I am having a tough time figuring this out in a 3 man operation (myself, two techs). Shuttling can easily take 15-30 minutes in our urban area. Pulling anyone away from the shop for this long would mean no profit on many repairs. I have considered hiring a retiree to handle this, but I cannot justify having him around all day for only a few runs. How do you guys handle shuttles, and who does the driving?