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Progressive Snapshot

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I have a chevy sierra diesel in my shop that has had a history of map sensor and turbo codes. Have pulled this Progressive Insurance Snapshot thing out of the OBD2 port both times, gone through the diagnostics and found nothing wrong. Everything within specs. The one thing I noticed is the freeze frame data of all the codes is mostly stripped. Almost everything shows N/A for the data. Anyone have similar experiences and is it possible that the Snapshot device is causing the codes or stripping the freeze frame data? Customer is going to operate the vehicle without the Snapshot device for awhile and return if the check engine light comes on again.

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