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Employee Amenities with JJ Greenfield and Kelly Michel [CC 091]

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JJ Greenfield from JJ Auto Care, Jacksonville, FL. Link to his previous episodes HERE

Kelly Michel from Kelly's Auto Repair, Dunnellon, FL

Key Talking Points

  • Providing a comfortable break room- a clean area for eating breakfast or lunches. Tables, and chairs. Stocked fridge, microwave etc. 
  • Providing lunches once a week or once a month- eating together is actually a hidden team-building exercise without the actual meeting event. Social atmosphere and friend basis instead of coworkers in the shop. 
  • The world will wait while everyone eats lunch- consider closing shop for an hour to provide a break for your employees
  • Technician bathroom- air-conditioned with shower. Give your techs the opportunity to cool off or get ready for an appointment after work. 
  • Embroidered towels for each technician- JJ launders them weekly himself
  • JJ has cocktail hour Friday evenings 
  • Kelly added a bathroom and shower when he was renovating an office for his wife- he also redid the breakroom with drywall, table, chairs, pizza plate, TV, fridge etc
  • Celebrate employee wins- Kelly got a cake for when his tech received ASE master technician certification 
  • Kelly lowered the temperature of the building by having a protective coating applied to reflect the sun 
  • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
  • Find every podcast episode HERE.
  • Every episode is segmented by Series HERE.
  • Key Word Search HERE.

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Click to go to the Podcast on Remarkable Results Radio

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      Want to End Your Technician Shortage? Focus on Retention!
      By Joe Marconi in Joe's Blog
         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”

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