Ulfar

It definitely is a team effort. It also requires a serious effort on the counter side. If you’re paying your technicians in ANY fashion that relies on an accounting of their time then they should get some amount of time every time they touch a vehicle. Even if the shop waives the diag or the bulb install or whatever. The tech should NEVER be on the short end of a deal made between the business and a client. In addition I personally feel that almost all costs are the responsibility of the business, short of an employee’s gross negligence. Though even then the shop may cover the expense and either terminate or reprimand the employee dependent on the circumstances.

There are techs who thrive under the pressure of flat rate, but most either don’t (making too many mistakes) or they feel that the flat rate system has burned them too much. Too often management uses flat rate as a way to control their labor expense (which is exactly the wrong way to look at technician time, they are a commodity not an expense) instead of trying to create ways to make the technicians more efficient. I personally think a hybrid pay system is best as it rewards both quality and speed. Sorry if I ramble a bit.

In my experience it depends on the tech more than anything else.

Long time lurker with a question. For those who pay under .5hr do you give additional time under another labor op for giving the vehicle a once over? 15-18 min in my opinion isn't enough unless you've got lot guys/helpers that are bringing the vehicle in and setting it up for the tech or you've got lube pits and even then you're probably losing out on potential sales. Sent from my iPad using Tapatalk