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Brian Walker of Shop Market Pros explaining what makes them different at the TOOLS Conference 2021.


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    • By carmcapriotto
      Key Talking Points
      Growth Option: Satellite Location Wanted to grow, needed more production space, couldn’t expand. Options was buying second location or a satellite location Found office space with industrial area ½ mile away- former call center but had 20 ft ceiling and old garage doors Put his best technician to the satellite location All customers go to the original location Opportunity for more heavy line work, and alignment/tires and hiring Culture of teamwork to shuttle back and forth  Has office space now and leases other spaces- offsets mortgage  Creative thinking as a solution  Up 63% last year Connect with the show:
      Aftermarket Radio Network
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      Important Books
      Check out today's partner:

      Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
      Tom Grady founded Redhawk Auto Service in 2005 with the goal of providing the Temecula Valley with high-quality automotive service that emphasizes excellence, value, and convenience. Tom Grady has over 35 years of automotive industry experience as a former executive with Ford Motor Company and Nissan. He was also an automotive dealer in Orange County and New York. Mr. Grady has an M.B.A. degree and a B.A. in Economics. The Grady’s also own full-service hand car washes and founded Redhawk Hand Car Wash in 2003. Mr. Grady has been actively involved in the community through the Rotary Club and as the past Chairman of the Lake Elsinore Chamber of Commerce. Listen to Tom's previous episode HERE  

      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Auto Care Woman of Excellence This award is presented annually to a woman who is a Women in Auto Care member and who has provided recent outstanding contributions to the auto care industry while demonstrating role model behaviors, leadership and commitment to the advancement of women. She is considered a rising star in the industry. 2021 Winner:   Anne Coffin, Director of Information Technology, Aftermarket Auto Parts Alliance, Inc Auto Care Woman of the Year This award is presented to a woman who is a leader, mentor, and role model  who has made significant and outstanding contributions to the auto care industry. 2021 Winner:  Jilynna Greene, VP, Field HR Operations, AutoZone Female Shop Owner of the Year This award is presented annually to an outstanding female shop owner who demonstrates role model behaviors, leadership and commitment to the advancement of women. 2021 Winner:  Tara Topel, Owner, Topel's Service Center, Inc (See below for bio's)
      Key Talking Points
      Field operations- supply chain, talent acquisition  Challenge- candidates have more options than ever with increased wages/flexibility. Environment and leadership creates an atmosphere that people want to stay in  Coach/support person- it’s not an expense, its an investment for your business Community- technical/high school  CADIA- center for automotive diversity advancement, there are underrepresented communities with potential. Safe area to ask the tough questions.  Every level and every role needs to have a professional designation Girl Scouts- “Girl Event” 1,000 girl scouts with vendors and organizations Be visible and loud in your community- think about ‘career day’ at school, how many women are involved?  The target audience is men- improving the business collectively with women leaders  Impostor syndrome- overcome it and have the confidence to have a seat at the leadership table.  Mentorship- Have one and be one. 85% of most promotions and development is from mentorship. Women are often mentored the least. Mentor happens naturally every day.  “Just be cute or be a leader?” Female customers- over 50%, customers know their car better than anyone else, scheduling is key Discrimination against women on the counter is still prevalent- continue to provide customer service.  There is still a lot more work to be done by women in the industry Connect with the show:
      Aftermarket Radio Network
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Check out today's partner:
      Gold Certification recognizes top-tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders. Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com
      Anne Coffin, Director of Information Technology, Aftermarket Auto Parts Alliance, Inc. Anne is a 40 year Information Technology professional, with 35 years spent in the automotive industry.  She currently works for the Aftermarket Auto Parts Alliance since 2015, as director of information technology.  Her role at the Alliance has allowed her to work with the distribution center for the Alliance shareholders on software and technical needs, work with jobbers, stores and installers utilizing Alliance’s MyPlace for Parts tool, and work with Alliance headquarters to help provide best in class IT services for the shareholders.  She has been particularly focused on increasing business knowledge in the technology world. Anne has been actively involved with the Women in Auto Care since 2006, focusing on women in the industry, especially in the areas of scholarship and mentoring.  She was an inaugural member of the class of Women at the Wheel, sponsored by Aftermarket News in 2020.  She earned her Automotive Aftermarket Professional in 2020. She was formerly the CIO, Technology and Marketing for Beck/Arnley Worldparts, Inc. and VP of Technology for the Beck/Arnley division of  Uni-Select, Inc., as well as owning her own consulting business, with many large automotive and non-automotive clients.   Jilynna Greene, VP, Field HR Operations, AutoZone. Greene has more than 20 years of experience in the human resources field. At AutoZone, she serves as the Vice President of Field HR Operations where she leads strategy and leadership development for  Store Operations, Supply Chain, and Talent Acquisition. She has an extensive background in Human Resources including VP of Human Resources and Community Relations with Caesars Entertainment Corporation, Head of HR for Outback and other HR Leadership positions with companies like Aramark, and YUM! Brands (KFC, Taco Bell and Pizza Hut). She has a Master of Science in Human Resources Management from Troy University and a Bachelor of Arts in Telecommunications Management from Ball State University. Greene is an award-winning leader, Human Resources Expert, and an Amazon Best Selling Author. She has received The Most Powerful and Influential Women of Louisiana Award, Workforce Magazine’s Game Changer Award, and most recently The Women of The Year in Auto Care Award. Jil is also a community servant leader who serves as Executive Sponsor for AZ WIN (AutoZone’s Women’s Network), 2nd Vice President of the Girl Scouts  (Heart of the South), Director of Programming for SHRM Memphis, Program Director for Jack and Jill Memphis, and a member of Links Inc. and Delta Sigma Theta Sorority Incorporated.   Tara Topel, Owner, Topel's Service Center, Inc.    
      Click to go to the Podcast on Remarkable Results Radio
    • By Marksas
      We have been a long time user of RO Writer (10+ years) but feel it is somewhat behind the times when it come to features. We are also using AutoVitals on top of it which we absolutely love. We have been using it for a little over 2 years. Along with that we are using The Back Office for our Quickbooks interrogation. We also use an outside payroll processor to handle all benefits, payroll and retirement. I used to handle all this through Quickbooks and chose to outsource a couple of years ago to reduce some of the administrative burdens of dealing with healthcare, 401K etc..
       
      Based upon my managers and AutoVitals conversations, ROWriter is becoming difficult to work with regarding the latest updates.
      I am really looking for a fully integrated product, preferably web-based solution. We are currently evaluating a demo version of MaxxTraxx. I really want something I can look at remotely without having to dial into the onsite server. I am a hands off owner and don't get involved in day to day operations but I look at numbers and stats daily. It also needs to support multiple locations.
       
      Any input or recommendations would be appreciated. We are not taking this lightly as we know its a lot of work to convert as we just went through this last year in our bodyshop.
       
       
    • By Giuseppe
      Good Afternoon. The shop is considering changing management software we are currently using Mitchell and Autovitals for dvi. We are looking for a all in one package that will help with efficiency and productivity in the shop and office. The bouncing back and forth between Mitchell and AutoVitals is becoming a nuisance. Wanted to see what other shops are using and how they like the cloud based system that most companies are going to now. 
      thanks in advance 
    • By ScottyP
      Long story but I need to know what this green wire is for or what circuit it's in. It's the harness in the left rear of the car that goes from underneath up into the left quarter panel. 
      Thanks and Happy New Year, hope your shop is doing great!
       





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