adam12

Joe, The service writer will look at and take pictures of anything odd with the exterior during their walkaround. Their discussion with the customer about any services due occurs after the tech addresses the customers complaint and performs their multi point inspection. The service writer then will prioritize safety and maintenance needed.

Our service advisors start the inspection with a minimum of 4 pictures of the exterior, a picture of the odometer, and a picture of the dash with the car running to identify whether any warning lights are presently on or not.

We are using the Mitchell Management software with a "Dymo" printer linked to the program. We are very happy with it.