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Why Elminating Waiting Appointments and Closing Saturday Changed My Business [RR 828]


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Transforming your business doesn't happen overnight, but it starts with committing to one small change. Recorded live at the 2023 Institute Summit, Anthony Bodine shares his remarkable journey of trusting his coach and how it changed his business.

Anthony Bodine, Protech Automotive Solutions, Johnston, RI.

Show Notes

  • You must understand your numbers.  Grew ARO from $287 to $800 with the help of coaching. You need somebody to hold you accountable. Trust the process and trust that what's the worst that can happen?
  • Commit to making small changes.
  • A big pivot in the business is getting a coach to change the things that hold your business back from making a profit.
  • Understanding KPI’s 
  • Big change in business- went from having waiting appointments to no waiting appointments. Closed Saturday’s
  • Have a success plan
  • Paying a premium for exceptional customer service- to feel important, to feel like your business matters. From a customer standpoint, what can they expect from our shop, and what should they expect?
  • Trust your employees; they have the brains, knowledge, ability, and moral compass to do the right thing. 
  • One of the most memorable things is when you take a situation where you've let somebody down and completely turn that around. 
  • Don’t compare yourself to other shops; compare yourself with where you were yesterday and last year.


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  • Have you checked out Joe's Latest Blog?

         4 comments
      A recent study, done by Harvard Business School, concluded that the real problem with attracting and retaining employees has more to do with the workplace environment, not pay or benefits. While the study did find that an adequate pay plan and offering an attractive benefits package did help with recruiting and retention, it’s not enough to satisfy the needs of employees, especially those of front-line workers.
      The study also stated that in 2021, many companies were convinced that giving raises, sign-on bonuses, and other perks would solve the worker shortage problem and prevent people from quitting. However, this strategy did not work. So, what does work regarding attracting quality people and keeping them employed?
      Essentially, it all comes down to the culture of your company.  Management: do all it can to consider the individual needs of your employees. Your employees want to feel that they have a voice, that their opinion counts, and that their role in your company is both respected and recognized. Yes, pay and a great benefits package will go a long way toward making your employees feel secure, but that’s only financial security. People want more than money.
      To attract and keep top talent requires creating a company that people feel proud to work for. You need to reach the hearts and minds of your employees. Become a leader that people are enthusiastic about working for. You want your employees bragging to their friends and family that your shop is a great place to work!
      Step one to attracting and retaining quality employees: Create an amazing workplace environment for your employees!  Trust me, happy employees make happy shop owners too!
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