[Podcast] Adapt or Die – A Look Ahead [THA 174]
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Have you checked out Joe's Latest Blog?
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By Joe Marconi in Joe's BlogI recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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By champtires
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By carmcapriotto
A Journey of Collaboration, Family, and Philanthropy Recorded Live at ASTE 2023, Kristin and Paul Danner discuss the next chapter of Scanner Danner: the birth of their nonprofit organization. Their mission? To help fulfill the needs of others by supporting the automotive community and beyond. As they embark on this new chapter as soon to be empty nesters, they're choosing a path of service and giving back. They also discuss the challenges within their marriage during the rise of 'Scanner Danner' and Paul's perspective on elevating shop owners as an industry movement. Paul Danner, ScannerDanner. Listen to Paul’s previous episodes HERE. Show Notes
A trip to the machine shop (00:00:28) Discussion about driving to Colorado to drop off the power wagon engine for an overhaul and filming the process. Starting a nonprofit organization (00:04:49) Paul and Kristin discussing their plans to start a nonprofit organization focused on giving and accepting donations. The path of worldly success and business (00:08:29) Discussion about the two paths Paul sees in front of him: one focused on worldly success and business, and the other focused on doing good with their nonprofit alongside his wife. Changing roles and bringing in other creators (00:09:23) Conversation about the changing roles within their marriage and the opportunity to bring in other creators and elevate their content through their nonprofit. Supporting the automotive community and beyond (00:11:44) Discussion about their nonprofit's mission to support the automotive community and beyond, and their belief that they've been given resources to be given away to those in need. Investing in the Future (00:18:13) Exploration of the idea of offering scholarships to technicians based on their commitment and dedication to their craft. The evolution of Scanner Danner's YouTube channel (00:27:10) The story of how Paul's YouTube channel started as a way to improve Paul's teaching and grew into something bigger, with people from all over the world accessing their content. The socks story (00:30:14) Want to know more about Paul's socks? Don't miss this segment! Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
Carm Capriotto introduces a special edition of Remarkable Results Radio featuring the Joe's Garage training bay at AAPEX that provides training and career opportunities this fall. Our panel discusses the unique opportunity at Joe's Garage, where they will bring together people from distribution, trainers, shop owners, and lead technicians to work on vehicles in real time. They also discuss the importance of quality parts, attracting the youth to the industry, professionalism, continuous learning, and the impact of attending AAPEX. They are passionate about the future of the automotive industry and encourage young talent to join.
Jason Rainey, Vice President, NAPA Auto Care. Jason’s previous episodes HERE
Dwayne Myers, Dynamic Automotive, 6 locations, Maryland. Dwayne’s previous episodes HERE. Frank Scandura, Frank’s European Service, Las Vegas, NV. Frank’s previous episodes HERE. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Andy’s previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE. Show Notes
The Training Bay at AAPEX (00:00:01) Discussion about Joe's Garage, a teaching and repairing opportunity at AAPEX, and the upcoming service awards. Bringing Industry Professionals Together (00:02:11) Explaining the unique opportunity at Joe's Garage to bring together people from distribution, teachers, shop owners, and lead technicians to work on vehicles. Benefits and Opportunities (00:04:15) Discussion about the benefits of attending AAPEX, including exposure for products, software demonstrations, and the opportunity to help veterans and educate the next generation. The push for skilled trades (00:08:48) Discussion about the opportunity and importance of skilled trades in the industry, and the potential career path for students. The bridge between generations (00:09:49) Exploring the role of experienced technicians and shop owners in mentoring and fostering the younger generation in the industry. Challenges of organizing the event (00:11:46) Discussion about the challenges faced in bringing together various industry stakeholders and working towards a common vision for the event. The importance of quality parts (00:16:47) Encouraging suppliers to make better parts to avoid returns and ensure customer satisfaction. The role of NAPA in the industry (00:17:20) Acknowledging NAPA's support and their understanding of the importance of selling good parts for good money. Promoting career opportunities in the automotive industry (00:18:40) Highlighting the various career paths available in the industry and the need to attract and retain young talent. The importance of introducing young talent to the automotive industry (00:24:56) Discussion on the value of encouraging young individuals, particularly sons, to pursue a career in the automotive industry. The professionalism and growth of the industry (00:26:36) Emphasis on the need for professionalism and growth within the automotive industry, and the role of events like Joe's Garage in promoting these values. The transformative impact of attending AAPEX (00:29:36) Personal testimonies on the transformative impact of attending AAPEX, including gaining knowledge, improving oneself, and discovering opportunities within the industry.
Thanks to our Partners, AAPEX and NAPA TRACS.
Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR
NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Connect with the Podcast:
-Join our Insider List: https://remarkableresults.biz/insider
-All books mentioned on our podcasts: https://remarkableresults.biz/books
-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
-Buy Me a Coffee: https://www.buymeacoffee.com/carm
-The Aftermarket Radio Network: https://aftermarketradionetwork.com
-Special episode collections: https://remarkableresults.biz/collections
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
Luke Murray discusses the upcoming training conference organized by the Automotive Service Councils of California (ASCCA) including the growth of the conference over the years, the fundraising event for the Automotive Service Council Education Foundation (ASCEF), and the importance of training in the automotive industry. Luke shares details about the conference program and how feedback from shop owners helps determine the topics and content. He also discusses the value of repetitive training and the benefits of attending conferences regularly. Luke highlights the goals of the conference and the opportunity for new members to join ASCCA at a discounted rate.
