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[Podcast] RR 385: AAPEX 2018 – Driving the Aftermarket to be Ahead of the Curve


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Chris Gardner, MAAP, is Vice President of the Automotive Aftermarket Suppliers Association He manages all technology areas for AASA members, including the AASA Technology Council and the AASA Technology Conference. The AASA Technology Conference is the leading technology event in the North American Automotive Aftermarket industry. He represents members on the Aftermarket Telematics Task Force, AASA Telematics Working Group, NASTF’s Equipment & Tool Committee, and the AASA Vehicle Data Work Group. Gardner also provides executive oversight for all major events including AAPEX. He also manages the association’s Intellectual Property Council and manages internal staff operations.

Chris has more than 30 years of experience in the automotive industry, has received two automotive component patents, and has written dozens of articles and white papers on various automotive materials and processes. Visit Chris’ previous episodes HERE.

Mark Bogdansky is the Senior Director of Meetings and Events for the Auto Care Association. He is responsible for strategic planning and tradeshow management for the Auto Care Association, including the AAPEX and HDAW shows. Prior to joining the Auto Care Association, he was VP of exhibit operations at the National Retail Federation. While at NRF, he oversaw several nationally recognized and awarded trade shows, that were consistently among the country’s biggest and fastest-growing. He is an active member of multiple industry advisory boards and committees and has spoken at several industry events.Auto-Care-Associaiton-Logo.jpg

The Auto Care Association is the voice of the $392 billion-plus auto care industry. They provide advocacy, educational, networking, technology, market intelligence, and communications resources to serve the collective interests of our members.

Key Talking Points

  • AAPEX is co-owned by The Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA). Auto Care CEO is Bill Hanvey and Automotive Aftermarket Suppliers Association CEO is Bill Long.
  • Auto Care and AASA are valued partners working together to meet the needs of the industry and stay ahead of the curve.
  • SEMA and AAPEX work well together. AAPEX is aftermarket week.
  • The Keynote session has become more valuable. It is a big event feel and is so important to kick off AAPEX. This year’s Keynote speakers were Karl Rove and John King.
    • Get involved was the resounding message.
      • Your senator/congressman wants to learn about aftermarket  
      • Write, call, email, invite, attend a local fundraiser
  • AAPEX has grown important programs for the service professionals. There are more and more service professionals appreciating the training that AAPEX is focusing on.
  • The culture  of both associations working together to make AAPEX successful
    • More keynote sessions- kicks off AAPEX, big event feel, just under 1,000 attendees
    • Finding the next big thing each year- mobility garage as an example this year
    • Both associations have show committees that share feedback  
    • Collect information/data from board members, visit other trade shows
    • Survey attendees/exhibits
  • Trends
    • Technology developing at a rapid rate- used to market product, digitization of processes/data/ordering, digitization of parts of products (sensors/software in parts)
    • More technology showing up in the AAPEX booths. A lot of ADAS showing up at AAPEX.
    • Data access/SVI (Secure Vehicle Interface)
  • Service professional key part in industry
    • The power of the end user communicating to suppliers and manufacturers.

 

Resources:

  • Thanks to Chris Gardner, and Mark Bogdansky for their contribution to the aftermarket’s premier podcast.
  • Link to Automotive Aftermarket Supplier Association (AASA) HERE.
  • Link to The Auto Care Association HERE.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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This episode is brought to you by Federal-MogulEpisode-Logo-Sponsored-By-v1-300x93.pngMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

Click to go to the Podcast on Remarkable Results Radio

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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