Fleet Management Software That Can Do Retail Also

[marksnyder]

I'm trying to find a shop software solution to manage a 40 vehicle delivery fleet that is maintained by an in-house auto repair shop which also does a few retail customer repairs each day.

Fleet management software software I've looked at has little or no capability to properly handle retail customers. Simple things like part markup matrixes, custom labor rates, or creating a customer invoice from a work order may be lacking.

Retail shop software I've looked at has little or no capability to track vehicle expenses critical for fleet management.

A fleet manager needs cost per mile data and weekly overhead cost for individual vehicles. Tracked expenses include fuel, routine maintenance, non-routine maintenance, insurance, depreciation, accidents, registration, loan interest or lease expense, cleaning, logos, communications, etc. It has to show which vehicles have the highest and lowest non-routine maintenance expense and the highest and lowest frequency of on the road break downs. It should give the fleet manager an indication of the optimum time to replace the vehicle. It should also show the percentage of vehicles out of service each day for maintenance.

Trying to run two software solutions, one for the 40 vehicle fleet and one for a couple of daily retail work orders, is extremely difficult as both need to track inventory and scheduling and can't exchange information. It's also expensive to pay for two systems.

Are there any fleet managers here with in-house repair shops who also do some retail work who can give me advice on how to solve this? Or maybe shop owners whose customer base is primarily fleets and part of their value added service is providing fleet mangers with reports to track vehicle expense and down time.