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Unbreakable Bond Between Brothers with Fernando and Jonathan Osorio [RR 632]


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Fernando Osorio- Attended automotive tech school in high school and attended Nashville Auto Diesel College followed by a scholarship program with BMW of North America. Started career at Braman BMW in West Palm Beach, FL. After several years as a service technician, Fernando was promoted to shop foreman, a position where he managed a team of 10 technicians and had the responsibility to communicate directly with regional engineers. After he parted ways with Braman BMW, he started Milestone Motors with his brother Jonathan.

Key talking points:

  • Journey to the World Cup and Fernando wanted to take 35 days off to attend the world cup and got denied, so quit his job as a BMW master technician
  • Jonathan was working with Dad at the time as a freelancer
  • After the world cup they decided to go into business together in late 2019- service BMW and mini coopersThe purpose of starting a business was to have financial freedom
  • Friend and mentor, Martin, from BMW dealership that had left and started own shop, had been an asset to both brothers in beginning- never saw them as competition, always willing to offer adviceInvited Fernando and Jonathan to SMART Group meeting- “revolutionary fountain of information”
  • First SMART Group meeting everyone shares their numbers- both brothers sat in awe
  • Fernando and Jonathan have a huge advantage- building the business right from the ground up with the help of the SMART group 
  • Kidney failure Jonathan became suddenly very sick and after testing was told both kidneys were failing at 29 years old during the beginning of the pandemic
  • Had surgery for dialysis- had to do 9 hours of dialysis every day for 5 weeks   
  • Fernando was matched to donate his kidney. Shop closed down in April 2020- began quarantining and received kidney transplant in May 14th
  • After 6 months of recovery, the shop reopened
  • Future goals and advice. Compete with European dealerships in the area and want 10 bay building 
  • Continue with education and join networking groups
  • Continue to delegate, scale, have systems in place, and earn financial freedom

 

  • Thanks to Fernando and Jonathan Osorio for their contribution to the aftermarket’s premier podcast.
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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

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  • Have you checked out Joe's Latest Blog?

         13 comments
      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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