Luke Murray, Manager of Customer Training, WTI.
Show Notes
ASCCA (Automotive Service Counsils of California) Training Conference, Costa Mesa, CA, September 8-20, 2023. The Growth of the Training Conference (00:02:15) Discussion about the expansion of the ASCCA's training conference from a one-day event to a three-day event. Fundraising Event for ASCEF (00:02:29) Details about the fundraising event for the Automotive Service Council Education Foundation (ASCEF) and how it supports youth scholarships in the automotive industry. Importance of Training in the Automotive Industry (00:06:17) Highlighting the significance of training in the automotive industry and the benefits of attending training events for both management and technical skills. The Importance of Member Feedback (00:08:18) Discussion on the need for member input to determine training topics and content for the conference. The Value of Repetitive Training (00:11:30) Importance of repeating training classes to stay updated and learn new information, with examples of how classes evolve over time. The conference goals and member benefits (00:17:18) Luke discusses the goals of the conference and how it aims to benefit the member base by providing training that can be applied immediately in their jobs and businesses. Introduction of the current ASCCA president (00:17:57) Luke introduces Lee Chesnin as the current president of ASCCA. Opportunity to join ASCCA and get involved (00:19:57) Luke mentions the opportunity for shops in California to join ASCCA at a temporary or introductory membership rate, allowing them to experience the benefits and attend the conference. He also encourages current members to get involved by joining committees and witnessing the behind-the-scenes workings of the association. Thanks to our Partners, AAPEX and NAPA TRACS.
Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR
NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Connect with the Podcast:
-Join our Insider List: https://remarkableresults.biz/insider
-All books mentioned on our podcasts: https://remarkableresults.biz/books
-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
-Buy Me a Coffee: https://www.buymeacoffee.com/carm
-The Aftermarket Radio Network: https://aftermarketradionetwork.com
-Special episode collections: https://remarkableresults.biz/collections
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
Are you looking for inspiration on how to have fun in your business while building a unique brand? In this episode, co-owners Tim Suggs and Rachel Grewell share their approach to core values and how they recently held a leadership retreat to refine those values. They also discuss the role of cats in their branding and marketing efforts, employee management and training, and community involvement. Tim says, "Being true to yourself and your team is the key to success." So, let's all take a page out of their book and strive to be different and true to ourselves in our businesses and lives. Rachel Grewell and Tim Suggs, Co-Owners, Turbo Tim's Garage, Minneapolis and Saint Paul, MN.
Show Notes
(00:00:36) Having Fun Every Day: Turbo Tim's garage approaches each day with a focus on having fun and finding ways to make work more interesting. (00:02:03) The Role of Cats in Branding: Cats are a part of Turbo Tim's branding and marketing efforts. (00:07:14) Leadership Retreat: Tim and Rachel discuss their recent leadership retreat, including the location, agenda, and topics covered, such as core values, mission, vision, and marketing strategy. (00:10:13) Expansion Plans: Tim and Rachel discuss their plans to expand their business, including their goal of having five stores by 2023 and their recent purchase of a third turnkey store. (00:15:12) Delegating Tasks to Specialized Team Members: Tim and Rachel talk about how they have been able to delegate tasks to specialized team members, allowing them to focus on their strengths and improve the overall quality of their business. (00:17:38) Importance of Training and Coaching: Tim and Rachel discuss the importance of training and coaching for their employees and themselves, and how it has helped their business grow. (00:20:01) Accountability Partners: The importance of having an accountability partner and how coaching can provide that for business owners. (00:21:06) Mutually Agreed Upon Guidelines: Tim discusses the benefits of mutually agreed upon guidelines and how it shifts the perspective of accountability in the workplace. (00:22:30) Lift Garage: Turbo Tim's Garage's involvement with Lift Garage, a non-profit repair facility for low-income individuals, and how they are providing guidance and space for the organization. (00:28:25) Working with Challenging Life Experiences: Tim and Rachel discuss the challenges of working with people who are dealing with difficult life experiences and how they support a local organization that provides social workers to help those in need. (00:31:06) Community Events and Art: Tim and Rachel discuss their involvement in the local art community, hosting events at their shop and displaying local artists' work. (00:34:16) Displaying Local Art: Tim and Rachel discuss the possibility of having a rotating gallery of local artists' work. (00:34:48) Being different and relatable (00:36:06) Takeaway: Be yourself! Thanks to our Partners, AAPEX and NAPA TRACS.
Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM
NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com
Connect with the Podcast:
-Join our Insider List: https://remarkableresults.biz/insider
-All books mentioned on our podcasts: https://remarkableresults.biz/books
-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
-Buy Me a Coffee: https://www.buymeacoffee.com/carm
-The Aftermarket Radio Network: https://aftermarketradionetwork.com
-Special episode collections: https://remarkableresults.biz/collections
Click to go to the Podcast on Remarkable Results Radio
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