bigpigdave

I'm doing free 20 point inspections (tires, belts, hoses, fluids, etc..) along with allowing the customer to follow along, many don't know how to look at these simple items and are wanting to learn. it doesn't tie my bays up for long and allows me to point out how my service differs from their current shop if they are not already a customer. Dave Dave's Shop -Power & Machine- Camden IN

How did you charge the customer? Did you reinstall the original wheel bearing/ sensor assy.? Did you charge for the incorrect diagnosis time? I always have trouble with this type of situation as I don't feel ok charging the customer for what I believe is my mistaken diagnosis. Dave