Genuine Car Care

More Information, TIA Web Site, lots of info and video:

 

http://www.tireindustry.org/training.asp

Hey Joe that's another way.......... lol

nevermind

Is it possible just to use it for credit for the customers. We have very few customers write checks and haven't had a bad check for 10 years. Is the charge around 5%. Thanks for the info.

Unfortunately it must be hard checks,they write all the checks for the same day and then you and they determine when to deposit the others over the next 60 days. you must deposit the first check within 3 days.

And the cost is relative to a credit card charge.

and again I do a lot of them it works well , I probably have 15 in the folder right now

We use Crosscheck ,

http://www.cross-check.com/

and they will approve 4 checks over 60 days passed solely on check writing history of the customer.

We do a lot of them in these economic times and it works extremely well.

It allows the customer a chance to float it over 60 days without a new card and without interest.

It doesn't cost us anymore than a normal credit card transaction fee.

If they default you still get paid.even if they stop payment as long as you ran the check through their system.

works well and I get a lot of large jobs that we would miss out on otherwise.

Don

So the tire repair was done a whole year before and the repair place is still held liable? There must me a LOT more to that story. Was the tire properly maintained? Did it have the correct amount of air? Was it properly rotated?

 

Can anyone tell me where I am supposed to find the industry standard tire repair guidelines? I have never even heard of them and I have been in this business 15 years?

Send Me a fax number and I will Fax you the TIA official manual ( lots of pages )

Gonzo,

We have a saying at my shop....... Hesaid looks at a lot of cars but he never seems to fix any.

You can believe what you want and do what you want, that's all your customers are willing to pay for. But your definition of a complete brake job and my definition of a complete properly performed brake job are clearly different. There is no way on God's green earth that you are thoroughly cleaning all associated parts (wheel hub, brake rotor and pad abutments), lubricating parts where appropriate, and machining the rotors and installing the brake pads in less than one hour, not one guy.

 

I too work both wheels at a time. I too do not drink coffee, I drink soda but I do not stop what I'm doing to grab a drink. And I do not smoke. In short I am focused on my task until it is done. With an on-car brake lathe you don't have to measure the lateral runout as critically as I do and can resurface rotors faster that is true. But you will not be doing a complete brake job in less than one hour, not completely and properly, it is impossible and anyone who claims they can is a liar. I defy you do demonstrate that capability. But to do a pad slap and iron cut and grease job on a set of pads, sure you can goober it out in less than an hour. And if you are paying your techs 1 hour for a hang and turn that's all you're going to get, a pad slap and iron cut. You will not get a proper, thorough, conscientious brake job.

 

As for the lower mark-up for higher volume, you have a point, if you have the volume available. But a lower price won't necessarily get you a higher volume of customers willing to pay for other legitimate repairs at regular price, like Joe alluded to. You will likely get a higher volume of lower priced customers. And there will be a higher volume of low quality brake jobs out there with premium brake pads. And since when did a critical safety system like brakes become a loss leader?

Well I think I'm going to check out of this discussion at the LIAR part. I will leave you with this, I will continue to do 100-115k per month on my 95 percent repeat customer base and you can carry on with your 2 hour brake jobs and continue to believe that it CAN NOT be done in less than an hour in the end it does not affect me at all.

Why do you undervalue your services lke this? I was just readng another forun about the undervaluing of our services and not getting paid what we're worth and then I read this where you say you're charging barely over list price. Adaptve one pads typcally run $50-70 as set. Labor guides list the average pad replacement at 1 hour and machining rotors at .2-.4 each. So for a complete, properly performed brake job where you clean everything thoroughly, and lubricate whaere appropriate how long does it take you? For your price point either you don't have sufficient parts margin, aren't charging for the work performed or maybe just aren't doing the complete job. OR maybe you aren't flaggin your techs enough time.

 

A friend of mine says he can do a pad slap and turn two rotors in about 45 minutes. Well there is no way on God's green earth that he is doing a complete job in that time. We should do the best job we can possibly do, especially with the most important system on the car. We should charge approprately and get paid for a job well done. I'd really like to hear how you make that price point with Adaptive One pads. I checked my cost on the ADO pads for 9 different cars, four of which I owned or currently own, front and rear pads. The lowest cost was $45 and the highest was $79.00 with an average of $58-62. So I still ask, how are you maintaining proper margins and meeting your price point? If I could do the same, I'd be busy with brake jobs all day, every day. But I refuse to give away my talents and I refuse to cut corners on brake jobs. There is no more inportant system on a vehicle than the brakes. Because after all there is no greater leap of faith than when you step on that brake pedal. And a vehicle can't hurt anyone if it won't go, but it sure will if it won't WHOA! I owe my family more than cutting corners on brakes.

 

 

With all due respect and reverence I submit this to you.

We pay the tech 1 hour for a hang and turn/when I was a tech we were paid .8 for the same job and I promise you I can do a front brake Job properly in well under an hour including replacing or machining and replacing and machining with the on car lathe.. I don't drink coffee and I keep the wrench in my hand and work both sides of the car at the same time,including the lube brush to lube the slides and pins. we pay 51.99 across the board for the adaptive ones and I take smaller margin on the part when I have a package deal.

If I do 4 brake jobs a day at 169.95 it beats the heck out of 2 at 209.95 or 1 at 249.95 .With all due respect you always have to look at the big picture when looking at profits and margins.

What is your preferred brand of automotive brake pads and why? NAPA Adaptive One

Who is the supplier of that brake pad to you? NAPA Auto Parts

What is the warranty on those pads? Limited Lifetime - NOT against wear out but the local store will replace them "one time"

Who manufactures those brake pads? Starts with an A, sorry I don't remember at this time.

What grade are those brake pads, low end, mid, high end? VERY high-end

Are they ceramic, semi-metallic, organic, or blend? Hybrid ceramic - different compositions for the inboard and outboard pads to reflect the different temperatures each pad experiences.

 

NAPA Adaptive One brake pads are an ultra-premium brake pad with a premium price so they are hard to sell. In most cases I use Wagner ThermoQuiet brake pads. I always encourage the Adaptive One and that is all I use on my personal vehicles but I like and trust the ThermoQuiets. When properly installed as part of a properly serviced brake job I've never had a noise or performance complaint with either brand of brake pads.

We use the Adaptive Ones exclusively,they are the only pad we guarantee not to squeak or squeal and our price point is 169.95 installed includes the machining of the rotors.And if they are looking for cheap we send them on down the road as our reputation is more important to us than the few cheap brake jobs we lose out on.We have been using the Adaptive Ones for 2 1/2 years now with zero issues by the way.

Our check service will approve 3 checks over a 60 day period, So we divide the total into 3 equal payments and upon pre approval the customer is able to break a repair into 60 days.It works extremely well.and the checks are guaranteed once they are approved.The company we use is Crosscheck.This has closed many sales for us that would not have been approved otherwise.