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Oova At Autovitals

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Everything posted by Oova At Autovitals

  1. Email, Text, Push Notification – Right Here and Now SmartFlow offers multiple ways to communicate with the motorists when you want to Send them the inspection results and estimate Make sure they know that the vehicle is ready for pick up Remind them that Loyalty Points can be used for payment or a simple email about requested information Lets take a look at the Today’s Vehicles Page (TVP) how easy it is to start a message. The image below shows a vehicle tile with two markers 1 and 2. Marker 1 signals that the promised date and/or time has been approached or exceeded and appropriate actions can be taken. Clicking on Marker 2 show the universal communication center for the service advisor to send messages. The first tab shows what ways of communications are already available or can be activated by the service advisor. Can you see that only the email address is available? No problem, with the customer at the counter or on the phone all other ways can be activated. Our mobile application MyCarVitals allows even for push notifications.
  2. Mark, I assume "First Landing AutoCare" is you. I am glad you get the word out, your AutoVitals product advisor is Brian and he will lead you through the onboarding. And since you are mentioning it. The most important thing about a smooth configuration is to set up your workflow in SmartFlow. The onboarding is in three steps/webinars: 1. How to do inspections fast and comprehensively 2. How to create/modify a highly effective inspection sheet as well as detect pencil whipping and over-recommending. 3. How to run SmartFlow and get completely paperless. this will take place in the next two weeks. For the third portion it is helpful to have documentation about your current workflow. Could you send us any documentation you might have? Uwe
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