Bockman's Auto Care

19 hours ago, Andre R said:

 Right now both of our service writers are paid $20 per hour.

So do you pay OT for over 40 hours worked per week?

Gross Profit dollars sold and not total dollars sold. 

We have a guarantee of about $45K a year (which seems low) but that's another reason to look at another pay plan.   

About $70K last year

I've been paying my Service Advisors 9% of GP dollars that they sells.   I'm looking into another pay plan now because I want to be sure I'm not paying too little. 

The new Napa Tracs Enterprise allows us to search multiple vendors at the same time, as well.


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On 9/4/2018 at 6:33 AM, Custom Coach said:

according to the commercials its getting harder and harder to convince the younger drivers that our scanners and we ourselves just might know more than these cheap scanners

I believe it needs to be explained to them, in their terms, ie. flip phone vs an iPhone 

Yes just a couple a month. There is a little wait from the time you call it in to the time the online technician calls back but it’s still not a horribly long time.


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We have it and like it. We still don’t do a ton of flashes but it’s always available and I’m not relying on someone else’s schedule. We’ll charge $25 over cost (of course that doesn’t include diagnosis).


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Nancy,

I started to scan every document this year, I'm trying to go paperless at some point.  I purchased the Scan Snap ix500 and it's been great, a real workhorse.  Beside the scanner you'll want some sort of storage for the files, I'm using google drive.

Call me if you have any other questions.

My rate was 1.6-1.7% but I just switched processors and we're at 1-1.1%

Last month I paid 1.2% and the more people use debit the more I save. 

If you want the name of my processor just send me an email. 

Hello,

I tried both and find it's easier to have a professional do it for you.  I use Optimize Social Media.

Remember the old saying “Service and quality are remembered long after the price is forgotten”. That customer will be back.

Here's our site. I use it as a blog and try to keep it updated.

www.bockmansautocare.com