[Podcast] RR 369: Patrick McHugh. Using a Scoreboard to Manage Shop Performance.
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Have you checked out Joe's Latest Blog?
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By Joe Marconi in Joe's BlogMost shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.
Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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By carmcapriotto
Being a Black Technician The Inspiration to Become a Mechanic Changing Gears Marketing the Industry A Life Changing Vision 2022 Scholarship – Eric Dallas [RR 733]
The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: [email protected]
Diagnosing the Aftermarket A - Z YouTube Channel HERE
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
Let's talk about voice assistants for employee efficiency. Technicians need quick and reliable access to accurate data for servicing vehicles. What if they could stay in their bay and ask 'Hey Ortho' to check fluid types and receive a response within seconds? Join Eric Turkington, Vice President of Growth, and Kim Conti, Vice President of Product, as they discuss Ortho, the next high tech tool for the automotive industry. Eric Turkington, VP of Growth, Ortho Kim Conti, VP of Product, Ortho Show Notes
heyortho.com Voice assistant for technicians The efficiency of data access in the technology industry Accessing OEM database The awake word ‘Hey Ortho’ Focused on loading the right vehicle for the technician, and in some cases even integrated with shop management systems The vast majority of people who actually do use voice tech in their personal lives are actually doing it to generate efficiency Connected to the cloud, to get real-time information Ortho has 150 specific questions to ask- specifications around breakers, repair fluid types, and fluid. Future context- service advisor using Ortho for recommended maintenance Soft keyboard built-in
Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
How do you truly empower your people? What does it take to be a strong leader of your business? How do you motivate and inspire your employees while avoiding burnout? We have an All-Star panel of industry peers willing to share their own experiences and learning curve as business owners.
Brian Sump, Avalon Motor Sports, and Urban Auto Care, CO. Brian's previous episodes HERE
Darrin Barney, VP of Operations, Elite Worldwide. President of Barney Brother’s Off-Road and Repair, Grand Junction, CO. Darrin’s previous episodes HERE
Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Andy’s previous episodes HERE.
Jerry Kezhaya, The Auto Shop, Plano, TX. Jerry's previous episodes HERE.
AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE
Show Notes:
They need to feel loved because it's the right thing to do (part of our Noblesse Oblige) - but some won't reciprocate what you pour into them.... why? They need to have autonomy, but with that autonomy must come extreme clarity on what, why, and how They need to be held accountable - mediocrity doesn't help anyone - but you must establish the criteria as to why they are not accomplishing what you require of them; do they know how, can they and do they want to? Trustworthiness - high integrity, truthfulness, transparency, good stewardshipLoyalty - showing up early, staying late, attending company functions, asserting themselves to honor the company and its people, being a brand ambassador, saying, "tell me what needs to be done, and I'll do it" People WANT strong leadership - top-performing companies have strong leaders. Strong leaders help to create more leaders, not followers. One of the dichotomies of leadership Implementing EOS- empower your employees to solve issues on their own People come to work for people, not companies. The 5 Love Languages
Connect with the Podcast
Aftermarket Radio Network
Subscribe on YouTube
Visit us on the Web
Follow on Facebook
Become an Insider
Buy me a coffee
Important Books
Check out today's partners:
Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com
Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
Guest hosts and shop tour with Bob and May Patterson, Bob's Automotive, Panama City Beach, FL. With encouragement from his wife May, Bob opened his own shop 8 years ago. Hiring technicians has been a challenge; find out why they patiently wait for the right fit for their shop culture. Watch Episode HERE Bob and May Patterson, Bob's Automotive, Panama City Beach, FL.
Show Notes:
Opened 8 years ago (3rd location since original) Bob was a shop foreman, his wife May saw his potential and wanted him to open his own shop Been without a technician for over 6 months- just hired new technician. Hiring has been the challenge for the business- it’s all about the fit in the shop culture DVI- educating customers on preventative maintenance
Connect with the Podcast:
Aftermarket Radio Network
Subscribe on YouTube
Visit us on the Web
Follow on Facebook
Become an Insider
Buy me a coffee
Important Books
Check out today's partner:
Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
Click to go to the Podcast on Remarkable Results Radio
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