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Marketing Makes Me Crazy

The big question concerning starting an auto repair business, besides what you will work on, is how you will market what you are selling.  Marketing is the way that business owners turn their products and services into the “need to know” name in the business.  Learning marketing takes a serious effort and the sheer volume of information available can be overwhelming.

All of the aspects of marketing these days that are available can have your head spinning in no time.  What do you do first?  What is the best kind of marketing for your business?  How do I go about niche marketing?

It seems that the more you read, the more questions you have.  When are the answers supposed to come?  Marketing can be intimidating when you are just starting out and it is all a bunch of foreign concepts.

What is the first thing you think of letting people know about your business?  Take an ad out in the local newspaper.  Well, you can take out ads on the Internet too.  Advertise on another person’s website.  By using an affiliate program, they will advertise on your site as well.

Do you write?  If you have a way with words, you can parlay that into another marketing area.  Good web content on your website will keep people coming back to read what you have to say.  But that content can be read and turned into a podcast or filmed and turned into a video to be marketed.

To do all of this, you need to read some more.  It seems like everyone knows the strategies but you.  In fact, they had to read and ask questions and learn just like you do.  There is no shortcut to learning marketing.  Everything that you learn builds on everything else.

One way to not go so crazy is to learn one area and learn it well.  From a brief description of each marketing strategy you can judge if it is right for you to start.  After you've gained confidence with one strategy, begin on another and another.  Taking marketing one step at a time is a great way to accomplish what you want to do with your business without losing your head.



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  • Have you checked out Joe's Latest Blog?

         0 comments
      Auto shop owners are always looking for ways to improve production levels. They focus their attention on their technicians and require certain expectations of performance in billable labor hours. While technicians must know what is expected of them, they have a limited amount of control over production levels. When all factors are considered, the only thing a well-trained technician has control over is his or her actual efficiency.
      As a review, technician efficiency is the amount of labor time it takes a technician to complete a job compared to the labor time being billed to the customer. Productivity is the time the technician is billing labor hours compared to the time the technician is physically at the shop. The reality is that a technician can be very efficient, but not productive if the technician has a lot of downtime waiting for parts, waiting too long between jobs, or poor workflow systems.
      But let’s go deeper into what affects production in the typical auto repair shop. As a business coach, one of the biggest reasons for low shop production is not charging the correct labor time. Labor for extensive jobs is often not being billed accurately. Rust, seized bolts, and wrong published labor times are just a few reasons for lost labor dollars.
      Another common problem is not understanding how to bill for jobs that require extensive diagnostic testing, and complicated procedures to arrive at the root cause for an onboard computer problem, electrical issue, or drivability issue. These jobs usually take time to analyze, using sophisticated tools, and by the shop’s top technician. Typically, these jobs are billed at a standard menu labor charge, instead of at a higher labor rate. This results in less billed labor hours than the actual labor time spent. The amount of lost labor hours here can cripple a shop’s overall profit.
      Many shop owners do a great job at calculating their labor rate but may not understand what their true effective labor is, which is their labor sales divided by the total labor hours sold. In many cases, I have seen a shop that has a shop labor rate of over $150.00 per hour, but the actual effective labor rate is around $100. Not good.
      Lastly, technician production can suffer when the service advisors are too busy or not motivated to build relationships with customers, which results in a low sales closing ratio. And let’s not forget that to be productive, a shop needs to have the right systems, the right tools and equipment, an extensive information system, and of course, great leadership.
      The bottom line is this; many factors need to be considered when looking to increase production levels. While it does start with the technician, it doesn’t end there. Consider all the factors above when looking for ways to improve your shop’s labor production.
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