifying Trainers (00:37:48) Discussion on the need for certifying trainers and the challenges in ensuring their expertise. Continued Education (00:38:59) Exploration of the importance of continued education for trainers and the lack of oversight in the current system. Types of Classes (00:39:46) Exploring the different types of classes needed for effective training, including teaching and communication skills. Training Hours (00:42:05) Debate on the number of training hours required to stay updated with automotive technology and the significance of continuous learning. Confession and Expertise (00:45:37) Discussion on the misconception of expertise after attending short classes and the need for continuous learning. Curiosity of Young Technicians (00:49:02) Assessment of the curiosity and commitment of young technicians entering the automotive industry. Challenges in Training Turnout (00:53:11) Challenges in ensuring attendance and participation in training sessions, and the commitment required from shop owners. Responsibility in Training Commitment (00:54:07) Emphasis on the responsibility of shop owners to actively support and participate in the training commitment for the improvement of the entire shop. The importance of scheduling training (00:54:27) Discussion on the challenges of scheduling training in the automotive industry and the importance of prioritizing it. Closing the shop for training (00:54:52) Debate about the necessity of closing the shop for training and the analogy of scheduling around a doctor's conference. Making time for training and life (00:55:29) The significance of scheduling time for training and personal life, and using calendar systems to block off training days.
Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
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By Changing The Industry
Has Certification Testing Been Dumbed Down? #podcast #automotivebusiness #carrepair
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By Changing The Industry
Episode 161 - Realities of Coaching in the Auto Industry & Customer Misconceptions with Matt Wagg
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By carmcapriotto
Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching Dive into the intricate process behind the Automotive Service Excellence (ASE) certification exams. Sharing personal experiences as SMEs for the ASE exams, the panelists discussed the challenges and learning opportunities involved in the process. Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Bryan Pollock, Willco Auto Care, Sanborn, NY and Lockport, NY Scot Manna, ACDelco Technician of the Millennium. Scot’s previous episodes HERE.
Another ASE Rant [E091]: https://mattfanslow.captivate.fm/episode/091 ASE Renewal App Rant [E105]: https://mattfanslow.captivate.fm/episode/105 The importance of ASE test questions (00:00:01) Discussion about the extensive work and expertise required to create high-quality test questions for ASE certification exams. ASE's role in setting pass rates (00:02:07) Explanation of how ASE organizes workshops to determine pass rates and exam difficulty, with input from industry representatives. Challenges of writing test questions (00:03:30) Discussion on the difficulty of creating distractors and the extensive effort required to write and vet test questions. Role of subject matter experts (00:06:21) Insights into the qualities of a good subject matter expert and their importance in contributing to the test question writing process. Educational opportunities of ASE exams (00:10:46) Explanation of how ASE exams provide educational opportunities for technicians to identify areas for improvement and further training. Qualities of a good subject matter expert (00:15:36) Discussion about the qualities and skills needed for a subject matter expert, including formal education and practical experience. Experience is Key (00:18:44) Importance of real-world experience in writing test questions and the value of subject matter experts. Communication and Mix of Expertise (00:19:47) The importance of communication skills and the mix of engineering and field experience in test writing. Ensuring Fair and Effective Questions (00:22:41) The process of discarding or refining questions to ensure fairness and effectiveness in testing. Creating Plausible Answers (00:23:17) The challenge of creating plausible answers and the goal of not tricking test takers. Different Philosophies in Testing (00:35:19) Contrasting philosophies between the ASE renewal app and traditional exams, focusing on education vs. pass/fail. The process of taking tests (00:36:46) Discussion on the feedback provided after answering test questions and its educational value for technicians. Importance of continuous learning (00:37:42) Emphasizing the value of taking tests as an opportunity for education and the need for continuous learning in the automotive industry. Advancements in automotive technology (00:38:06) Highlighting the rapid advancements in automotive technology and the necessity for technicians to stay updated through education and testing. Responsibilities of subject matter experts (00:40:38) The panel discusses the responsibility and honor of being a subject matter expert and the importance of the Automotive Service Excellence (ASE) organization. Challenges in writing test questions (00:41:11) The difficulties and learning experiences involved in writing test questions, including the importance of embracing voluntary certification. The impact of COVID-19 on training workshops (00:52:16) The loss of intimacy and networking opportunities due to the shift from live in-person workshops to online formats, with a plea to bring back in-person workshops.
Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
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By Changing The Industry
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