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Mike Michalowicz is the entrepreneur behind three multimillion-dollar companies and is the author of Profit First, The Pumpkin Plan and what BusinessWeek deemed the entrepreneur’s cult classic, The Toilet Paper Entrepreneur. Mike is a former small business columnist for The Wall Street Journal and the former business makeover specialist on MSNBC. Today Mike travels the world as an entrepreneurial advocate speaking to groups just like aftermarket professionals. He is globally recognized as the guy who “challenges outdated business beliefs” and teaches us what to do about it. ir?t=remarkableres-20&language=en_US&l=l

Carm Note: I loved this book and believe it should be required reading for all aftermarket professionals if you own a shop or not. The principles in this book will help set you free from the ‘I’ve run out of cash and I can’t pay myself’ syndrome. Mike’s father-in-law is a shop owner so he does understand the challenges of our profession. I’ve heard from your industry peers who have implemented ‘Profit First’ and they are well on their way of making the kind of profits indicative of the investment they make in their business. Make Profit First a way of doing business. You deserve to be incredibly successful but you must implement this system or something similar to control your spending. You’ll soon find where your weak area is, yet still profit from your hard work.

 

Key Talking Points:

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  • Actions of owners trigger profitability or lack thereof
  • Cash flow management system
    • The money will flow into the shop
    • Then allocated to the profitability of the company
    • Pay owner/operator, taxes, parts, operations of a business
    • Now can see what money is available for what purpose before spend it
  • Revenue
    • Profitability trap- if profitability down then will revert to sell more, if you want to be profitable then you need to reallocate money to profit.
    • Every transaction has a piece allocated to profit. Money taken out stored away, business runs off of the remainder.
  • 5 core fundamental accounts
    • Income- the inflow of cash
    • Profit- reward shareholders (owning stock in your own company)
    • Owner compensation- owner salary
    • Taxes- business pays for taxes
    • The account that manages operations of the business
  • “Profitability isn’t an event, it’s a habit.” – not bottom line not year end
    • Sales-profit= expenses  (new formula)
  • Support networkFind support with another shop, accountability partner
    • Profit First Professionals- trainer
  • Efficiency- the secret sauce
    • Always Improve
  • Piggy bank
    • Had nonprofitable computer technology businesses. Sold first company and made money
    • Started a second company- sold to Fortune 500
    • Started third company- went into debt in 2008. Had to tell the family they were going to lose house and possessions. Told 9-year-old daughter he wouldn’t be able to pay for horseback riding lessons. Daughter ran to the bedroom and brought the piggy bank back to Mike to help support the family.
    • Awakening and turning point- learned how to create a successful business and make profit a habit   
  • Healthy business
    • Can run with the complete absence of owner- 4 full weeks physical and digital disconnect

Resources:

  • Thanks to Mike Michalowicz for their contribution to the aftermarket’s premier podcast.
  • Mike Michalowicz web site HERE.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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