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Looking at opening a repair/body shop


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Hi Noah Harrison! You didn't speak much about your experience in auto service/repair or body work - so that could be a problem. Look, you don't have to know HOW to do the work yourself - but you DO have to  know what a good job is and what isn't a good job. Without knowing more about you, you have to start at the beginning. 

1) Selecting a location is important and being sure that you comply with local by-laws, that you can obtain permits and things like that. 

2) Staff - again, depending on what you're trying to do - staffing usually is a problem. That means not only getting the staff that knows what they're doing - but that you can work with. Additionally, you'll need to know what experience you'll be looking for. There's a huge difference between an oil change tech and one that can do electrical diagnosis on import vehicles. 

3) KNOW YOUR NUMBERS - When you get close to opening (or you have a plan) what is it going to cost you on a DAILY BASIS. This get's the numbers down to the nitty gritty. When you know your costs that well, you'll know how much you'll have to do just to break even - nevermind profit. 

4) Where are you going to get customers... because there won't be a rush of customers just because you opened.

That means you better have a marketing plan to start "working" your area - and I'll tell you right now, getting new customers is going to be the MOST EXPENSIVE thing you'll do in your business. 

There's a ton more I would be willing to share, but it's a little hard not knowing anything about you, your experience and what you're trying to accomplish. 

Let me know and I'll do the best to steer you in the right direction!

Hope this helps!

Matthew
"The Car Count FIxer"

P.S.: Join me on YouTube at Car Count Hackers! FREE Help to grow your Car Count, Income and Profit!

P.P.S.: Like and Follow Car Count Hackers on Facebook

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Mathew,

Great start to a list of suggestions.

Noah, that was generous of him.

Body work is way different from mechanical repair. Spray booths are an event to make happen.

I've met only one shop owner who was not a former mechanic/technician. Before I knew that, I could tell something was off. I carried that thought to the whole shop, that they were just ok.

Elaborate, and a bit more specific.

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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