Hi everyone, Duane here. I own a repair shop in Las Vegas.
First time posting. Not entirely sure how the messaging system works on this site yet, so I left my email at the bottom—it's just faster for me.
We're dealing with a really erratic schedule right now. Our Google Ads are running and our profile is solid, but it's totally feast or famine.
I sat down and looked at our lead process, and the problem isn't traffic—it's our intake and follow-up. Using our CRM, I noticed:
-We're way too slow on getting back to people.
-We have no real system for getting past customers back in the door.
-Phone handling is completely inconsistent.
-No-shows just fall through the cracks.
-I mapped out our current workflow (just a rough draft with some screenshots and notes) to try and see where the bottleneck is.
If any shop owners have successfully plugged these kinds of leaks before, I’d love a second opinion. Send me a quick email and I’ll share the notes. Just looking for some real-world feedback before I try to overhaul everything.
Email:
[email protected]
Thanks!
