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Hiring Gen Z Mechanics [THA 347]


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Carm Capriotto welcomes Sara Fraser and a Gen Z mechanic, Owen Chambers, to discuss his motivations for entering the automotive repair industry. Owen shares his transition from a career in finance to automotive repair, his aspirations within the industry, and the financial consciousness of his generation. The discussion also touches on the cost of entry in the automotive industry, the importance of understanding younger workers' needs and expectations, and the multitasking habits and attention span of Gen Z. Understanding the motivations, aspirations, and mindset of Gen Z workers is crucial for the future of the automotive industry. Sara Fraser, Haas Performance Consulting, Sara’s previous episodes HERE. Owen Chambers, B & G Automotive, Buffalo, NY. Show Notes:
  • Owen's motivation for entering the automotive repair industry (00:03:00) Owen discusses his decision to switch from a career in finance to pursue a hands-on career in automotive repair.
  • Gen Z's tendency to leave their current jobs (00:04:16) Sara highlights the statistic that 40% of Gen Z individuals plan on leaving their current jobs within the next two years, and Owen shares his perspective on why this might be the case.
  • The influence of social media on Gen Z's career choices (00:05:06) Owen discusses how social media, particularly Instagram, influences Gen Z individuals in exploring different career paths and pursuing their interests.
  • Gen Z's awareness of mental health (00:08:30) Gen Z's realistic perspective on time management and the importance of mental health compared to millennials.
  • Financial consciousness of Gen Z (00:12:12) Gen Z's focus on financial stability, saving money, and the challenges of high living costs and student debt.
  • The mindset of Gen Z workers (00:17:21) Discussion about the trade-off between financial stability and job fulfillment for Gen Z workers.
  • Having multiple jobs and side hustles (00:19:16) Exploration of the trend among Gen Z workers to have multiple jobs or side hustles for additional income.
  • Employee benefits and expectations (00:23:36) Insight into the changing expectations of Gen Z workers regarding employee benefits, including mental health days and job flexibility.
  • The concept of unlimited time off (00:25:19) Discussion on the idea of unlimited time off and its potential impact on attracting young people to the automotive repair industry.
  • The mindset of Gen Z workers (00:27:12) Exploration of the Gen Z mindset, including their tendency to ask for forgiveness rather than permission and their resourcefulness in finding answers and solutions independently.
  • The importance of explaining the "why" to young workers (00:29:28) Highlighting the significance of explaining the reasoning behind rules and processes to young workers to increase their understanding and compliance.
  • The multitasking debate (00:32:54) Discussion about the effectiveness of multitasking and its impact on cognitive abilities.
  • Generation Z's attention span (00:33:38) Exploration of how Generation Z's short attention span is influenced by their need to filter through large amounts of content.
  • Gen Z slang words (00:34:37) Sara quizzes Carm on Gen Z slang words!

Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Delphi-Call-to-action.png       ARN-Website-Banner-July-2022-1200x400-1. Screenshot_340-1.png

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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