SW Car Care

$197.50

Absolutely not. I've had guys sheepishly ask in the past, but they are given the standard response, "If I'm paying my taxes, YOU are going to pay yours!"

This topic is on point, Joe. After 32 years in business I can honestly say my crew has logged more tardy days in the last year than the previous 10. It's aggravating to say the least. I finally called a pow-wow last week and told the guys, "Look, when you're late, I or my brother (my business partner) are out in the shop picking up the slack because we've told customers that they can get their vehicles worked on and back at a certain time. When you walk in late, you blow our schedule and our potential to maximize the bays and the days out of the water.....and no, we're not going to slow down for you or turn work away. Therefore, any day that you walk in late and you hear an owner say, "You're late" instead of, "Good morning" just know without exception that we've logged the tardy in the payroll ledger. That tardy will cost you $100 off your bonus (which we pay bi-anually). Do that 10 times and see how you like the result. Nobody is going to lose their job over being late because we like you all and we like your quality of work....but if we're going to turn the wrench, we're going to keep that money". Keep in mind, we are numbers guys and even our most junior mechanic knows our "value of a minute".