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ASOG Podcast Ep 14 - Finally Finding & Fixing Your Problem w/ Jim Cokonis, Sr Curriculum Developer at Carquest Technical Institute

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In this episode, David & Lucas are joined by Jim Cokonis a Senior Curriculum Developer at Carquest Technical Institute.

They discuss some of the principles behind six sigma and the Toyota way. These are methodologies that allow you to dissect problems at hand, find solutions using the talent of those around you, as well as ensure that there is continuous improvement to prevent future issues.

These principles can be applied to everything from diagnosing a vehicle to diagnosing your own business.

If you're going to listen to the bonus content of only one episode, this is the one. Just head over to http://asog.site and click on the “become a patron now” button. 

All proceeds go to funding ASOG a 501c3 educational charity. So, your contribution is tax-deductible. Becoming an all-access Patron is only $6 a month. 

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

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  • Have you checked out Joe's Latest Blog?

      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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      Keith Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training, Listen to Keith’s previous episode HERE. This is Isaac Rodell's first appearance on Remarkable Results Radio. Find Isaac on Facebook "Isaac Rodiesel" Talking Points:
      The struggle to improve the transfer of technical knowledge is the same people show up to training every seminar. Yet there are a few new faces but not enough to make a larger impact on the need and value of training. How do we connect with people who do not seek out training on their own Paying for training, room, board, and time off needs to be the standard in the industry   When Issac owned his shop, he made the same mistake that so many shop owners today are making and not supporting 100% of his technician's training requirements (registration, room, board, and making their pay whole) Only shop owners who attend training can see the value. Once they attend, they are all over it and turn their training commitment into a pillar of their company Training pays it does not cost There are many deals available for equipment for pennies on the dollar from shops that are liquidating. This a sign of the times when shop owners hesitate to become a business person The first hybrid in the US was Honda Insight in 1999 Many of our young trainers have never set a carburetor   Job security to work on ICE (Internal Combustion Engines) for many, many years to come as the age of the car grows by about 6 months per year and we currently are at 12.9 yrs Buy a used 2005-2009 Toyota Prius to work on, to use as a training vehicle, and to wrap with the wording ‘We Service Hybrids.’ There is a worst-case scenario from Toyota about placing the keys about 20’ from the car when doing an oil change. Verify the car is off when doing an oil change on the IC Engine Issac and Keith are in the Mobile Diag. The dynamic of the job is changing because many shops are tooling up, and there is more competition than ever Big pivot to remote programming Issac encourages the young generation to go to training and will sponsor someone each year to go to ASTE If senior members of a shop avoid going to training, invest in your young people. 20% of technicians are 55 -64 average age from a survey. Astonishing number In high school, 90% of men worked on their cars back in the day when there was shop class Today very few high schools have shop classes and must send their students to a co-op center Reference Bob Cooper Episodes with consumer panel  HERE Kieth and Issac are not fans of Flat Rate. When a technician returns from training within 2 weeks, be sure he/she teaches a short class of the training they had. Practice what you learn and teach what you learn When you teach, you learn Fight the 30-day forgetting curve Crispy Cream Waffle Video HERE Issac has been making laptops for OE programming since 2014
      Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com
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      With the difficulty auto repair shops have these days finding quality techs, I thought it would be a good idea to share our ideas on what ways have worked for you. 
      Please post what has worked for you in the past when looking to hire a technician. 
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      Get a behind the scenes interview with Kristi and Donnie Hudson on their trifecta award winning year in 2022 as the NAPA AutoCare Shop Owner of the Year, Women in Auto Care Female Shop Owner of the Year and AAPEX Shop Owner of the Year. Jason Rainey and Joelle Pollak from NAPA AutoCare also join the conversation. Jason Rainey, Vice President, NAPA AutoCare. Jason's previous episodes HERE Joelle Pollak, Director of Sales and Marketing, NAPA AutoCare. Joelle's previous episodes HERE Kristi and Donnie Hudson, Troy Auto Care, Troy, MI. Kristi and Donnie's previous episodes HERE Key Talking Points
      2022 NAPA AutoCare Center of the Year 2022 Female Shop of the Year 2022 AAPEX Shop of the Year Mentorship with Joelle has helped Kristi come out of her shell- two way street  NAPA Business Development Group (BDG)- gives fellow shop owners facing the same challenges each and every day to get together and share strengths and weaknesses. Learn from each other with best practices. Save your strength, save your tools, save your funds, and put them into the community that supports you. Kristi was the only female in their BDG group in the beginning. She encouraged the wives to get involved. There are now 7 wives heavily involved in the day to day business of their husband’s shop. Donnie and Kristi brought 24 of their leadership members to AAPEX  Kristi’s goal is to get into schools, supply kids with the proper equipment Kristi went to vocational school in automotive, graduated and worked as a lube tech at a gas station. She applied to a local community college, and her instructor said, “Sweetheart, you’re in the wrong room.” The school counselor and the dean all told her she needed to find a different career. Switched to EMT and firefighting, where she met Donnie, and eventually transitioned to working in the shop on the front counter and now runs her own shop. Troy Auto Care has 7 females that work within the organization and 7 apprentices
      Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
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