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Passing the Torch: A Father-Son Journey of Strengths and Learning [RR 847]


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Recorded Live at the TST Big Event 2023 with Andrew and Knudsen, father and son duo of Coventry Motors in Huntington Station, Long Island. They discuss their background in the car industry, their decision to start their own business, the types of cars they work on, and their succession plan. They also discuss the challenges of running a small business, including labor rates and finding new talent. The conversation provides insights into the rewards and challenges of running a successful auto repair business and the importance of continuous learning and adapting to changes in the industry.

Andrew and Peter Knudsen, Coventry Motors, Huntington Station, NY

Show Notes

  • (00:00:39) The high cost of living and labor rates in Long Island, with diagnostic labor rates starting at $225.
  • (00:02:00) Peter started Coventry Motors after leaving his job at a Jaguar dealership.
  • (00:06:41) Andrew will eventually buy the company's shares
  • (00:07:07) Peter and Andrew discuss Andrew's interest in the car industry from a young age and how he came to work at Coventry Motors.
  • (00:09:21) Hiring and training employees, including using training videos and on-the-job learning.
  • (00:10:16) Peter discusses his management style and how he improved productivity and morale at a Jaguar shop he had managed in the past.
  • (00:14:39) Peter talks about how he is one of the few people in the business who can fix cars and deal with customers, unlike most mechanics who only fix cars.
  • (00:19:57) Getting involved in coaching and how it helped them implement changes in their business.
  • (00:21:06) The importance of regularly reviewing and adjusting the parts matrix to account for inflation and maintain profitability.
  • (00:24:43) Peter and Andrew's biggest influencers in the car industry,
  • (00:26:30) The challenge of hiring young people who are distracted by their phones and lack basic skills.
  • (00:30:06) Peter's approach to failure helped Andrew become a problem solver and independent thinker.
  • (00:31:45) Peter talks about his son Andrew taking over the business and how he is better at selling and dealing with customers.
  • (00:32:35) The challenge of finding successors in the auto repair industry and the importance of having a passion for the work.
  • (00:33:57) Andrew talks about his unique relationship with his father and the importance of not fighting change in a family business.

 

Thanks to our Partner, NAPA AUTO CARE

 

Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

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-The Aftermarket Radio Network: https://aftermarketradionetwork.com

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  • Have you checked out Joe's Latest Blog?

         1 comment
      I am going to borrow a quote from billionaire, Warren Buffet, “The best investment you can make is in yourself,” This statement, while simplistic, speaks volumes. A shop owner is much more than a boss, a shop owner is a leader. And leaders are solely responsible for the success of their team. This means that you must work hard and commit to a life of continuous learning and improvement. It also means that if the team fails, a leader must always blame himself or herself for that failure and find ways to improve.
      For your business to flourish, you must invest your time and energy in understanding what your role is in your company. It also means that you must be committed to continually improving your level of competence. This does not mean that every task is your responsibility. However, it does mean that the buck stops with you. If your business is not where it needs to be, or you are looking for increased growth, then it is your obligation to do the hard work and set goals, have the vision, perform the research, and develop the plan to achieve your overall objectives.
      When you invest in yourself to become the best leader and the best businessperson you can be, others around you will feed off your energy and your passion. This sends a strong message to everyone on your team that you have what it takes to bring the company to the next level.
      One last thing, another obligation to your company is assembling the right team of people around you. Once you have the right people, you need to invest in them too. Find what truly motivates them, not what you believe inspires them. Be a coach to your employees and always strive to bring out the best in them. Be strong with your convictions and expectations, build strong relationships with your employees, and don’t be afraid of admitting when you drop the ball.
      While Warren Buffet is best known for making billions of dollars with his investment strategies, I want to believe that this quote has its basis in something that money cannot buy.
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