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Scan Tool Webinar Live with Matt Fanslow, Keith Perkins, Tanner Brandt and Richard Falco - Diagnosing the Aftermarket A to Z

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Take a deep dive into the world of scan tools with Matt Fanslow, Keith Perkins, Tanner Brandt, and Richard Falco. Together they discuss choosing the right scan tool, maximizing scan tool usage, aftermarket vs. factory scan tools, the power of scan data, subscription fees, the future of diagnostics, AND MORE!

Show Notes:

  • The best scan tool? (00:02:22) Discussion on the different types of scan tools and their suitability for specific tasks, such as graphing or coding.
  • Factors to consider when choosing a scan tool (00:05:09) Consideration of the specific needs of the job, including the type of vehicle and the required functionalities, when selecting a scan tool.
  • Increase in non-drivability issues (00:06:51) Discussion about the growing number of non-drivability issues in vehicles, such as electrical, electronic, and climate control problems.
  • Underutilization of scan tools (00:08:23) The importance of utilizing the full potential of scan tools and highlights the lack of knowledge and usage among technicians.
  • Importance of following service procedures (00:10:39) The discussion revolves around the consequences of not following service procedures, leading to shortages of parts and damage to vehicle components.
  • The difference between aftermarket and factory scan tools (00:14:04) Explains the difference in network topology and module pinging between aftermarket and factory scan tools.
  • Module topography and caution with aftermarket scan tools (00:15:26) Discusses the addition of module topography in some scan tools and warns against relying solely on aftermarket scan tools for network layout.
  • Challenges with J 2534 Device vs. Factory OEM Interface (00:23:09) The difficulties of using a J 2534 device instead of the factory interface for vehicle diagnostics and repairs.
  • Communication Challenges in the Automotive Industry (00:27:34) The complex communication networks and different teams involved in engineering and dealership software in car companies.
  • Aftermarket tools for relative compression test (00:30:06) Exploration of aftermarket tools, specifically the E-Scan Elite by ATS, that can perform a relative compression test.
  • Determining the number of modules in a car (00:32:17) Methods for figuring out the number of modules in a car, including using the VIN, RPO codes, and factory scan tools or service information.
  • Throttle Position and Tuners (00:36:01) Discussion on using average throttle position to detect tuners in Chrysler vehicles.
  • Deleted Engines and Missing AFM (00:36:57) Exploration of issues with deleted engines and missing AFM codes after reprogramming.
  • Scan Data and Power Complaints (00:39:25) Using scan data and the ATG calculator to determine if a car has a power issue.
  • The climbing subscription fees (00:43:19) Discussion on the possibility of group buys or legislation to address increasing subscription fees for tools.
  • Nissan V2 repairs (00:45:40) Issues with repairing Nissan V2 vehicles, including the unavailability of certain parts and the need for extensive work.
  • The problem with JLR devices (00:50:59) Discussion about the issues with JLR devices and the only devices that work for JLR diagnostics.
  • Manufacturers locking out aftermarket tools (00:51:53) Clarification that no manufacturers are planning on locking out aftermarket tools, but security gateways may cause some functions to not work temporarily.
  • Expert mode on VW Audi Snap-on Zeus (00:54:08) Advice on using expert mode on VW Audi Snap-on Zeus and the availability of interfaces and online scan tools for newer models.
  • Problems caused by non-factory tooling (00:57:50) Discussion about the daily challenges of fixing BMWs due to problems caused by non-factory tooling.
  • Remote programming and scam tool manufacturers (00:59:29) Exploration of the rise of remote programming services offered by scam tool manufacturers and the potential risks involved.
  • Recovering modules and dealing with software numbers (01:02:11) Explanation of the process of recovering modules, including the use of factory as-built data and dealing with software numbers that have been tampered with.
  • The use of Forscan for programming (01:04:45) Discussion on the use of Forscan for programming and how it can be helpful in manipulating as-built data.
  • Missing as-built data (01:07:17) Discussion on missing as-built data and the possibility of it being a result of a file upload error.
  • Finding and purchasing a Mercedes factory scan tool (01:11:52) Discussion on resources and process for acquiring a Mercedes factory scan tool, including the need for a separate credit card.
  • Accessing service information and becoming a staff member (01:12:24) Exploration of resources for service information, including the importance of becoming a staff member and accessing knowledge articles on the CRM landing page.
  • Ford light and vehicle security professional credentials (01:14:03) Discussion on the Ford light tool, its features, pricing, and the addition of PATS programming. Mention of vehicle security professional credentials and insurance requirements.
  • The insurance agent issue (01:20:26) Explains the problem of using the wrong insurance agent when trying to get insurance for a mobile diagnostic business.
  • Using scan tools for non-drivability issues (01:21:40) Discusses the importance of using scan tools to diagnose electrical, body, and comfort access problems in vehicles.
  • Troubleshooting HVAC module issue (01:23:57) Describes a case study of a common problem with the AC compressor clutch and how to use scan data to determine if the HVAC module is the issue.
  • The AC Compressor Code (01:27:00) Explains how clearing a code can temporarily fix the AC compressor, but the code will turn off the compressor again when it sets.
  • Aftermarket Blower Motor Speed Controller (01:27:54) Warns against using aftermarket speed controllers for blower motors, as they can cause the AC to stop working.
  • Using Data PIDs for Diagnosis (01:28:45) Discusses how data PIDs can be used to diagnose issues with starter request, ignition, and immobilizer systems.
  • The importance of vehicle door configuration (01:34:16) Explains how vehicle door configuration data can indicate if someone has tampered with the doors or disabled certain features.
  • The impact of affordable scan tools (01:35:12) Discusses how affordable scan tools can lead to inexperienced individuals causing problems by disabling features like TPMS.
  • The shift in focus for scan tool companies (01:37:14) Explores how scan tool companies are prioritizing coding capabilities over graphing capabilities due to the increasing complexity of vehicle modules.
  • The cable compatibility issue (01:41:52) Discussion about the USB cable compatibility for the VCI tool and the potential risks of using other cables.
  • Possible future updates in scan tools (01:43:36) Suggestion to create a platform to list the known scan tool functions and the challenges of keeping up with updates.

 

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

 

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

 

Click to go to the Podcast on Remarkable Results Radio

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Technician Shortage Is Our Fault, And It's Time We Own It
      By Joe Marconi in Joe's Blog
         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.

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