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Are You Comfortable With Your Problems? Business Coaches Lab [RR 729]


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You’re going to love this transparent interview recorded live at vision 2022. 3 business coaches, and no agenda. Listen firsthand from these business coaches on why so many business owners are struggling and how they are able to lift them to success. We talk about marriages, ego, habits, mistakes, and bad reactive pricing.

Cecil Bullard, President of the Institute for Automotive Business Excellence. Listen to Cecil's previous episodes HERE.

Bill Haas, Owner of Haas Performance Consulting, Listen to Bill’s previous episodes HERE.

Rick White, President and Lead Coach for 180BIZ, Listen to Rick's previous episodes HERE.

Key Talking Points

  • Coaching- purpose, passion, joy. Becoming partners with their clients
  • “When you put the key in the front door on the first day, how did you feel?”
  • Marriages going flat because you spend all your time at the shop
  • Finding someone that speaks your language- earning trust takes time
  • Walking away- after 3-4 months if the client is not making changes 
  • Turning around a struggling shop- make changes until their habits
  • Most shop owners back into pricing- reactive pricing instead of creative pricing
  • Lose your ego and ask for help
  • Every staff member should have targets/goals of performance that align with the company’s goals and vision. Don’t overcomplicate your goals.
  • Fulfillment- hitting targets and having self-satisfaction, that’s how they know they’re doing their job right.
  • Most employee issues are management issues
  • Celebrate your goals together
  • Pay isn’t the most important motivator- let your employees feel appreciated (team T-shirts, business cards)
  • Mistakes need to happen, pattern failures are a choice. Making the same error twice is a mistake 
  • Efficiency- doing more with less
  • Owners are the catalysts to push and challenge employees to grow

 

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Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

 
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  • Have you checked out Joe's Latest Blog?

         4 comments
      A recent study, done by Harvard Business School, concluded that the real problem with attracting and retaining employees has more to do with the workplace environment, not pay or benefits. While the study did find that an adequate pay plan and offering an attractive benefits package did help with recruiting and retention, it’s not enough to satisfy the needs of employees, especially those of front-line workers.
      The study also stated that in 2021, many companies were convinced that giving raises, sign-on bonuses, and other perks would solve the worker shortage problem and prevent people from quitting. However, this strategy did not work. So, what does work regarding attracting quality people and keeping them employed?
      Essentially, it all comes down to the culture of your company.  Management: do all it can to consider the individual needs of your employees. Your employees want to feel that they have a voice, that their opinion counts, and that their role in your company is both respected and recognized. Yes, pay and a great benefits package will go a long way toward making your employees feel secure, but that’s only financial security. People want more than money.
      To attract and keep top talent requires creating a company that people feel proud to work for. You need to reach the hearts and minds of your employees. Become a leader that people are enthusiastic about working for. You want your employees bragging to their friends and family that your shop is a great place to work!
      Step one to attracting and retaining quality employees: Create an amazing workplace environment for your employees!  Trust me, happy employees make happy shop owners too!
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