I have that exact problem in my shop currently. His past month hasreally hit bottom in terms of comebacks, warranty costs, and attitude. If he's not making the most money in the shop he's a bear to deal with and everybody is brought down by his tantrums and outbursts. His wife is pregnant and due sometime around Christmas. I've given him warnings and tried to talk with him but he's just disrespectful and rude. We went for a test drive together last week and I asked him if he wants to keep working here and if this is what he really wants to be doing. 'I showed up didn't I?' was his response. This after the day before when I was out of the shop late in the day he was griping out loud for anyone to hear him saying how he's quitting. It is almost as if he's enjoying watching everyone on eggshells. He's a tough young man and has had some issues in his life but he can't seem to get over his anger or impatience.
Got a bad apple in your Repair Shop? Remove it!
in Joe's Blog
A blog by Joe Marconi in AutoShopOwner Team
Posted
I have that exact problem in my shop currently. His past month hasreally hit bottom in terms of comebacks, warranty costs, and attitude. If he's not making the most money in the shop he's a bear to deal with and everybody is brought down by his tantrums and outbursts. His wife is pregnant and due sometime around Christmas. I've given him warnings and tried to talk with him but he's just disrespectful and rude. We went for a test drive together last week and I asked him if he wants to keep working here and if this is what he really wants to be doing. 'I showed up didn't I?' was his response. This after the day before when I was out of the shop late in the day he was griping out loud for anyone to hear him saying how he's quitting. It is almost as if he's enjoying watching everyone on eggshells. He's a tough young man and has had some issues in his life but he can't seem to get over his anger or impatience.