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NASTF Update with Donny Seyfer [RR 637]


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Donny Seyfer. AMAM, the executive officer of NASTF (National Automotive Service Task Force)

Donny spent years as co-owner of Seyfer Automotive, in Wheat Ridge, CO as a 3rd generation owner, and has over 30 years of automotive experience as a technician, manager and service consultant. His Dad started in 1961 and his grandfather was building race cars before that. Donny is past chairman of ASA and serves on many industry boards and committees. Listen to Donny’s previous episodes HERE.

The National Automotive Service Task Force, NASTF, is a cooperative effort among the automotive service industry, the equipment and tool industry and automotive manufacturers.

Click HERE to Join NASTF. 

Key talking points

  • NASTFChanging operational strategy
  • Tight, secure, proven- creating methodology    
  • Giving technicians access 
  • Get cars repaired- the owner of the vehicle is a mutual customer between manufacturers and aftermarket 
  • SDRM- secure data release modelAvailable to the aftermarket- access to immobilizer, pin codes, radio codes and keycodes when needed for repair  
  • The requirement for VSP (vehicle security profession):Commercial general liability 
  • Technicians have to be covered by insurance and have a business involved
  • Holding technicians accountable for their skillset   Proof of employment, federal employer ID for business and driver’s license- all publically available information
  • Assisted Immobilizer Reprogramming- soft launch access vehicle over the internetAround 250,000 shops and 750 mobile diagnosticians in US
  • Collectively 25% have capabilities and equipped to do so
  • Stopgap as more technicians become IT capable 
  • Capabilities for mobile diagnosticians to legally and securely connect to vehicles remotely without having to be there
  • Right to repair- everyone has access but how efficient is it?Certain skills and cost of entry to do some limited operations have outrun industry
  • How do you rationalize spending $8,500 on a scan tool you’ll only use once a year?
  • NASTF went live with the program with 2 remote companies who have their licensing in place and one mobile company that was willing to work through the details with us. 
  • Licensing of the software- NASTF has already had 4 meetings with automakers, mobile techs and remote companies to gain an understanding of the needs and requirements
  • Thanks to Donny Seyfer for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
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Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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