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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By Changing The Industry
Episode 193 - Dealing With Legal Implications As A Service Advisor With Michael Doherty
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Episode 192 - Trust, Leadership, & Future of Automation in the Automotive Industry with Josh ParnellBy Changing The Industry
Episode 192 - Trust, Leadership, & Future of Automation in the Automotive Industry with Josh Parnell
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By nptrb
At Three Rivers Bookkeeping, our auto repair shop clients have experienced significant financial improvements this year – and we’re raising a toast to them in this post!
It is our mission to provide five-star bookkeeping services to every client we work with, and it certainly shows through the growth and success of these businesses!
Here’s a look at what we’re thankful for in 2024.
Client Revenue Increases
Many people think the sole purpose of hiring a bookkeeper is to keep financial documents and records on track. However, that’s just a sliver of what we do.
Aside from keeping your finances neat and tidy, we also offer business consulting to help you boost revenue.
We’re particularly proud to share that our clients who have been with us for at least a year have seen an average revenue increase of 10.7%.
We are patting our clients on the back for this amazing achievement. This is what happens when you have the power of strategic financial management and an experienced bookkeeping team in your corner.
Client Success Strategies
The success of our clients didn’t occur overnight. It took intentional planning and strategizing to build their income.
This is how we’ve helped our clients scale this year:
Parts Matrices: We encourage our clients to analyze parts costs and pricing. This helps optimize their inventory management and improve their profitability.
Tracking Labor Efficiencies: Our clients began to monitor their labor hours. The result? Reduced overhead costs and greater productivity across their shops.
Adjusting Pay Structures: Our clients adjusted their employee compensation structures. They analyzed whether salary or hourly was more beneficial and made decisions based on the needs of their businesses and their employees. This boosted shop morale and employee performance!
Training Investments: Clients invested in regular training programs for technicians, service advisors, and office staff. On-going education helps improve customer service, therefore boosting revenue.
Auto-Industry Business Coaching: Several of our clients reached out for expert help from business coaches that specialize in the auto industry. This equipped them with sales, marketing, and financial strategies to help their businesses grow.
Key Performance Indicator (KPI) Tracking: Several of our clients began tracking their KPIs. This gave them an accurate picture of their financial metrics and progress so they could make empowered and intentional decisions moving forward.
A Thank You From Three Rivers
We want to take a moment to express our sincere thanks to all of the auto repair shops we have had the honor of working with this year.
Our primary goal is to see our clients thrive, and we’re so grateful to be a part of your business’s success. We can’t wait to see what unfolds for you in 2025!
Cheers to your success,
The Three Rivers Bookkeeping Team
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By Changing The Industry
Episode 191 - Overcoming Business Challenges With Justin Allen & Braxton Critcher
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By carmcapriotto
With slower days becoming common, many shops have turned to short-term fixes. Our host Craig O’Neill advocates for a long-term retention strategy that emphasizes relationships.
In this episode, Craig breaks things down in three parts. First he explains how he came to embrace the term “Client Relating Capability,” and the influencers who’s lessons helped him solidify his feelings on this point into more easily articulated thoughts and beliefs. Next, he introduces the concepts from an old article from 2003 (which is still surprisingly relevant today). Lastly - this episode introduces the term and breaks down three essential components of Client Relating Capability:
Orientation – Creating a business structure that prioritizes meaningful client relationships. Configuration – Designing workflows and incentives that facilitate connection. Use of Information – Utilizing CRM and data wisely to support, not replace, genuine relationships.
Craig highlights common industry pitfalls, including overreliance on technology and CRM tools that often fail without proper leverage. He also addresses the latest trend of AI in client management, exploring its limits and the importance of human connection.
Listeners are invited to rethink their relationship-building strategies and consider how to truly cultivate loyalty. Craig emphasizes that technology can support but should never replace the human element in client relationships.
This term - Craig hopes, becomes a familiar and foundational principle that will guide many more topics aimed at improving how we communicate as an industry.
Watch the YouTube Video
Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters
Thank You To Our Partners:
The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!
Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.
Contact Information
Email Craig O'Neill: [email protected] Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
The Aftermarket Radio Network: https://aftermarketradionetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Click to go to the Podcast on Remarkable Results Radio
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