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AutoShopOwner

AutoShopOwner

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Marketing Makes Me Crazy

The big question concerning starting an auto repair business, besides what you will work on, is how you will market what you are selling.  Marketing is the way that business owners turn their products and services into the “need to know” name in the business.  Learning marketing takes a serious effort and the sheer volume of information available can be overwhelming.

All of the aspects of marketing these days that are available can have your head spinning in no time.  What do you do first?  What is the best kind of marketing for your business?  How do I go about niche marketing?

It seems that the more you read, the more questions you have.  When are the answers supposed to come?  Marketing can be intimidating when you are just starting out and it is all a bunch of foreign concepts.

What is the first thing you think of letting people know about your business?  Take an ad out in the local newspaper.  Well, you can take out ads on the Internet too.  Advertise on another person’s website.  By using an affiliate program, they will advertise on your site as well.

Do you write?  If you have a way with words, you can parlay that into another marketing area.  Good web content on your website will keep people coming back to read what you have to say.  But that content can be read and turned into a podcast or filmed and turned into a video to be marketed.

To do all of this, you need to read some more.  It seems like everyone knows the strategies but you.  In fact, they had to read and ask questions and learn just like you do.  There is no shortcut to learning marketing.  Everything that you learn builds on everything else.

One way to not go so crazy is to learn one area and learn it well.  From a brief description of each marketing strategy you can judge if it is right for you to start.  After you've gained confidence with one strategy, begin on another and another.  Taking marketing one step at a time is a great way to accomplish what you want to do with your business without losing your head.



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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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