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Marketing Mistakes

Business is a combination of talent and hard work.  The talent can only take you so far, so begin by doing your homework.  Every business benefits from advertising in some form or another.  The key to becoming a name that people can trust is to let them know who you are and what you stand for.  Here are a few marketing mistakes that, if avoided, will spare you much grief and money.

1.  Not having a marketing plan.  What is a marketing plan?  It is the way that you will go about promoting your product or service.  Just like you wouldn’t begin to get serious about your business without a definite plan, it is best not to approach the marketing of your product without a plan.  When a product is promoted well, sales increase.

2.  Putting all your eggs in one basket.  This old saying seems to work in a lot of situations and marketing is one of them.  You may find a strategy like email marketing that has been successful for you.  But, don’t base your entire marketing plan on that one strategy.  In order to grow, diversification is the answer.  By not exploring other options, your business will become stunted in no time.

3.  Ignoring the value of networking.  For business, networking is invaluable.  It is the way that entrepreneurs get together to pick each other’s brains.  During these “meetings of the minds”, partnerships are struck.  You can find someone who will complement your business with a new idea.  Joint ventures mean more profits for everyone.

4.  Working as a force of one.  All businesses need support in some form.  There are not enough hours in the day to do it all and still make money.  Outsourcing can be your best friend.  You can outsource for practically anything that you need.  Hire someone to design your web page, answer your emails, and organize your invoices.  When these tasks are taken care of, more time can be devoted to marketing the product in new and creative ways.

5.  Cutting back on your marketing budget.  When business is slow, we can panic unnecessarily.  We want to save as much money as we can until things pick up again.  Since business is down, we might decide that we don’t need to advertise as no one is buying.  That is the worst mistake we can ever make.  This is the time to use our extra minutes in the day to beef up that marketing plan to appeal to a wider net of customers.

Have you already made some of these marketing mistakes?  In this world most things are fixable.  Begin again, but this time with the knowledge of what not to do.



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  • Have you checked out Joe's Latest Blog?

         0 comments
      Auto shop owners are always looking for ways to improve production levels. They focus their attention on their technicians and require certain expectations of performance in billable labor hours. While technicians must know what is expected of them, they have a limited amount of control over production levels. When all factors are considered, the only thing a well-trained technician has control over is his or her actual efficiency.
      As a review, technician efficiency is the amount of labor time it takes a technician to complete a job compared to the labor time being billed to the customer. Productivity is the time the technician is billing labor hours compared to the time the technician is physically at the shop. The reality is that a technician can be very efficient, but not productive if the technician has a lot of downtime waiting for parts, waiting too long between jobs, or poor workflow systems.
      But let’s go deeper into what affects production in the typical auto repair shop. As a business coach, one of the biggest reasons for low shop production is not charging the correct labor time. Labor for extensive jobs is often not being billed accurately. Rust, seized bolts, and wrong published labor times are just a few reasons for lost labor dollars.
      Another common problem is not understanding how to bill for jobs that require extensive diagnostic testing, and complicated procedures to arrive at the root cause for an onboard computer problem, electrical issue, or drivability issue. These jobs usually take time to analyze, using sophisticated tools, and by the shop’s top technician. Typically, these jobs are billed at a standard menu labor charge, instead of at a higher labor rate. This results in less billed labor hours than the actual labor time spent. The amount of lost labor hours here can cripple a shop’s overall profit.
      Many shop owners do a great job at calculating their labor rate but may not understand what their true effective labor is, which is their labor sales divided by the total labor hours sold. In many cases, I have seen a shop that has a shop labor rate of over $150.00 per hour, but the actual effective labor rate is around $100. Not good.
      Lastly, technician production can suffer when the service advisors are too busy or not motivated to build relationships with customers, which results in a low sales closing ratio. And let’s not forget that to be productive, a shop needs to have the right systems, the right tools and equipment, an extensive information system, and of course, great leadership.
      The bottom line is this; many factors need to be considered when looking to increase production levels. While it does start with the technician, it doesn’t end there. Consider all the factors above when looking for ways to improve your shop’s labor production.
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