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Epicor Acquires MechanicNet


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Epicor MechanichnetEpicor Software Corp. announced it has acquired MechanicNet Group (MechanicNet), a Pleasanton, California-based provider of customer relationship management (CRM) and retention solutions for automotive service businesses and their clients.

The transaction closed on June 3. Financial terms of the agreement were not disclosed.

MechanicNet is a developer of web-based CRM tools and related solutions designed to help vehicle service businesses increase sales and enhance customer satisfaction and loyalty. The company offers an array of solutions – service reminders, estimate follow-ups, online appointment setting, customer-facing service portals, shop-branded websites and comprehensive customer marketing campaigns – that have supported the growth of thousands of repair businesses throughout the United States and Canada.

MechanicNet’s solutions are compatible with virtually every popular service management software platform, enabling users to integrate marketing and CRM activities into their daily business operations, Epicor noted.

“Service providers represent the auto care industry’s ultimate connection with millions of consumers and businesses that rely on our products and services – and it is absolutely vital that we help these businesses continue to grow,” said Scott Thompson, senior vice president, automotive and business services, Epicor. “MechanicNet is already playing an impressive role in supporting the growth of thousands of businesses across the U.S. and Canada. We are confident that with our ability to innovate and invest, we can make MechanicNet solutions even more valuable and compelling for service providers and their customers.”

The acquisition will expand the Epicor portfolio of solutions for the vehicle service market. Today, Epicor solutions are used each day in more than 100,000 automotive business locations across the United States, Canada and Mexico. The company’s PartExpert database of replacement parts, tires, labor and other information is embedded in many of the industry’s most popular shop management platforms.

Epicor also offers a web-based estimating solution, Integrated Service Estimator, that helps vehicle service locations more quickly estimate and source parts and related supplies for most maintenance services and mechanical repairs. In addition, the Epicor Parts Network connects thousands of parts sellers with more than 180,000 registered service location buyers.

“Together, Epicor and MechanicNet will provide a more complete end-to-end automotive aftermarket offering that helps customers manage their back office, shop operations and customer engagement,” Thompson said. “These automotive service business solutions help accelerate sales growth, improve productivity and deliver superior customer loyalty experiences.”

Source: https://www.shopownermag.com/epicor-acquires-auto-care-crm-systems-provider-mechanicnet/

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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