emory

We’ve seen this exact pattern repeat many times. Early digital inspection tools promised a lot but often failed in execution — bugs, slow support, and workflows that didn’t match how techs actually work in the bay. What consistently works, even today, is not the “app” itself but clear visual evidence, timing, and accountability. That’s why simple photo/video capture plus context (when, where, by whom) builds more customer trust than complex software that breaks under pressure. Most inspection failures I’ve seen don’t come from resistance to technology — they come from tools being built without enough time spent understanding real shop operations. If a system adds friction or blame, techs will bypass it every time. Digital inspections absolutely help sell legitimate work, but only when the workflow stays simple, stable, and aligned with how shops already operate.