Same Time - Same Station ------- The Missing Radio Caper

Gonzo, some people are nuts. A few months back we had a guy tell us he had looked his car over from top to bottom and we had lost is well lock key. I apologized and got all the info from him and order a new key. About a week later he calls me up and says he found it in a vary obvious place where he failed to look. Now I am stuck with a week lock key I can't send back. I told him that but he didn't apologize or offer to pay for it. Fortunately it was only about $15.00. There was also a time a woman accused us of putting a different brand of tire on her car while it was in our shop. I swear we did not touch the tire. While would I want her USED tire. Eventually I had to call the police to get her to leave. It was absolutely crazy!

Not to give away new stories... LOL... but I had a guy who accused me of driving his truck in another city an hour and a half away from the shop. He said he personally saw ME driving his truck. Now that's really funny, his truck was in the shop with the motor out of it... hanging from the engine hoist....

What a dip stick......

Gonzo, some people are nuts. A few months back we had a guy tell us he had looked his car over from top to bottom and we had lost is well lock key. I apologized and got all the info from him and order a new key. About a week later he calls me up and says he found it in a vary obvious place where he failed to look. Now I am stuck with a week lock key I can't send back. I told him that but he didn't apologize or offer to pay for it. Fortunately it was only about $15.00. There was also a time a woman accused us of putting a different brand of tire on her car while it was in our shop. I swear we did not touch the tire. While would I want her USED tire. Eventually I had to call the police to get her to leave. It was absolutely crazy!

What the heck is wrong with some people? This guy accuses you of stealing his radio and when he finds out the truth, he angrily calls you, not to apologize but to inform you of what happened and to let you know you still lost a customer. What gives? It makes no sense.

A few years back I was closing the shop late on a Saturday afternoon. As I was walking out the door the phone rang and I debated whether I should answer it. Well, I did, which was a big mistake. It was a customer, that was in earlier for service on her Explorer, screaming and yelling at me that we stole her cell phone. No matter how I tried I could not get her to calm down. When I asked her, “I you sure you have not misplaced it”, the screaming intensified to a frenzy.

The phone call ended with her yelling, “I WANT MY CELL PHONE BACK”. Then I heard the click as she hung up. I called the techs that worked that day and questioned them about the phone, they knew nothing. I looked around the shop floor, in the office, bathrooms and in the parking lot. Maybe the phone fell out of the car, but no luck.

I felt horrible all weekend long. I resisted calling the customer until Monday afternoon. The phone rang a few times before she picked it up. I said, “This is Joe from Osceola Garage, unfortunately we did not find your phone. What do I need to do to replace it for you?” She said in a real cheerful voice, “Oh, I should have called you back on Saturday, I found the phone. It was never in the car, I put in my bag. Thanks and I'll see you soon”.

I was speechless; all I could say was, Good bye. Emotionally I was spent. You figure it out, because I can’t.

I know what ya mean Joe, we as the repair shops seem to be always at odds with the customer. The part that gets me is the lack of the apology. Only once did I have a lady call me back and apologies. It was after I plugged her rear view mirror back in that had been unplugged by the handicap sticker. She couldn't see her auto dim headlights working after I told her the only thing wrong was the mirror was unplugged. The next day she called me and was very apologetic. After I hung up the phone, I had a smile all day. But, that was once.. and only once in all these years. I'll never understand it either.

at the heck is wrong with some people? This guy accuses you of stealing his radio and when he finds out the truth, he angrily calls you, not to apologize but to inform you of what happened and to let you know you still lost a customer. What gives? It makes no sense.

 

A few years back I was closing the shop late on a Saturday afternoon. As I was walking out the door the phone rang and I debated whether I should answer it. Well, I did, which was a big mistake. It was a customer, that was in earlier for service on her Explorer, screaming and yelling at me that we stole her cell phone. No matter how I tried I could not get her to calm down. When I asked her, "I you sure you have not misplaced it", the screaming intensified to a frenzy.

 

The phone call ended with her yelling, "I WANT MY CELL PHONE BACK". Then I heard the click as she hung up. I called the techs that worked that day and questioned them about the phone, they knew nothing. I looked around the shop floor, in the office, bathrooms and in the parking lot. Maybe the phone fell out of the car, but no luck.

 

I felt horrible all weekend long. I resisted calling the customer until Monday afternoon. The phone rang a few times before she picked it up. I said, "This is Joe from Osceola Garage, unfortunately we did not find your phone. What do I need to do to replace it for you?" She said in a real cheerful voice, "Oh, I should have called you back on Saturday, I found the phone. It was never in the car, I put in my bag. Thanks and I'll see you soon".

 

I was speechless; all I could say was, Good bye. Emotionally I was spent. You figure it out, because I can't.