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Stop Doing Oil Changes?


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air filtration

Great subject and thoughts!

*Oil changes= most every shop I know does an included complete digital inspection these days.  It's much an expected "complimentary" thing to most customers, including those who go to dealers. Dealers around my area have the greatest prices and convenience with no appointments necessary for the most part. Even though oil change services are finally going up in price noticably, it would be more challenging to charge and justify to customer the reasons why we might charge more for a created "service". They might even agree, but they would rather spend less money. I think most of us would, too (especially if we fairly relate it to some other non automotive professional service we might use).   Sometimes we recommend a "6 month inspection" , separate from an oil change, mainly to check the battery, wipers, tires, lights. Many times on vehicles which have low annual mileage accumulated. Battery is the biggest concern usually.

*Transmission oil changes= I often wonder how much difference it really makes in longevity of many vehicles' transmissions; it seems like some designs just inherently have issues no matter what, and some last forever if you never change the fluid. Some shops will not risk changing fluid if it is dark, with fear a perfectly good working transmission will develop an issue after service, and the vehicle all of a sudden becomes an undrivable "mechanical total loss". Most of us have seen that happen.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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